Customer Service Startups

Observe.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.

12 investors

Netomi is a customer experience platform powered by AI that enables enterprises to interact with customers across multiple channels with intelligence and consistency. It serves large enterprises in airlines, insurance, financial services, and other industries that require reliable, real-time customer engagement at scale.

6 investors

OutRival is a no-code AI platform that enables non-technical customer experience teams to create and deploy AI solutions including chatbots, voice agents, and workflow automation for customer interactions. The platform makes AI accessible to businesses seeking to enhance customer experiences without requiring engineering expertise.

4 investors

Parahelp builds an AI-powered customer support agent that can be configured to integrate with external tools and APIs to resolve support tickets autonomously. The platform is designed for customer support operations teams seeking to automate ticket resolution at scale.

4 investors

Frigade provides an SDK and AI-powered platform for building product onboarding flows including checklists, tours, and announcements that adapt to product changes. The product serves software companies and product teams looking to implement polished onboarding experiences without building them from scratch.

3 investors

Rulebase provides AI-powered agents for financial services companies to automate customer operations and drive revenue, working across onboarding, reactivation, and retention workflows to convert approved accounts into transacting customers. The platform integrates with existing KYC stacks, CRMs, and support tools to catch stalled accounts and run follow-ups via multiple channels.

3 investors

Conduit provides an AI agent platform for the hospitality industry that automates guest interactions across multiple channels, handles bookings and upsells, manages internal operations, and delivers leadership insights integrated with existing systems.

2 investors

HiOperator provides customer service outsourcing powered by human agents and AI technology. The platform enables companies to handle customer support conversations faster and more accurately while reducing the operational burden of hiring and training.

2 investors

Nara provides AI agents that handle customer inquiries and sales interactions on websites and social media for small and medium-sized businesses, offering product recommendations and round-the-clock availability.

2 investors

Percept.AI builds AI systems that handle customer support interactions for businesses, using natural language processing to improve support team productivity and responsiveness.

2 investors

Stormy is an AI workflow automation platform that handles creator outreach, negotiation, and campaign management for marketing teams. It integrates with Gmail, Google Sheets, TikTok, Instagram, YouTube, and team chat to automate follow-ups, track deliverables, and surface only decisions requiring human approval.

2 investors

An AI tool that automatically creates and updates knowledge bases from Zendesk support tickets. It serves customer support and knowledge management teams in the SaaS and enterprise sectors.

1 investor

Atlas is a customer support platform that helps startups deliver white-glove support and manage customer relationships to reduce churn. The company serves early-stage companies that want to position support as a revenue driver rather than a cost center.

1 investor

Bicycle AI offers managed customer support services that combine automated systems with human oversight to handle customer inquiries.

1 investor

Calltree develops AI agents that handle inbound voice calls and chat messages for call centers, with the ability to access internal enterprise systems such as custom CRM platforms and dashboards.

1 investor

Chatwoot is an open-source customer communication platform that enables businesses to manage customer interactions across multiple channels. The company serves organizations seeking to enhance customer relationships through streamlined messaging and support tools.

1 investor

Cloud Humans is a Brazilian AI company that combines an AI agent for customer support with an omnichannel platform supporting WhatsApp, Instagram, chat, and email. The platform automates up to 90% of customer service interactions while reducing manual ticket volume.

1 investor

Hipmob offers live chat, help desk, and customer feedback tools embedded in mobile applications for iOS and Android developers. The platform provides customer context like device type and location to help businesses manage support and engagement across mobile and tablet services.

1 investor

Letterbook is an AI-native customer support platform that integrates with email inboxes, databases, and payment systems to help teams manage and resolve support tickets. It provides omnichannel ticket management, automated triage, and AI-assisted resolution for teams scaling fast.

1 investor

Olark provides live chat software that enables businesses to communicate with customers in real time. The platform serves small to mid-market businesses seeking customer engagement and support tools.

1 investor

Open builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.

1 investor

Sixty operates a marketplace connecting users with technical experts for short-duration screenshare sessions to assist with web design, development, and software implementation tasks, billed per minute.

1 investor

A messaging platform that enables consumers to contact businesses, now integrated into Google Maps.

1 investor