Customer Service Startups

Observe.AI provides a contact center AI platform that uses automatic speech recognition and natural language processing to transcribe and analyze customer calls, automate quality assurance, and coach frontline agents. It serves brands running customer service contact centers.

13 investors

Netomi AI builds artificial intelligence for automating customer care and support for large consumer brands. Its technology handles customer engagement and service interactions using generative AI.

8 investors

OutRival builds AI "digital workers" that run proactive outbound customer engagement across voice, text, and email at scale with enterprise compliance, serving regulated enterprises in sectors such as higher education, insurance, and travel. The digital workers can be onboarded into customer experience teams like new hires and run millions of outreach attempts per month.

7 investors

Conduit provides an AI agent platform for the hospitality industry that automates guest interactions across multiple channels, handles bookings and upsells, manages internal operations, and delivers leadership insights integrated with existing systems.

6 investors

Open builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.

4 investors

Parahelp builds an AI-powered customer support agent that can be configured to integrate with external tools and APIs to resolve support tickets autonomously. The platform is designed for customer support operations teams seeking to automate ticket resolution at scale.

4 investors

An AI tool that automatically creates and updates knowledge bases from Zendesk support tickets. It serves customer support and knowledge management teams in the SaaS and enterprise sectors.

3 investors

Atlas is a customer support platform that helps startups deliver white-glove support and manage customer relationships to reduce churn. The company serves early-stage companies that want to position support as a revenue driver rather than a cost center.

3 investors

Chatwoot is an open-source customer communication platform that enables businesses to manage customer interactions across multiple channels. The company serves organizations seeking to enhance customer relationships through streamlined messaging and support tools.

3 investors

Frigade provides an SDK and AI-powered platform for building product onboarding flows including checklists, tours, and announcements that adapt to product changes. The product serves software companies and product teams looking to implement polished onboarding experiences without building them from scratch.

3 investors

Rulebase provides AI-powered agents for financial services companies to automate customer operations and drive revenue, working across onboarding, reactivation, and retention workflows to convert approved accounts into transacting customers. The platform integrates with existing KYC stacks, CRMs, and support tools to catch stalled accounts and run follow-ups via multiple channels.

3 investors

HiOperator offers outsourced customer support as a managed service, handling support tickets so that companies can reduce their backlog and focus their in-house teams on higher-level work.

2 investors

Letterbook is an AI-native customer support platform that integrates with email inboxes, databases, and payment systems to help teams manage and resolve support tickets. It provides omnichannel ticket management, automated triage, and AI-assisted resolution for teams scaling fast.

2 investors

Nara provides AI agents that handle customer inquiries and sales interactions on websites and social media for small and medium-sized businesses, offering product recommendations and round-the-clock availability.

2 investors

Percept.AI builds an AI-powered customer support agent that uses deep learning and natural language processing to automate and assist business customer support teams. It offers end-to-end solutions for companies to connect with and support their customers.

2 investors

Stormy is an AI workflow automation platform that handles creator outreach, negotiation, and campaign management for marketing teams. It integrates with Gmail, Google Sheets, TikTok, Instagram, YouTube, and team chat to automate follow-ups, track deliverables, and surface only decisions requiring human approval.

2 investors

Bicycle AI offers customer support as a service, combining machine intelligence with human supervision to handle customer service interactions for businesses. The company is based in India.

1 investor

Calltree develops AI agents that handle inbound voice calls and chat messages for call centers, with the ability to access internal enterprise systems such as custom CRM platforms and dashboards.

1 investor

Cloud Humans is a Brazilian AI company that combines an AI agent for customer support with an omnichannel platform supporting WhatsApp, Instagram, chat, and email. The platform automates up to 90% of customer service interactions while reducing manual ticket volume.

1 investor

Hipmob provides in-app live chat, helpdesk, feedback, and customer engagement tools for iOS and Android developers and businesses with mobile apps. It surfaces real-time contextual customer data such as device, OS, and location to support sales and customer service on mobile and tablet platforms.

1 investor

Olark offers live chat software and an AI agent that businesses install on their websites to answer visitor questions, qualify leads, and route conversations to human staff. It provides real-time visitor data such as location, login name, and cart contents to help marketing and customer service teams personalize interactions.

1 investor

Sixty offers on-demand, by-the-minute access to experts who help with web app tasks such as web design, development, and software implementations over screenshare. The service is aimed at users needing immediate technical assistance.

1 investor

A messaging platform that enables consumers to contact businesses, now integrated into Google Maps.

1 investor