Fundraising Fox

Open

YC W24

San Francisco, US · Founded 2024 · 21 employees · Hiring · 3 known investors

open.cx

Open builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.

Also known as OpenCopilot · Opens

Founders & leadership· Y Combinator alumni (W24)

Open was founded in 2024 by Mohammad Gharbat.

MGMohammad Gharbat
Mohammad GharbatinFounderMohammad Gharbat is the founder of Open, which builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights.

Investors · 3

Also in the syndicate · 2

Propeller FundSpacetime

Funding

SEC filings, press & company announcements

$1.5M disclosed across 1 round · 2025

  • $1.5Mpre-seed funding roundJan 2025 · 3 sources

    Y Combinator (lead), Pioneer Fund, Propeller Fund, Spacetime

    Source ↗

Source: company announcements and press reports — follow each round's link for the claim.

Competitors · 8

by search overlap
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Eesel46 shared keywordseesel AI builds AI "teammates" that connect to a company's tools and perform work tasks under human supervision, with autonomy increasing over time. The product targets support and enterprise teams and uses usage-based pricing tied to work completed.
Zapier34 shared keywordsZapier provides a platform for connecting AI models and agents to workflows and business applications, enabling teams to automate tasks across over 9,000 apps without coding. The platform serves enterprises, operations teams, and businesses of all sizes looking to deploy AI-driven automation for lead capture, customer support, employee onboarding, and other business processes.
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Tidio31 shared keywordsTidio is a customer service platform combining a help desk with Lyro, an AI agent that automates support conversations and can be trained on verified data sources. It targets small and medium businesses looking to scale customer support while keeping responses reliable and on-brand.
Voiceflow Black29 shared keywordsVoiceflow provides a platform for building AI agents that handle customer interactions, starting with customer support. The company serves businesses looking to deploy conversational AI across customer-facing channels.
Kustomer28 shared keywordsKustomer is an AI-native customer experience (CX) platform that ties every interaction to a complete customer record so AI and human agents can respond with full context, automate conversations, and manage support workflows. It serves B2C and B2B companies looking to handle customer support, build loyalty, and grow revenue.

Companies competing with Open for the same Google search keywords, organic and paid, via search-intersection analysis.

In the news

Frequently asked questions

What does Open do?
Open builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.
Who founded Open?
Open was founded by Mohammad Gharbat in 2024.
Who are Open's investors?
Open's investors include Y Combinator.
How much funding has Open raised?
Open has disclosed $1.5M raised across 1 round.
Where is Open headquartered?
Open is headquartered in San Francisco, US.