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Open

YC W24

San Francisco, US · Founded 2024 · 21 employees · Hiring · 12 known investors

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Open builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.

Also known as OpenChat, Inc. · OpenCopilot · OpenCopilot, Open, Opens · Opens

AI & Machine LearningDeveloper ToolsEnterprise SoftwareSaaSGenerative AICustomer ServiceCustomer SupportConversational AIAI AssistantJordanMiddle East and North AfricaPartly Remote

Founders & leadership· Y Combinator alumni (W24)

Open was founded in 2024 by Mohammad Gharbat and Mo Gharbat.

MGMohammad Gharbat
Mohammad GharbatFounderMohammad Gharbat is the founder of Open, which builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights.
MGMo Gharbat
Mo GharbatCEO
AA
Ajeesh AchuthanFounder
AA
Anish AchuthanFounder
DJ
Deena JacobFounder
EM
Enrico MentanaFounder
MC
Mabel ChackoFounder
SR
Shanur Rahman

Investors · 12

Shorooq Partnerslisted by Shorooq PartnersAbu Dhabi

How we know: shorooq.com · Not right? Tell us

Y Combinatorlisted by Y CombinatorSan Francisco · $500K

How we know: the Y Combinator directory · ceoworld.biz · open dataset · 5k.vc investor directory · Not right? Tell us

3one4 CapitalreportedBengaluru

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Better Capitalreported$5K – $100K

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Global BrainreportedTokyo · $100K

How we know: Y Combinator's founder network · Not right? Tell us

Lucas Venture GroupreportedPalo Alto · $1M – $5M

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Molten VenturesreportedLondon · $2.5M – $63M

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Propeller Inc.reportedAmman · $750K

How we know: Y Combinator's founder network · Not right? Tell us

Spacetimereported

How we know: ceoworld.biz · Not right? Tell us

SpeedinvestreportedVienna · $5M – $30M

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Also in the syndicate · 1

Propeller Fund

Funding

SEC filings, press & company announcements

$1.5M disclosed across 1 round · 2025

Source: company announcements and press reports — follow each round's link for the claim.

Related companies · 10

Zendesk New YorkThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
ParahelpParahelp builds an AI-powered customer support agent that can be configured to integrate with external tools and APIs to resolve support tickets autonomously. The platform is designed for customer support operations teams seeking to automate ticket resolution at scale.
OpenAIOpenAI is an AI research and deployment company focused on developing artificial general intelligence (AGI) with emphasis on safety and beneficial outcomes for humanity.
NaraNara provides AI agents that handle customer inquiries and sales interactions on websites and social media for small and medium-sized businesses, offering product recommendations and round-the-clock availability.
Eeseleesel AI builds AI "teammates" that connect to a company's tools and perform work tasks under human supervision, with autonomy increasing over time. The product targets support and enterprise teams and uses usage-based pricing tied to work completed.
AtlasAtlas is a customer support platform that helps startups deliver white-glove support and manage customer relationships to reduce churn. The company serves early-stage companies that want to position support as a revenue driver rather than a cost center.
ZapierZapier provides a platform for connecting AI models and agents to workflows and business applications, enabling teams to automate tasks across over 9,000 apps without coding. The platform serves enterprises, operations teams, and businesses of all sizes looking to deploy AI-driven automation for lead capture, customer support, employee onboarding, and other business processes.
LetterbookLetterbook is an AI-native customer support platform that integrates with email inboxes, databases, and payment systems to help teams manage and resolve support tickets. It provides omnichannel ticket management, automated triage, and AI-assisted resolution for teams scaling fast.
ArigladAn AI tool that automatically creates and updates knowledge bases from Zendesk support tickets. It serves customer support and knowledge management teams in the SaaS and enterprise sectors.
TidioTidio is a customer service platform combining a help desk with Lyro, an AI agent that automates support conversations and can be trained on verified data sources. It targets small and medium businesses looking to scale customer support while keeping responses reliable and on-brand.

Companies working in the same space as Open.

Legal entities · 1

corporate structure
OpenChat, Inc.

In the news

Open.cx Closes $1.52M Funding Round to Disrupt Customer Support with Advanced AI Solutionstheaiinsider.tech · Jan 2025Revolutionizing Customer Support: Open.cx Secures $1.52M in Pre-Seed Funding - CEOWORLD magazineceoworld.biz · Jan 2025Adriaan Mol, Mollie-ceo Koen Köppen en Y Combinator investeren samen ruim 1,5 miljoen dollar in Open.cx, een AI-tool voor customer support die is ontwikkeld door ex-Mollie-medewerker Mohammad Gharbat.mtsprout.nl · Jan 2025Open - Enterprise AI Customer Supportycombinator.com · Jan 2025

Frequently asked questions

What does Open do?
Open builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.
Who founded Open?
Open was founded by Mohammad Gharbat, Mo Gharbat in 2024.
Who are Open's investors?
Open's investors include Pioneer, Shorooq Partners, Y Combinator, 3one4 Capital, Better Capital, Global Brain, Lucas Venture Group, Molten Ventures and 3 more.
How much funding has Open raised?
Open has disclosed $1.5M raised across 1 round.
Where is Open headquartered?
Open is headquartered in San Francisco, US.