Conduit

Conduit builds an AI agent platform purpose-built for hospitality operations. Operators create, test and run agents on Conduit's hospitality-specific harness; the agents cover the guest journey from inquiry to booking and upsell, then handle internal operations and surface insights for leadership, connected to the systems operators already use. The product is organized into chat agents that respond across email, WhatsApp, OTAs, social channels and a website widget; voice agents that answer calls around the clock for restaurants, amenities, group sales and the front desk; and internal agents that work alongside staff in existing tools, answering questions and taking action.

The platform is delivered as a single workspace covering customer conversations, AI agents, workflow automation and operational records. Teams configure a workspace with members, inboxes, connected channels, a knowledge base, agents, tools, workflows and records. Channels include email, WhatsApp Business, business phone number and SMS, and a chat widget; business systems such as property management systems can be synced, and a marketplace offers apps plus agent, skill and workflow templates. The current "V3" agent system separates configuration into Agents (persona, behavior, triggers, publish state), Knowledge (pages, folders, documents, links and synced sources), Skills (reusable instructions combining policy, process, variables and tool-use guidance) and Tools (connection tools, custom Python or JavaScript tools, MCP tools and per-agent overrides). Testing and rollout tooling includes a workspace assistant called Operator, sandbox testing with realistic customer, listing and reservation context, and a staged "Road to Autopilot" Connect-Teach-Test-Deploy loop, alongside an inbox with Todo, Follow-Up and Done states that exposes agent activity, sources and tool calls.

Additional platform capabilities cited by the company include multilingual responses, native integrations (or agent-built custom ones), step-level observability of agent decisions and transfers, proactive workflows, performance reporting on automation rate, response time, resolution rate and guest satisfaction, and an API plus MCP interface for controlling agents from a customer's own stack. Conduit states SOC 2 Type II compliance, enterprise security controls (encryption, role-based access, PII protection, audit logs, SSO) and support for HIPAA workflows.

Founding story

Conduit was founded in 2024 by Cole Rubin (background in real estate and technology) and Punn Kam (previously at Google and a family office trader/market-maker), and participated in Y Combinator's Winter 2024 batch with Pete Koomen as primary partner. Y Combinator's page notes a previous launch under the name HostAI, described as an all-in-one operating system helping vacation rental managers deliver guest experiences at scale.

Business model

B2B software sold to hospitality and short-term-rental operators as a workspace-based agent platform, with demos and sales-assisted onboarding (book a demo, support@conduit.ai). Public materials do not disclose pricing or contract structure.

Not disclosed in the available sources.

Traction

The company reports being trusted by 300+ hospitality brands in 120+ countries on its website and by over 1,000 global hospitality brands across 120+ countries on its Y Combinator profile, with an average customer rating of 4.7/5. Customer stories cite outcomes such as HomeHop scaling from 40 to 108 properties while automating 70% of guest messaging across SMS, email and voice; Renjoy reaching 40% automation in its first month; and The Lauderdale Hotel unlocking $500k in value. Team size is listed as 15.

Latest developments

Documentation describes a current "V3" agent system with separate Agents, Knowledge, Skills and Tools surfaces, an Operator workspace assistant, sandbox testing, and migration guidance for teams moving from the older interface.