Fundraising Fox

Observe.AI

YC W18

San Francisco, US · Founded 2017 · 240 employees · 16 known investors

Find your way into Observe.AI

727 people in our graph share verified history with the Observe.AI team — schools, employers, funds. One of them is your warm intro.

Mischa Vaughnunlockedknows Swapnil Jain · together at Twitter (overlapped)
×3knows the team · via Twitter
×6knows the team · via Y Combinator
×2knows the team · via Samsung Research & Development India -- Bangalore

Observe.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.

Also known as ObserveAI · Observe.AI

AI & Machine LearningEnterprise SoftwareFuture of WorkSaaSSales TechCustomer ServiceAIUnited States of AmericaAmerica / CanadaPartly Remote

Founders & leadership· Y Combinator alumni (W18)

Observe.AI was founded in 2017 by Swapnil Jain and Jithendra Vepa.

SJSwapnil Jain
Swapnil JaininCo-Founder and CEOCEO, Observe.AI at EMERGENT VENTURES
JVJithendra Vepa
Jithendra VepainCo-founder & CTOJithendra Vepa has spent several years in machine learning and signal processing research, with specialized expertise in deep learning, neural networks, and speech technologies including automatic speech recognition and natural language processing. He has published over 50 peer-reviewed papers and holds patents in voice assistants and biomedical signal processing, and has led technical teams across multiple geographies.

Investors · 16

Menlo Ventures✓ verifiedSan Francisco · $1M – $20M
Scale Venture Partners✓ verifiedSan Francisco · $5M – $25M
Nexus Venture Partners✓ verifiedPort Louis, Port Louis · $500K – $10M
01 AdvisorsSan Francisco · $1M – $10M
Common OceanNew York · $1M – $4Mvia Igor Ulis · inferred
EMERGENT VENTURESSilicon Valley
MGV.VCSan Francisco · $500K
Motive ForceSan Francisco
Next47Palo Alto
NGP CapitalBerlin · $8M – $12M
SoftBank Vision FundLondon
Twin VenturesPalo Alto · $100K – $150K
Y CombinatorSan Francisco · $500K
Sutter Hill VenturesreportedPalo Alto · $100K – $5M

Also in the syndicate · 2

Sutter HillleadZoom

Funding

SEC filings, press & company announcements

$281M disclosed across 2 of 4 rounds · 2022–2025

Source: company announcements and press reports — follow each round's link for the claim.

Company profile

researched Aug 2026

Observe.AI provides an "Agentic CX Platform" that applies AI agents to customer experience and contact center work. The platform is organized around three agent categories: AI agents for customers, which resolve inbound and outbound inquiries end-to-end across voice and chat, including steps such as authentication and execution of actions; AI agents for frontline teams, which act as a real-time companion supplying context, next-best action and automated actions during live interactions; and AI agents for operations, which evaluate interactions, generate coaching, and surface performance insights across the operation, including evaluation of both human and AI agents.

Product components listed by the company include Agent Copilot, Coaching Copilot, Insights Copilot, Conversation Intelligence, Auto QA, omnichannel support, screen recording, manual QA, and consulting services, built on an underlying stack described as an Agent Platform, Agent Harness, CoBuilder, Interaction Intelligence, and Integration Fabric. The company positions the offering as an orchestrated multi-agent ecosystem on a single platform in which customer, frontline, and operations agents share the same data, context, and workflows, with governance features that enforce policies, track actions, and provide visibility into performance. Observe.AI states that customers can evaluate 100% of interactions and track performance in real time.

Business model

Observe.AI sells software to enterprise customer experience and contact center organizations, with demo requests and a sales contact route as the primary entry point; consulting services are also listed alongside the software products.

Traction

The company publishes named customer testimonials from Woodforest National Bank, SoFi, Verida, Asurion, Transcarent, and DoorDash, whose representatives describe use cases including interaction evaluation and scalable agent feedback, agent assistance, compliance-sensitive deployments, and rapid build-out of use cases such as authentication.

▸Full profile — market position, technology, go-to-market, geography, risks & controversies

Market position

Positions itself as an agentic AI platform for the full customer experience lifecycle, spanning automated customer-facing resolution, agent assist, and quality management and performance analytics.

Observe.AI frames its differentiation as purpose-built, outcome-driven AI agents operating on one unified platform that links AI agents, human agents, and operational insights, in contrast to rigid path-based automation, plus ease of use of the interface as cited by a customer.

Technology

The platform uses agentic AI that the company describes as reasoning, adapting, and generating a plan for each stage of the customer experience lifecycle, rather than following rigid scripted paths. Agents follow structured workflows with enforced steps for authentication, disclosures, and policy adherence, with built-in evaluation and auditability of every interaction. An integration layer connects the agents to existing CRM, CCaaS, knowledge base, and backend systems to read and write data, trigger workflows, and operate inside the customer's environment. Named platform layers include an Agent Platform, Agent Harness, CoBuilder, Interaction Intelligence, and Integration Fabric.

Go-to-market

Direct enterprise sales supported by demo requests, customer case studies and video testimonials, a partner program, and content marketing through a resource center, blog, webinars, research and white papers. Observe.AI says most teams move from initial setup to production in about one to two months using pre-built workflows, integrations, and testing tools.

Enterprise customer experience, support, and contact center teams. The company markets vertical solutions for banking and financial services, healthcare providers and payers, insurance, transportation, travel and hospitality, and utilities.

Geography

Lists an office at 275 Shoreline Drive, Suite 450, Redwood City, California.

Risks & controversies

Customer commentary referenced on the company site notes enterprise concerns around AI displacing jobs and around compliance obligations such as HIPAA business associate agreements and SOC 2 audits for regulated deployments.

Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.

Key figures

latest reported
HeadcountAug 2026346

Company-reported or press-reported figures, each dated to when it was claimed — not independently audited.

Images

Observe.AI photo

Founder mafia

The Observe.AI mafia →

8 people who came through Observe.AI went on to found or lead other companies.

Sunil ChhayaSeries B InvestorFounded Kearny Jackson IIAnand ChandrasekaranInvestorFounded CrescendoAISharath Keshava NarayanaCo-FounderFounded SANAS Real-time speech-to-speech AI technologyLuciano ArangoEngineering ManagerFounded ScopeAISamay JainProduct ManagerFounded Rivia.AIRakshit BansalSoftware Development Engineer IIIFounded xPayNatalie AbeysenaProduct ManagementFounded ScopeAIHarsh SahuFounding EngineerFounded Matters Ai

Competitors · 10

by search overlap
Zendesk455 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
Convin362 shared keywordsConvin builds AI-powered conversation intelligence and speech analytics software that records and analyzes customer conversations for customer-facing teams such as contact centers and sales teams. The platform captures the voice of the customer to surface insights and provide coaching.
Sprinklr317 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Dialpad305 shared keywordsDialpad provides a platform that transforms customer conversations into actionable intelligence for businesses. The company serves organizations seeking to improve their operations through conversation analytics and insights.
Talkdesk276 shared keywordsTalkdesk is a cloud-based customer experience platform that enables organizations to optimize contact center operations, improve agent efficiency, and deliver customer service at scale. The platform serves enterprises across multiple industries seeking to automate and enhance customer interactions.
Callminer267 shared keywordsCallMiner provides an AI-powered conversation intelligence and customer experience automation platform that captures and analyzes omnichannel customer interactions such as calls, emails, texts, and surveys. It serves enterprises across sectors including technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel to improve CX, agent performance, and workflow automation.
Netezza253 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
Level AI232 shared keywordsLevel AI helps enterprises analyze and derive business intelligence from customer conversations using AI. The platform enables CX teams to turn dialogue data into actionable insights for improving people, processes, and AI systems.
Balto224 shared keywordsBalto provides real-time AI guidance for contact center agents during calls, suggesting responses and coaching in the moment to improve sales, customer service, and collections conversations. The company also offers real-time quality assurance, coaching tools, and notetaking solutions for contact centers.
CloudTalk217 shared keywordsCloudTalk provides an AI voice platform for global calling used by sales and support teams, offering features like parallel dialing, call routing, inbound and outbound AI voice agents, international SMS/WhatsApp messaging, and call analytics. Its cloud-based voice infrastructure supports numbers in over 160 countries for teams handling high volumes of customer conversations.

Companies competing with Observe.AI for the same Google search keywords, organic and paid, via search-intersection analysis.

In the news

Observe Closes $156 Million Series C as Enterprises Shift to AI-Powered Observability at Scaleprnewswire.com · Jul 2025Observe raises $156M to accelerate enterprise shift to AI-native observability - SiliconANGLEsiliconangle.com · Jul 2025Software startup Observe raises $156 million in Sutter Hill-led fundraise | Reutersreuters.com · Jul 2025Observe Raises $70M in Series A-2 Fundingfinsmes.com · May 2022Observe.AI Raises $125M in Series C Fundingfinsmes.com · Apr 2022Observe.ai raises $125 million from SoftBank Vision Fund, Zoom, others as it prepares for IPO - The Economic Timeseconomictimes.indiatimes.com · Apr 2022Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market – TechCrunchtechcrunch.com · Apr 2022

▸Research sources · 1

primary sources listed

1 public sources were cited for this profile; the first-party ones are listed here.

Frequently asked questions

What does Observe.AI do?
Observe.AI offers an agentic customer-experience platform whose AI agents resolve voice and chat interactions.
Who founded Observe.AI?
Observe.AI was founded by Swapnil Jain, Jithendra Vepa in 2017.
Who are Observe.AI's investors?
Observe.AI's investors include Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, 01 Advisors, Common Ocean, EMERGENT VENTURES, MGV.VC, Motive Force and 6 more.
How much funding has Observe.AI raised?
Observe.AI has disclosed $281M raised across 2 of its 4 known rounds.
Where is Observe.AI headquartered?
Observe.AI is headquartered in San Francisco, US.