Observe.AI
YC W18 ↗San Francisco, US · Founded 2017 · 240 employees · 14 known investors
Observe.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.
AI & Machine LearningEnterprise SoftwareFuture of WorkSaaSSales TechCustomer ServiceAIin /observeai@observeAIycombinator.com ↗

Founders & leadership· Y Combinator alumni (W18)
SJ
Swapnil JaininFounder/CEO
Investors · 14
Menlo Ventures✓ verifiedSan Francisco · $1M – $20M
Nexus Venture Partners✓ verifiedPort Louis, Port Louis · $500K – $10M
Scale Venture Partners✓ verifiedBay Area · $5M – $25M
01 AdvisorsSan Francisco · $1M – $10M
Common OceanNew York · $500K – $2Mvia Igor Ulis · inferred
EMERGENT VENTURESSilicon Valley
MGV.VCSan Francisco · $500K
Motive ForceSan Francisco
Next47Palo Alto
NGP CapitalBerlin · $8M – $12M
Twin VenturesPalo Alto · $100K – $150K
Y CombinatorSan Francisco · $500K
SoftBank Vision FundreportedLondon
Sutter Hill VenturesreportedPalo Alto · $100K – $5M
In the news
- Observe Closes $156 Million Series C as Enterprises Shift to AI-Powered Observability at Scaleprnewswire.com · 2025
- Observe raises $156M to accelerate enterprise shift to AI-native observability - SiliconANGLEsiliconangle.com · 2025
- Software startup Observe raises $156 million in Sutter Hill-led fundraise | Reutersreuters.com · 2025
- Observe Raises $70M in Series A-2 Fundingfinsmes.com · 2022
- Observe.AI Raises $125M in Series C Fundingfinsmes.com · 2022
- Observe.ai raises $125 million from SoftBank Vision Fund, Zoom, others as it prepares for IPO - The Economic Timeseconomictimes.indiatimes.com · 2022
- Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market – TechCrunchtechcrunch.com · 2022
