Observe.AI
YC W18San Francisco, US · Founded 2017 · 240 employees · 15 known investors
Observe.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.
Also known as ObserveAI
AI & Machine LearningEnterprise SoftwareFuture of WorkSaaSSales TechCustomer ServiceAIUnited States of AmericaAmerica / CanadaPartly Remote
Founders & leadership· Y Combinator alumni (W18)
Observe.AI was founded in 2017 by Swapnil Jain.
SJ
JV
Jithendra VepaFounder
Investors · 15
Menlo Ventures✓ verifiedSan Francisco · $1M – $20M
Scale Venture Partners✓ verifiedBay Area · $5M – $25M
Nexus Venture Partners✓ verifiedPort Louis, Port Louis · $500K – $10M
01 AdvisorsSan Francisco · $1M – $10M
Common OceanNew York · $1M – $4Mvia Igor Ulis · inferred
EMERGENT VENTURESSilicon Valley
MGV.VCSan Francisco · $500K
Motive ForceSan Francisco
Next47Palo Alto
NGP CapitalBerlin · $8M – $12M
SoftBank Vision FundLondon
Twin VenturesPalo Alto · $100K – $150K
Y CombinatorSan Francisco · $500K
Sutter Hill VenturesreportedPalo Alto · $100K – $5M
Also in the syndicate · 1
Sutter Hilllead
Funding
SEC filings, press & company announcements$156M disclosed across 1 of 2 rounds · 2025
Source: company announcements and press reports — follow each round's link for the claim.
Images
Founder mafia
5 people who came through Observe.AI went on to found or lead other companies.
Competitors · 10
by search overlap
Zendesk455 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
Convin362 shared keywordsConvin builds AI-powered conversation intelligence and speech analytics software that records and analyzes customer conversations for customer-facing teams such as contact centers and sales teams. The platform captures the voice of the customer to surface insights and provide coaching.
Sprinklr317 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Dialpad305 shared keywordsDialpad provides a platform that transforms customer conversations into actionable intelligence for businesses. The company serves organizations seeking to improve their operations through conversation analytics and insights.
Talkdesk276 shared keywordsTalkdesk is a cloud-based customer experience platform that enables organizations to optimize contact center operations, improve agent efficiency, and deliver customer service at scale. The platform serves enterprises across multiple industries seeking to automate and enhance customer interactions.
Callminer267 shared keywordsCallMiner provides an AI-powered conversation intelligence and customer experience automation platform that captures and analyzes omnichannel customer interactions such as calls, emails, texts, and surveys. It serves enterprises across sectors including technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel to improve CX, agent performance, and workflow automation.
Netezza253 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
Level AI232 shared keywordsLevel AI helps enterprises analyze and derive business intelligence from customer conversations using AI. The platform enables CX teams to turn dialogue data into actionable insights for improving people, processes, and AI systems.
Balto224 shared keywordsBalto offers an AI platform for contact centers that combines real-time agent assist, automated QA scoring, compliance monitoring, call summaries, and a voice AI agent (Togo) for high-volume calls. It serves customer service and collections teams to improve agent performance, coaching, and compliance across voice and digital channels.
CloudTalk217 shared keywordsCloudTalk provides an AI voice platform for global calling used by sales and support teams, offering features like parallel dialing, call routing, inbound and outbound AI voice agents, international SMS/WhatsApp messaging, and call analytics. Its cloud-based voice infrastructure supports numbers in over 160 countries for teams handling high volumes of customer conversations.
Companies competing with Observe.AI for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Observe.AI do?
- Observe.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.
- Who founded Observe.AI?
- Observe.AI was founded by Swapnil Jain in 2017.
- Who are Observe.AI's investors?
- Observe.AI's investors include Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, 01 Advisors, Common Ocean, EMERGENT VENTURES, MGV.VC, Motive Force and 6 more.
- How much funding has Observe.AI raised?
- Observe.AI has disclosed $156M raised across 1 of its 2 known rounds.
- Where is Observe.AI headquartered?
- Observe.AI is headquartered in San Francisco, US.