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Observe.AI
YC W18San Francisco, US · Founded 2017 · 240 employees · 22 known investors
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Observe.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.
Also known as Z21 Labs, Inc. · ObserveAI · ObserveAI, observe.ai · Observe.AI
Founders & leadership· Y Combinator alumni (W18)
Observe.AI was founded in 2017 by Swapnil Jain and Jithendra Vepa.
Investors · 22
How we know: Menlo Ventures's portfolio page · the company's own site · a partner's Signal profile · techcrunch.com · the VCSheet dataset · open dataset · 5k.vc investor directory · Y Combinator's founder network · Not right? Tell us
How we know: the company's own site · techcrunch.com · open dataset · 5k.vc investor directory · Y Combinator's founder network · Not right? Tell us
How we know: the company's own site · a partner's Signal profile · economictimes.indiatimes.com · open dataset · 5k.vc investor directory · Y Combinator's founder network · Not right? Tell us
How we know: the VCSheet dataset · open dataset · 5k.vc investor directory · Y Combinator's founder network · Not right? Tell us
How we know: the VCSheet dataset · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: EMERGENT VENTURES's portfolio page · the VCSheet dataset · open dataset · 5k.vc investor directory · Y Combinator's founder network · Not right? Tell us
How we know: MGV.VC's portfolio page · Y Combinator's founder network · Not right? Tell us
How we know: Motive Force's portfolio page · Not right? Tell us
How we know: Next47's portfolio page · a partner's Signal profile · Not right? Tell us
How we know: NGP Capital's portfolio page · Y Combinator's founder network · Not right? Tell us
How we know: funding news · economictimes.indiatimes.com · Y Combinator's founder network · Not right? Tell us
How we know: the Y Combinator directory · open dataset · 5k.vc investor directory · Not right? Tell us
How we know: Y Combinator's founder network · Not right? Tell us
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How we know: funding news · reuters.com · Not right? Tell us
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Also in the syndicate · 1
Funding
SEC filings, press & company announcements$281M disclosed across 2 of 4 rounds · 2022–2025
- $156MraisedJul 2025 · 2 sources
Sutter Hill (lead)
Source ↗ - Undisclosed amountSeries CJul 2025Source ↗
- $125MSeries CApr 2022 · 2 sources
SoftBank Vision Fund (lead), Menlo Ventures, Nexus Venture Partners, Scale Venture Partners, Zoom
Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026Observe.AI provides an "Agentic CX Platform" that applies AI agents to customer experience and contact center work. The platform is organized around three agent categories: AI agents for customers, which resolve inbound and outbound inquiries end-to-end across voice and chat, including steps such as authentication and execution of actions; AI agents for frontline teams, which act as a real-time companion supplying context, next-best action and automated actions during live interactions; and AI agents for operations, which evaluate interactions, generate coaching, and surface performance insights across the operation, including evaluation of both human and AI agents.
Product components listed by the company include Agent Copilot, Coaching Copilot, Insights Copilot, Conversation Intelligence, Auto QA, omnichannel support, screen recording, manual QA, and consulting services, built on an underlying stack described as an Agent Platform, Agent Harness, CoBuilder, Interaction Intelligence, and Integration Fabric. The company positions the offering as an orchestrated multi-agent ecosystem on a single platform in which customer, frontline, and operations agents share the same data, context, and workflows, with governance features that enforce policies, track actions, and provide visibility into performance. Observe.AI states that customers can evaluate 100% of interactions and track performance in real time.
Business model
Observe.AI sells software to enterprise customer experience and contact center organizations, with demo requests and a sales contact route as the primary entry point; consulting services are also listed alongside the software products.
Traction
The company publishes named customer testimonials from Woodforest National Bank, SoFi, Verida, Asurion, Transcarent, and DoorDash, whose representatives describe use cases including interaction evaluation and scalable agent feedback, agent assistance, compliance-sensitive deployments, and rapid build-out of use cases such as authentication.
▸Full profile — market position, technology, go-to-market, geography, risks & controversies
Market position
Positions itself as an agentic AI platform for the full customer experience lifecycle, spanning automated customer-facing resolution, agent assist, and quality management and performance analytics.
Observe.AI frames its differentiation as purpose-built, outcome-driven AI agents operating on one unified platform that links AI agents, human agents, and operational insights, in contrast to rigid path-based automation, plus ease of use of the interface as cited by a customer.
Technology
The platform uses agentic AI that the company describes as reasoning, adapting, and generating a plan for each stage of the customer experience lifecycle, rather than following rigid scripted paths. Agents follow structured workflows with enforced steps for authentication, disclosures, and policy adherence, with built-in evaluation and auditability of every interaction. An integration layer connects the agents to existing CRM, CCaaS, knowledge base, and backend systems to read and write data, trigger workflows, and operate inside the customer's environment. Named platform layers include an Agent Platform, Agent Harness, CoBuilder, Interaction Intelligence, and Integration Fabric.
Go-to-market
Direct enterprise sales supported by demo requests, customer case studies and video testimonials, a partner program, and content marketing through a resource center, blog, webinars, research and white papers. Observe.AI says most teams move from initial setup to production in about one to two months using pre-built workflows, integrations, and testing tools.
Enterprise customer experience, support, and contact center teams. The company markets vertical solutions for banking and financial services, healthcare providers and payers, insurance, transportation, travel and hospitality, and utilities.
Geography
Lists an office at 275 Shoreline Drive, Suite 450, Redwood City, California.
Risks & controversies
Customer commentary referenced on the company site notes enterprise concerns around AI displacing jobs and around compliance obligations such as HIPAA business associate agreements and SOC 2 audits for regulated deployments.
Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Images
Founder mafia
The Observe.AI mafia →9 people who came through Observe.AI went on to found or lead other companies.
Related companies · 10
Companies working in the same space as Observe.AI.
Legal entities · 1
corporate structureIn the news
▸Research sources · 1
primary sources listed
- Observe.AIobserve.ai · web
1 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Observe.AI do?
- Observe.AI offers an agentic customer-experience platform whose AI agents resolve voice and chat interactions.
- Who founded Observe.AI?
- Observe.AI was founded by Swapnil Jain, Jithendra Vepa in 2017.
- Who are Observe.AI's investors?
- Observe.AI's investors include Menlo Ventures, Scale Venture Partners, Nexus Venture Partners, 01 Advisors, Common Ocean, EMERGENT VENTURES, MGV.VC, Motive Force and 13 more.
- How much funding has Observe.AI raised?
- Observe.AI has disclosed $281M raised across 2 of its 4 known rounds.
- Where is Observe.AI headquartered?
- Observe.AI is headquartered in San Francisco, US.