Fundraising Fox

Chatwoot

YC W21

San Francisco, US · Founded 2020 · 12 employees · 2 known investors

Chatwoot is an open-source customer communication platform that enables businesses to manage customer interactions across multiple channels. The company serves organizations seeking to enhance customer relationships through streamlined messaging and support tools.

Founders & leadership· Y Combinator alumni (W21)

Chatwoot was founded in 2020 by Pranav Raj, Sojan Jose, and Nithin.

PRPranav Raj
Pranav Rajin𝕏Co-Founder & CEOFounder and CEO of Chatwoot, an open-source customer communication platform that enables businesses to manage customer interactions across multiple channels.
SJSojan Jose
Sojan Josein𝕏Co-FounderSojan Jose is CTO at Chatwoot and previously co-founded Marketfox, a Y Combinator-backed company.
NNithin
Nithin

Investors · 2

Competitors · 10

by search overlap
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Tidio374 shared keywordsTidio is a customer service platform combining a help desk with Lyro, an AI agent that automates support conversations and can be trained on verified data sources. It targets small and medium businesses looking to scale customer support while keeping responses reliable and on-brand.
Help Scout322 shared keywordsHelp Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
ChatBot264 shared keywordsChatBot is an AI chatbot platform that businesses train on their own website, help center, and product docs to answer customer questions, recommend products, and assist with checkout across channels like website, Messenger, and SMS. It is aimed at ecommerce brands and online retailers looking to automate customer support and sales 24/7.
Hiver260 shared keywordsHiver is an AI-native customer service platform that unifies email, chat, Slack, voice, social, and WhatsApp into one workspace, with AI Agents that triage tickets, draft replies, and run multi-step resolutions across connected tools like Salesforce, Shopify, Jira, and NetSuite. It serves support teams handling complex, high-volume requests and offers both an omnichannel product and a Gmail-based helpdesk.
Rocket208 shared keywordsRocket.Chat is an open-source communication platform used by over 12 million users across more than 150 countries. The company provides messaging and collaboration tools for organizations, with special support programs for non-governmental organizations and developer communities.
Sprinklr205 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Yellow202 shared keywordsYellow.ai is an agentic AI platform for customer service automation that uses multi-LLM architecture and conversational data to help enterprises reduce operational costs and improve customer interactions. The platform serves global enterprises seeking to automate customer service operations.
Eesel195 shared keywordseesel AI builds AI "teammates" that connect to a company's tools and perform work tasks under human supervision, with autonomy increasing over time. The product targets support and enterprise teams and uses usage-based pricing tied to work completed.

Companies competing with Chatwoot for the same Google search keywords, organic and paid, via search-intersection analysis.

In the news

Frequently asked questions

What does Chatwoot do?
Chatwoot is an open-source customer communication platform that enables businesses to manage customer interactions across multiple channels. The company serves organizations seeking to enhance customer relationships through streamlined messaging and support tools.
Who founded Chatwoot?
Chatwoot was founded by Pranav Raj, Sojan Jose, Nithin in 2020.
Who are Chatwoot's investors?
Chatwoot's investors include Y Combinator, Hack VC.
Where is Chatwoot headquartered?
Chatwoot is headquartered in San Francisco, US.