cloud humans
YC W21New York City, US · Founded 2020 · 30 employees · 1 known investors
Cloud Humans is a Brazilian AI company that combines an AI agent for customer support with an omnichannel platform supporting WhatsApp, Instagram, chat, and email. The platform automates up to 90% of customer service interactions while reducing manual ticket volume.
AI & Machine LearningEnterprise SoftwareSaaSArtificial IntelligenceChatbotCustomer ServiceUnited States of AmericaBrazilAmerica / CanadaLatin AmericaPartly Remote
Founders & leadership· Y Combinator alumni (W21)
cloud humans was founded in 2020 by Ian Kraskoff, Bruno Cecatto, Felipe Serra de Oliveira, and Felipe Serra.
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Ian Kraskoffin𝕏Founder and CEOIan Kraskoff worked on products for underserved populations in the Americas, then joined Uber Eats to help launch operations in Brazil where he reached general manager level, and subsequently led acquisition and support functions at Loft, a Brazilian real estate startup.
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Bruno CecattoinCX Engineer (and also Founder)Bruno Cecatto is founder of Cloud Humans, a Brazilian AI company that provides customer support automation and omnichannel communication across WhatsApp, Instagram, chat, and email.
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Felipe Serra de OliveirainFounderFelipe Serra de Oliveira built CloudHumans, an AI-powered customer support platform, alongside cofounders over five years. Previously, he served as head of operations for Rappi Brazil and led operations expansion for UberEats Brazil across 30 cities.
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Felipe SerraFounder
Investors · 1
Competitors · 6
by search overlap
CloudTalk8 shared keywordsCloudTalk provides an AI voice platform for global calling used by sales and support teams, offering features like parallel dialing, call routing, inbound and outbound AI voice agents, international SMS/WhatsApp messaging, and call analytics. Its cloud-based voice infrastructure supports numbers in over 160 countries for teams handling high volumes of customer conversations.
Trengo7 shared keywordsTrengo Voice is a calling feature built into the Trengo customer engagement platform that lets support teams make and receive calls with each customer's conversation history, tickets, and orders visible during the call. It offers local/national numbers, IVR menus, call routing, recordings, and AI voice agents that integrate with Trengo's inbox and automation tools.
ActiveCampaign6 shared keywordsActiveCampaign is a marketing automation platform whose Active Intelligence AI layer builds campaigns from prompts, suggests audience segments, predicts send times, and generates on-brand content across email, SMS, and WhatsApp. It serves marketers and businesses looking to automate and optimize multi-channel marketing journeys.
Escala6 shared keywordsEscala is a CRM platform that centralizes and automates sales processes using AI, helping businesses increase sales velocity and optimize their commercial operations.
Zendesk5 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
Neutral Tandem5 shared keywordsSinch provides cloud communications tools that let businesses connect with their customers across messaging and other channels. It serves companies looking to build customer engagement through communication technology.
Companies competing with cloud humans for the same Google search keywords, organic and paid, via search-intersection analysis.
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Frequently asked questions
- What does cloud humans do?
- Cloud Humans is a Brazilian AI company that combines an AI agent for customer support with an omnichannel platform supporting WhatsApp, Instagram, chat, and email. The platform automates up to 90% of customer service interactions while reducing manual ticket volume.
- Who founded cloud humans?
- cloud humans was founded by Ian Kraskoff, Bruno Cecatto, Felipe Serra de Oliveira, Felipe Serra in 2020.
- Who are cloud humans's investors?
- cloud humans's investors include Y Combinator.
- Where is cloud humans headquartered?
- cloud humans is headquartered in New York City, US.