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cloud humans
YC W21New York City, US · Founded 2020 · 30 employees · 2 known investors
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Cloud Humans is a Brazilian AI company that combines an AI agent for customer support with an omnichannel platform supporting WhatsApp, Instagram, chat, and email. The platform automates up to 90% of customer service interactions while reducing manual ticket volume.
AI & Machine LearningEnterprise SoftwareSaaSArtificial IntelligenceChatbotCustomer ServiceUnited States of AmericaBrazilAmerica / CanadaLatin AmericaPartly Remote
Founders & leadership· Y Combinator alumni (W21)
cloud humans was founded in 2020 by Ian Kraskoff, Bruno Cecatto, Felipe Serra de Oliveira, and Felipe Serra.
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Ian KraskoffFounder and CEOIan Kraskoff worked on products for underserved populations in the Americas, then joined Uber Eats to help launch operations in Brazil where he reached general manager level, and subsequently led acquisition and support functions at Loft, a Brazilian real estate startup.
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Bruno CecattoCX Engineer (and also Founder)Bruno Cecatto is founder of Cloud Humans, a Brazilian AI company that provides customer support automation and omnichannel communication across WhatsApp, Instagram, chat, and email.
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Felipe Serra de OliveiraFounderFelipe Serra de Oliveira built CloudHumans, an AI-powered customer support platform, alongside cofounders over five years. Previously, he served as head of operations for Rappi Brazil and led operations expansion for UberEats Brazil across 30 cities.
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Felipe SerraFounderHe previously held operations leadership roles at Rappi Brazil and UberEats Brazil, where he managed operations expansion across 30 cities, and was an early employee at Uber Brazil.
Investors · 2
Y Combinatorlisted by Y CombinatorSan Francisco · $500K
How we know: the Y Combinator directory · open dataset · 5k.vc investor directory · Not right? Tell us
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corporate structureCloud Humans
Frequently asked questions
- What does cloud humans do?
- Cloud Humans is a Brazilian AI company that combines an AI agent for customer support with an omnichannel platform supporting WhatsApp, Instagram, chat, and email. The platform automates up to 90% of customer service interactions while reducing manual ticket volume.
- Who founded cloud humans?
- cloud humans was founded by Ian Kraskoff, Bruno Cecatto, Felipe Serra de Oliveira, Felipe Serra in 2020.
- Who are cloud humans's investors?
- cloud humans's investors include Y Combinator, Canary.
- Where is cloud humans headquartered?
- cloud humans is headquartered in New York City, US.