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HiOperator

YC S16

Dallas, US · Founded 2016 · 200 employees · Hiring · 5 known investors

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HiOperator provides customer service outsourcing powered by human agents and AI technology. The platform enables companies to handle customer support conversations faster and more accurately while reducing the operational burden of hiring and training.

Also known as Change.AI, Inc. · Change.AI

AI & Machine LearningEnterprise SoftwareSaaSCustomer ServiceUnited States of AmericaAmerica / Canada

Founders & leadership· Y Combinator alumni (S16)

HiOperator was founded in 2016 by Liz Tsai.

LTLiz Tsai
Liz TsaiFounder · HiOperatorLiz Tsai is the founder and CEO of HiOperator, a customer service outsourcing company that combines US-based human agents with AI to resolve support tickets for businesses.
ET
Elizabeth TsaiFounder
WW
Wayne WorthingtonChief of Staff
CM
Chelsea MercierRecruiter
ET
Enoch TsaiData
JS
John ShoumbertVice President Engineering
PS
Phil SalessesCTO2016–2017
KF
Karen FernandezVice President of Peopleformer
AK
Alex KoganCTOformer
RA
Ramsey Al-RamahiVice President Salesformer
JS
Jesse SumRecruiterformer

Investors · 5

HearstLablisted by HearstLabNew York · $500K – $1M

How we know: press coverage · Y Combinator's founder network · Not right? Tell us

Y Combinatorlisted by Y CombinatorSan Francisco · $500K

How we know: the Y Combinator directory · funding news · open dataset · 5k.vc investor directory · Not right? Tell us

Bragiel BrothersreportedSan Francisco

How we know: Y Combinator's founder network · Not right? Tell us

Celesta CapitalreportedSan Mateo · $5M – $10M

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

FOVCreported

How we know: Y Combinator's founder network · Not right? Tell us

Related companies · 6

Pano AIPano develops artificial intelligence and machine learning technology solutions to help utility companies and fire agencies detect and manage wildfire threats. The company serves emergency managers and professionals in the utility and fire industries seeking to protect communities from wildfires.
OlarkOlark provides live chat software that enables businesses to communicate with customers in real time. The platform serves small to mid-market businesses seeking customer engagement and support tools.
NetomiNetomi is a customer experience platform powered by AI that enables enterprises to interact with customers across multiple channels with intelligence and consistency. It serves large enterprises in airlines, insurance, financial services, and other industries that require reliable, real-time customer engagement at scale.
SixtySixty operates a marketplace connecting users with technical experts for short-duration screenshare sessions to assist with web design, development, and software implementation tasks, billed per minute.
Percept.AIPercept.AI builds AI systems that handle customer support interactions for businesses, using natural language processing to improve support team productivity and responsiveness.
Observe.AIObserve.AI builds an AI agent platform that enables businesses to deploy specialized autonomous agents to handle customer conversations, support frontline teams, and optimize contact center operations. The platform serves enterprise companies across customer experience and contact center functions.

Companies working in the same space as HiOperator.

Legal entities · 1

corporate structure
Change.AI, Inc.

In the news

HearstLab Invests Second Round of Funding Into Customer Service SAAS HiOperator, Which Quadrupled Revenue In 2020finance.yahoo.com · Sep 2021

Frequently asked questions

What does HiOperator do?
HiOperator provides customer service outsourcing powered by human agents and AI technology. The platform enables companies to handle customer support conversations faster and more accurately while reducing the operational burden of hiring and training.
Who founded HiOperator?
HiOperator was founded by Liz Tsai in 2016.
Who are HiOperator's investors?
HiOperator's investors include HearstLab, Y Combinator, Bragiel Brothers, Celesta Capital, FOVC.
Where is HiOperator headquartered?
HiOperator is headquartered in Dallas, US.