Talkdesk
500 GlobalSan Francisco, US · Founded 2011 · Delaware corporation · 1,395 employees on LinkedIn · 6 known investors
Find your way into Talkdesk
349 people in our graph share verified history with the Talkdesk team — schools, employers, funds. One of them is your warm intro.
Tom Hulmeunlockedknows Cristina Fonseca · together at World Economic Forum (overlapped)
×2knows the team · via Zendesk
×5knows the team · via Udacity
×3knows the team · via World Economic Forum
knows the team · via VEEP
Talkdesk is a cloud-based customer experience platform that enables organizations to optimize contact center operations, improve agent efficiency, and deliver customer service at scale. The platform serves enterprises across multiple industries seeking to automate and enhance customer interactions.
Founders & leadership
Talkdesk was founded in 2011 by Tiago Paiva and Cristina Fonseca.
TP
Tiago PaivainCEO
CF
Cristina Fonsecain𝕏Co-Founder2011–2016Cristina Fonseca co-founded Talkdesk, a cloud-based contact center platform, after prior roles as a researcher at INESC-ID and work on other early-stage ventures. She has background in engineering, product management, and design.
Board
JS
Investors · 6
Reported raises · per SEC filings
Form D private placements$143.3M disclosed across 1 round · 2020
▶$143.3MraisedAug 2020 · 13 investors · Other TechnologyRule 506(b)
▶$143.3MraisedAug 2020 · 13 investors · Other Technology
Rule 506(b)Officers, directors & promoters on the filing
- Tiago PaivaExecutive Officer, Director
- Josh SteinDirector
- Offering amount
- $143.3M
- Amount sold
- $143.3M
- First sale
- Jul 2020
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.
Founder mafia
The Talkdesk mafia →7 people who came through Talkdesk went on to found or lead other companies.
Rishi RamanProductFounded Intelligent +1Gadi ShamiaChief Operating OfficerFounded Replicant +1Tae Hea NahmInvestorFounded Storm VenturesSai AroraCustomer Success ManagerFounded MercoaKris RudeegraapSr. Account ExecutiveFounded SendosoRobert SurHead of PlatformFounded DelegateMike ShamusContact Center as a Service ConsultantFounded Pickleball Club of Georgia
Competitors · 10
by search overlap
Zendesk3526 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
RingCentral2463 shared keywordsRingCentral provides cloud-based unified communications and AI-powered contact center solutions for businesses, serving over 600,000 customers worldwide. The platform integrates voice, video, messaging, and conversation intelligence to enable secure, efficient enterprise communications.
Sprinklr2090 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Dialpad1845 shared keywordsDialpad provides a platform that transforms customer conversations into actionable intelligence for businesses. The company serves organizations seeking to improve their operations through conversation analytics and insights.
CloudTalk1684 shared keywordsCloudTalk provides an AI voice platform for global calling used by sales and support teams, offering features like parallel dialing, call routing, inbound and outbound AI voice agents, international SMS/WhatsApp messaging, and call analytics. Its cloud-based voice infrastructure supports numbers in over 160 countries for teams handling high volumes of customer conversations.
Zoom1328 shared keywordsZoom operates an AI-powered work platform for video communications and collaboration, including products such as Zoom Contact Center. It serves businesses and enterprises for remote and hybrid work communication.
Netezza1295 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
Help Scout1224 shared keywordsHelp Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
Aircall1193 shared keywordsAircall is an AI-powered cloud platform that combines intelligent voice agents, automated workflows, and real-time coaching for sales and support teams. It integrates with over 250 business applications to automate call handling, optimize routing, and provide insights from customer interactions.
Convin1108 shared keywordsConvin builds AI-powered conversation intelligence and speech analytics software that records and analyzes customer conversations for customer-facing teams such as contact centers and sales teams. The platform captures the voice of the customer to surface insights and provide coaching.
Companies competing with Talkdesk for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Talkdesk do?
- Talkdesk is a cloud-based customer experience platform that enables organizations to optimize contact center operations, improve agent efficiency, and deliver customer service at scale. The platform serves enterprises across multiple industries seeking to automate and enhance customer interactions.
- Who founded Talkdesk?
- Talkdesk was founded by Tiago Paiva, Cristina Fonseca in 2011.
- Who are Talkdesk's investors?
- Talkdesk's investors include 500 Global, Amity Ventures, SGH Capital, Storm Ventures, Threshold Ventures, Uncommon.
- How much funding has Talkdesk raised?
- Talkdesk has disclosed $143.3M raised across 1 round.
- Where is Talkdesk headquartered?
- Talkdesk is headquartered in San Francisco, US.