Who founded Talkdesk?

Talkdesk was founded by Tiago Paiva, Cristina Fonseca in 2011.

Who are Talkdesk's investors?

Talkdesk's investors include 3Spoke Capital, 500 Global, Amity Ventures, SaaStr Fund, SGH Capital, Storm Ventures, Threshold Ventures, Transpose Platform Management and 5 more.

How much funding has Talkdesk raised?

Talkdesk has disclosed $143.3M raised across 1 of its 2 known rounds.

Where is Talkdesk headquartered?

Talkdesk is headquartered in San Francisco, US.

Talkdesk

500 Global

San Francisco, US · Founded 2011 · Delaware corporation · 1,395 employees on LinkedIn · 13 known investors

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Talkdesk is a cloud-based customer experience platform that enables organizations to optimize contact center operations, improve agent efficiency, and deliver customer service at scale. The platform serves enterprises across multiple industries seeking to automate and enhance customer interactions.

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Founders & leadership

Talkdesk was founded in 2011 by Tiago Paiva and Cristina Fonseca.

Tiago PaivaFounder

Cristina Fonseca Co-Founder2011–2016Cristina Fonseca co-founded Talkdesk, a cloud-based contact center platform, after prior roles as a researcher at INESC-ID and work on other early-stage ventures. She has background in engineering, product management, and design.

Board

Josh Stein Board of DirectorsManaging Partner at Threshold Ventures

Investors · 13

3Spoke Capitallisted by 3Spoke CapitalIrvine

500 Globallisted by 500 GlobalPalo Alto · $150K

How we know: open dataset · 500 Global portfolio 2026-08 · Not right? Tell us

Amity Ventureslisted by Amity VenturesSan Francisco · $1M – $5M

How we know: Amity Ventures's portfolio page · the VCSheet dataset · open dataset · 5k.vc investor directory · Not right? Tell us

SaaStr Fundlisted by SaaStr FundSan Francisco · $750K – $5M

How we know: SaaStr Fund's portfolio page · Not right? Tell us

SGH Capitallisted by SGH CapitalParis

How we know: SGH Capital's portfolio page · Not right? Tell us

Storm Ventureslisted by Storm VenturesPalo Alto

How we know: Storm Ventures's portfolio page · the VCSheet dataset · open dataset · 5k.vc investor directory · Not right? Tell us

Threshold Ventureslisted by Threshold VenturesPalo Alto · $500K – $20M

How we know: board seat on SEC Form D · open dataset · 5k.vc investor directory · Not right? Tell us

Transpose Platform Managementlisted by Transpose Platform ManagementSan Francisco

How we know: Transpose Platform Management's portfolio page · Not right? Tell us

Viking Globallisted by Viking GlobalStamford

How we know: Viking Global's portfolio page · Not right? Tell us

Caixa CapitalreportedLisbon

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Skip CapitalreportedSydney

How we know: open dataset · 5k.vc investor directory · Not right? Tell us

Top Tier Capital PartnersreportedSan Francisco

How we know: a partner's Signal profile · Not right? Tell us

UncommonreportedToronto

How we know: the VCSheet dataset · Not right? Tell us

Reported raises · per SEC filings

Form D private placements

$143.3M disclosed across 1 of 2 rounds · 2015–2020

▶$143.3MraisedAug 2020 · 13 investors · Other Technology

Rule 506(b)

Officers, directors & promoters on the filing

Tiago PaivaExecutive Officer, Director
Josh SteinDirector

Offering amount: $143.3M
Amount sold: $143.3M
First sale: Jul 2020
Incorporated: Corporation, Delaware
Federal exemptions: 06b

Full filing on SEC EDGAR ↗

Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.

Founder mafia

The Talkdesk mafia →

9 people who came through Talkdesk went on to found or lead other companies.

Rishi RamanProductFounded Intelligent +1 Tae Hea NahmInvestorFounded Storm Ventures Sai AroraCustomer Success ManagerFounded Mercoa Kris RudeegraapSr. Account ExecutiveFounded Sendoso Robert SurHead of PlatformFounded Delegate Kush ParikhSenior Vice President, Customer ExperienceFounded Paybyphone Mike ShamusContact Center as a Service ConsultantFounded Pickleball Club of Georgia Suraj MehtaPrincipal ConsultantFounded Babyscripts Gadi ShamiaChief Operating OfficerFounded Replicant

Related companies · 10

Zendesk New YorkThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.

RingCentralRingCentral provides cloud-based unified communications and AI-powered contact center solutions for businesses, serving over 600,000 customers worldwide. The platform integrates voice, video, messaging, and conversation intelligence to enable secure, efficient enterprise communications.

Sprinklr, Inc.Sprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.

DialpadDialpad provides a platform that transforms customer conversations into actionable intelligence for businesses. The company serves organizations seeking to improve their operations through conversation analytics and insights.

CloudtalkCloudTalk provides an AI voice platform for global calling used by sales and support teams, offering features like parallel dialing, call routing, inbound and outbound AI voice agents, international SMS/WhatsApp messaging, and call analytics. Its cloud-based voice infrastructure supports numbers in over 160 countries for teams handling high volumes of customer conversations.

QualtricsQualtrics is an experience management platform that lets organizations collect, analyze, and manage survey, ticket, and contact data with built-in security and compliance controls. It offers features such as sensitive data redaction, GDPR erasure handling, single sign-on and multi-factor authentication, project approval workflows, and admin reporting for enterprise customers.

ZoomZoom operates an AI-powered work platform for video communications and collaboration, including products such as Zoom Contact Center. It serves businesses and enterprises for remote and hybrid work communication.

Help ScoutHelp Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.

AircallAircall is an AI-powered cloud platform that combines intelligent voice agents, automated workflows, and real-time coaching for sales and support teams. It integrates with over 250 business applications to automate call handling, optimize routing, and provide insights from customer interactions.

ConvinConvin builds AI-powered conversation intelligence and speech analytics software that records and analyzes customer conversations for customer-facing teams such as contact centers and sales teams. The platform captures the voice of the customer to surface insights and provide coaching.

Companies working in the same space as Talkdesk.

In the news

Talkdesk, a Startup That Spins Up Call Centers, Raises $15Mtechcrunch.com · Jun 2015

Frequently asked questions

What does Talkdesk do?: Talkdesk is a cloud-based customer experience platform that enables organizations to optimize contact center operations, improve agent efficiency, and deliver customer service at scale. The platform serves enterprises across multiple industries seeking to automate and enhance customer interactions.
Who founded Talkdesk?: Talkdesk was founded by Tiago Paiva, Cristina Fonseca in 2011.
Who are Talkdesk's investors?: Talkdesk's investors include 3Spoke Capital, 500 Global, Amity Ventures, SaaStr Fund, SGH Capital, Storm Ventures, Threshold Ventures, Transpose Platform Management and 5 more.
How much funding has Talkdesk raised?: Talkdesk has disclosed $143.3M raised across 1 of its 2 known rounds.
Where is Talkdesk headquartered?: Talkdesk is headquartered in San Francisco, US.