/People

Kelly J. Grier

Board director at A Place for Mom

United Kingdom

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About

Kelly J. Grier is a Senior Customer Success & Operations Executive at Centellic and serves as Customer Success Lead for GIR Academy and GAR Academy, where she manages relationships with more than 300 clients and 50 key accounts, including law firms and global brands. Her responsibilities include client onboarding, lifecycle communications, and strategic engagement initiatives, as well as managing events and course launches, gathering customer insights, and identifying growth opportunities.

Board director at A Place for Mom

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Experience

  1. CentellicSenior Customer Success & Operations Executivecurrent2026 — presentLondon, United Kingdom
  2. Law Business ResearchSenior Customer Success & Operations Executive2025 — 2026London Area, United Kingdom
  3. Law Business ResearchCustomer Success and Operations Executive2024 — 2025Greater London
  4. Helma Cafe and Wine (Hara Foods)Chef2022 — 2023London, England, United Kingdom
  5. OnePlanetCustomer Success Project Manager2021 — 2022London, England, United Kingdom
  6. Harpa Legal MarketingClient Relationship Manager and Operations2016 — 2021London, England, United Kingdom
  7. EMAPCorporate Customer Services Executive2014 — 2016London, United Kingdom
  8. Self-employedAu-Pair2012 — 2013Johannesburg Area, South Africa
  9. University of the WitwatersrandAcademic Writing and English Tutor2012 — 2013Johannesburg Area, South Africa
  10. University of the WitwatersrandExam Marker2013Johannesburg Area, South Africa
  11. EF EnglishtownTeacher2009 — 2011Johannesburg Area, South Africa

Skills & more

Stakeholder Relationship ManagementCommunication & PersonalisationProject & Event ManagementData-Driven Customer EngagementLearning Platform (LMS) & Content CoordinationClient AccountsStartupsRenewal RetentionKey Account Relationship BuildingKey Account GrowthRelationship BuildingLearning Management
+8 moreEvent ManagementLaunchesProduct MarketingCustomer OnboardingNew Business DevelopmentSoft SkillsSkilled Multi-taskerDigital Marketing
  • Driving business towards the Sustainable Development Goals — Erasmus University Rotterdam
  • Carbon Literate — The Carbon Literacy Project
  • Branding and Customer Experience — IE Business School
  • Web Development Foundation Course — 23 Code Street
  • PADI Open Water Diver Certification — PADI

From Kelly's professional profile.

Frequently asked questions

Who is Kelly J. Grier?
Kelly J. Grier is a Senior Customer Success & Operations Executive at Centellic and serves as Customer Success Lead for GIR Academy and GAR Academy, where she manages relationships with more than 300 clients and 50 key accounts, including law firms and global brands. Her responsibilities include client onboarding, lifecycle communications, and strategic engagement initiatives, as well as managing events and course launches, gathering customer insights, and identifying growth opportunities.
Where does Kelly J. Grier work?
Kelly J. Grier is Board director at A Place for Mom.
Where did Kelly J. Grier go to school?
Kelly J. Grier studied at University of the Witwatersrand (Honours Degree in English Literature, English Language and Literature, General); Wits Language Lab (TESOL (Teaching English to Speakers of Other Languages), English Language); University of the Witwatersrand (Bachelor of Arts - BA, English Literature (British and Commonwealth)).

Same school

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