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Loop Support

AcquiredYC W17

San Francisco, US · Founded 2016 · 7 employees · 10 known investors

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Loop Support provides pre-employment assessments for entry-level customer support roles that mimic the actual work candidates would perform on the job.

Also known as Panel Ninja, Inc. · Panel Ninja

Enterprise SoftwareHR TechSaaSB2BRecruitingUnited States of AmericaAmerica / CanadaFully Remote

Founders & leadership· Y Combinator alumni (W17)

Loop Support was founded in 2016 by Dean Yim and Paul Gut.

DYDean Yim
Dean YimFounder and CEO2017–2025
PGPaul Gut
Paul GutFounder/CTO2016–2025Paul Gut is founder and CTO of Loop Support, which builds pre-employment assessments for entry-level customer support roles.

Investors · 10

Agrolimen Venturesreported

How we know: Y Combinator's founder network · Not right? Tell us

Bitwise Asset ManagementreportedSan Francisco

How we know: Y Combinator's founder network · Not right? Tell us

Boron, LLCreportedLubbock

How we know: Y Combinator's founder network · Not right? Tell us

El Cap EquityreportedSalt Lake City

How we know: Y Combinator's founder network · Not right? Tell us

James Beshara FundreportedVenice

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Nimble Venturesreported

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Palm Drive CapitalreportedNew York · $500K – $5M

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The Gramercy Fundreported

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Venture Investment AssociatesreportedPeapack

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Related companies · 10

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AlexAlex is a recruitment automation platform that conducts candidate screening, interviews, and scoring using standardized questions and objective criteria. It engages applicants 24/7 to reduce hiring time and improve candidate experience for enterprise employers.
LoopLoop provides a unified platform for managing returns, exchanges, tracking, and order workflows for e-commerce brands. The system helps reduce return rates and increase customer retention through connected post-purchase experiences.
Peoplebox.aiPeoplebox is an OKR, talent management, and people analytics platform that uses generative AI to help companies align strategy and retain employees. It integrates with work tools and provides strategy execution and people operations capabilities.
Loop EarplugsLoop makes reusable earplugs designed for hearing protection, sleep, focus, and social settings, sold directly to consumers. Its product line covers noise reduction for concerts, sleep, and everyday use, positioned in the consumer wellness category.
GemGem is an AI recruiting platform that helps talent acquisition teams find candidates and hire faster. It serves recruiting teams at startups and enterprises.
CandidatelyCandidately is a software platform providing AI-powered tools and infrastructure for staffing agencies, including an AI resume builder, candidate search, talent marketplace, and client portal. The company serves staffing firms and recruiters seeking to modernize workflows beyond traditional email and spreadsheet-based processes.
DoorloopDoorLoop is a cloud-based property management platform that combines rent collection, tenant screening, e-leases, maintenance, and accounting in one system, with AI automation across leasing, maintenance, and communications. It serves landlords, property managers, and real estate investors managing portfolios of any size.
Dealls – Jobs & MentoringDealls is an online employment platform and ATS that connects job seekers with vacancies and offers one-on-one mentoring services in Indonesia. The platform serves job hunters and employers by providing job matching, talent curation, application tracking, and HR management tools alongside free career mentoring.
OpenLoopOpenLoop provides telehealth platform and services that deliver virtual care to patients in their homes. The company supports healthcare clients and clinicians seeking to expand access to care delivery.

Companies working in the same space as Loop Support.

Legal entities · 1

corporate structure
Panel Ninja, Inc.

In the news

🛫 Loop — flight simulator (for customer support 🧑‍💻)ycombinator.com · Jul 2022

Frequently asked questions

What does Loop Support do?
Loop Support provides pre-employment assessments for entry-level customer support roles that mimic the actual work candidates would perform on the job.
Who founded Loop Support?
Loop Support was founded by Dean Yim, Paul Gut in 2016.
Who are Loop Support's investors?
Loop Support's investors include Y Combinator, Agrolimen Ventures, Bitwise Asset Management, Boron, LLC, El Cap Equity, James Beshara Fund, Nimble Ventures, Palm Drive Capital and 2 more.
Where is Loop Support headquartered?
Loop Support is headquartered in San Francisco, US.