SilkChart

SilkChart is a San Francisco-based software company that analyzes recorded sales calls for B2B SaaS teams. The platform records and transcribes meetings from Zoom, Google Meet and Microsoft Teams (with or without a meeting bot), then scores each conversation against a chosen sales playbook — templates include MEDDIC, Challenger, SPIN and SPICED — or against a playbook the customer builds itself. Managers receive tracking of playbook adoption per rep and across calls, personalized scorecards, automatic keyword analysis, customizable call summaries, and alerts for churn risk, forecast risk, sentiment and competitor mentions, so that the calls and reps needing attention are surfaced automatically.

For individual sellers, the product supplies per-call AI coaching feedback, including "what you could have said" rephrasing suggestions and objection-handling comparisons against preferred answers, delivered immediately after a call rather than at a scheduled 1:1. It also drafts follow-up emails and writes call notes and playbook responses back into the CRM. Calls are processed automatically without manual input, and insights are delivered to email, Slack or the CRM; calendar integrations with Google and Outlook handle auto-recording. The company positions the product as deal-health monitoring based on leading indicators drawn from call analysis, and describes itself as built specifically for B2B SaaS sales teams rather than as a general-purpose AI note taker.

Founding story

Founder Andreea Francis developed the underlying idea while head of product growth at Instacart, where combining marketing data with product-performance data enabled personalized ads targeted at repeat customers; she credits the resulting tool with a 30% quarter-over-quarter revenue increase at Instacart. She teamed up with Matthew Rajcok, previously founder of the Y Combinator-backed data startup Mystro, who became chief technology officer, and the pair applied to Y Combinator in 2022. Francis was formerly a product manager at X (Twitter) and is a Harvard College and Harvard Business School alum.

Business model

Self-serve and sales-assisted SaaS subscription. A Starter tier is free and includes unlimited call recording, viewers, storage, transcription and AI summaries, with playbook adoption analysis, AI coach feedback and call uploads capped at 10 calls per month. A Pro tier at $19 per user per month billed annually removes those caps and adds AI-generated follow-up emails, advanced team collaboration and a sales leader account with team-level performance insights. An Enterprise tier is priced on request and adds CRM integration, custom playbooks, centralized access and security controls, advanced per-team admin capabilities and a dedicated account manager. Only users who record or upload calls are billed; viewers are free, and plans can be cancelled or changed at any time.

Recurring per-seat subscription revenue from paid Pro and Enterprise plans, with a free tier used as the entry point; the company reports growing revenue 10x during its Y Combinator batch.

Traction

Reported 10x revenue growth during the Y Combinator accelerator and $5.2 million raised to date as of December 2022. Y Combinator lists a team size of 8 and active status, and the company states it has worked with customers ranging from seed-stage to enterprise. It was hiring a Founding Recruiting Lead in San Francisco/remote US at $150,000-$250,000.

Latest developments

SilkChart launched a Free Forever plan giving B2B sales teams unlimited call recordings and core features at no cost, and published a Y Combinator launch post for its AI-powered sales assistant positioning it as a lower-cost, sales-specific alternative to Gong and to general AI note takers. The pricing page adds AI-generated follow-up emails, a sales leader role with team-level performance insights, and enterprise CRM integration and admin controls.