Help Scout
Techstars '11Cambridge, US · Founded 2011 · 292 employees on LinkedIn · 5 known investors
Help Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
Founders & leadership
Help Scout was founded in 2011 by Nick Francis, Denny Swindle, and Jared McDaniel.
NF
Nick FrancisCo-Founder and Chairman of the Board
DS
Denny SwindleDistinguished Architect & Co-Founder
JM
Jared McDanielVP of Product Design and Co-Founder
Investors · 5
Competitors · 6
by search overlap
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Hiver3275 shared keywordsHiver is an AI-native customer service platform that unifies email, chat, Slack, voice, social, and WhatsApp into one workspace, with AI Agents that triage tickets, draft replies, and run multi-step resolutions across connected tools like Salesforce, Shopify, Jira, and NetSuite. It serves support teams handling complex, high-volume requests and offers both an omnichannel product and a Gmail-based helpdesk.
Sprinklr2096 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Tidio1909 shared keywordsTidio is a customer service platform combining a help desk with Lyro, an AI agent that automates support conversations and can be trained on verified data sources. It targets small and medium businesses looking to scale customer support while keeping responses reliable and on-brand.
RingCentral1740 shared keywordsRingCentral provides cloud-based unified communications and AI-powered contact center solutions for businesses, serving over 600,000 customers worldwide. The platform integrates voice, video, messaging, and conversation intelligence to enable secure, efficient enterprise communications.
Keeping1464 shared keywordsKeeping is a help desk tool that runs inside Gmail and Google Workspace, letting teams route, assign, track, and resolve customer support emails through shared inboxes without leaving their inbox. It offers features such as email assignment, internal notes, reply templates, tags, and analytics, aimed at business support teams.
Companies competing with Help Scout for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Help Scout do?
- Help Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
- Who founded Help Scout?
- Help Scout was founded by Nick Francis, Denny Swindle, Jared McDaniel in 2011.
- Who are Help Scout's investors?
- Help Scout's investors include Converge, Foundry, Techstars, Zelkova Ventures, Lead Edge Capital.
- Where is Help Scout headquartered?
- Help Scout is headquartered in Cambridge, US.