Fundraising Fox

Lucy Norris

Investor

Venture Partner at TCV

Boston, Massachusetts

Writes $100K – $5M checks · typically $1.5M

About

Lucy Norris has held roles spanning product management, R&D, business operations, services delivery, and customer support at software companies serving the broadcast, media, contact center, and enterprise content management sectors. With experience across organizations ranging from $50 million to $1.5 billion in revenue, she has worked in global capacities for over 25 years, focusing on recurring revenue models, employee retention, and customer loyalty metrics.

Experience

  1. SynamediaEVP and GM, Broadcast Technologies and Customer Success2021 — 2025
  2. TCVVenture Partner2021Boston, Massachusetts, United States
  3. GenesysExecutive Vice President, Chief Customer Success Officer2012 — 2021Greater Boston Area
  4. GenesysSenior Vice President, Genesys Care2012 — 2015San Francisco Bay Area
  5. Global 360, Inc. Acquired by OpenText in July 2011Senior Vice President, Global Customer Care - Business Process Solutions2000 — 2012
  6. Eastman Software, Inc.Director / VP1997 — 2000Greater Boston Area

Skills & more

Team Motivation1Management81Strategy99Team Leadership10Leadership40EBITDA Growth1Customer Experience5Revenue Management1Call Center19IT Strategy50Business Process Management57Customer Service25
+12 moreEnterprise Content ManagementSales ManagementProfessional ServicesProduct ManagementAgile MethodologiesBusiness Process DesignCRMCloud ComputingCross-functional Team LeadershipDemand GenerationDocument ImagingDocument Management

From Lucy's professional profile.

Colleagues at TCV

Aaron Ford
Partner, Data Intelligence Group at TCV
Alex Flor
Associate at TCV
Alexander Wortmann
Partner at TCV
Allison Xu
Investor at TCV
Amol Helekar
General Partner at TCV
Amy Bohutinsky
Operating Partner at TCV
Andrea Cambria
Principal, Head of Valuation at TCV
Anita Pramoda
Executive Advisor at TCV

Frequently asked questions

Who is Lucy Norris?
Lucy Norris has held roles spanning product management, R&D, business operations, services delivery, and customer support at software companies serving the broadcast, media, contact center, and enterprise content management sectors. With experience across organizations ranging from $50 million to $1.5 billion in revenue, she has worked in global capacities for over 25 years, focusing on recurring revenue models, employee retention, and customer loyalty metrics.
Where does Lucy Norris work?
Lucy Norris is Venture Partner at TCV.
What check size does Lucy Norris write?
Lucy Norris typically writes checks of $100K – $5M.

Shared employers

Also worked at Synamedia1

Litan CherikoverAssociate at Grove Ventures

Also worked at TCV93

Stephane KurganInvestor at Index VenturesRasmus AreskougInvestor at DN CapitalEric LiawInvestor at IVP (Institutional Venture Partners)Nari AnsariGeneral Partner at TCVMuz AshrafGeneral Partner at TCVSarah BallChief Compliance Officer at TCV

+ 87 more

Also worked at Genesys11

Adrian MallingerOperations & Administration at Ballistic VenturesDavid DillPartner Champion to Harvest Thermal & Zeal Capital Partners at Silicon ValleyZach WaterfieldInvestor at Ripple VenturesLarry ShurtzChief Sales Officer, Genesys at Smith Point CapitalNeeraj GuptaPartner at Cervin VenturesArthur JohnsonAdvisor at AUTHENTIC VENTURES

+ 5 more

Also worked at Global 360, Inc. Acquired by OpenText in July 201117

Steph TryphonasCo-founder of Collaborative RoboticsDale ChangOperating Partner at Scale Venture PartnersDan FougereInvestor at Index VenturesKevin CochraneCMO, Vultr at Mu VenturesBill ButlerInvestor at Sand Hill AngelsRichard BlackManaging Partner and Co-Founder at First Ascent Ventures

+ 11 more