Omada Health

Omada Health operates virtual care programs that combine human coaching, connected health devices and structured curricula to support people managing chronic cardiometabolic and musculoskeletal conditions. Members are typically enrolled through an employer or health plan, and access the programs through the Omada mobile app and a member web portal.

The company's offerings are organized into condition-specific programs: Omada for Diabetes, Omada for Hypertension, Omada for Prevention & Weight Health, and Omada for Joint & Muscle Health. Each program pairs a member with a care team, which may include a health coach, a clinical specialist, Certified Diabetes Care and Education Specialists (for the diabetes and hypertension programs), or a licensed physical therapist for the musculoskeletal program. Members receive a welcome kit with connected devices appropriate to their program, such as a smart scale, blood pressure monitor or glucose meter, plus supplies such as continuous glucose monitor sensors, test strips and lancets for diabetes participants, or an exercise kit for the joint and muscle program. Program elements include a personalized care plan, weekly interactive lessons, progress tracking, peer community support, and integration of member data with their primary care provider.

Business model

Omada contracts with employers and health plans, which cover the programs for their members or employees. The prevention, diabetes and hypertension programs are offered at no cost to covered members, while the Joint & Muscle Health program is subject to plan deductibles, copays and co-insurance. Connected devices in the welcome kit are provided at no cost to the member and are theirs to keep.

Traction

The company states that more than 1,900 organizations have enrolled, that over 25 million messages have been exchanged between care teams and members, that customer satisfaction for its cardiometabolic programs exceeds 90%, and that more than $1,000 is saved per member in the first year.