Callminer
Waltham, US · Founded 2002 · Delaware corporation · 338 employees on LinkedIn · 7 known investors
CallMiner provides an AI-powered conversation intelligence and customer experience automation platform that captures and analyzes omnichannel customer interactions such as calls, emails, texts, and surveys. It serves enterprises across sectors including technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel to improve CX, agent performance, and workflow automation.
Also known as CallMiner
Founders & leadership
Callminer was founded in 2002 by Jeffrey Gallino, Terence M. Leahy, and Jeff Gallino.
Board
Investors · 7
Reported raises · per SEC filings
Form D private placements$59.8M disclosed across 6 rounds · 2015–2025
▶$7.5MraisedJun 2025 · 5 investors · Other TechnologyRule 506(b)
- Jonathan RangerExecutive Officer
- Robert LaneExecutive Officer
- Larry BerranDirector
- Steven ChambersDirector
- Bruce McMahonExecutive Officer
- Jay RosenbergerDirector
- Eric WilliamsonExecutive Officer
- Jason KreuzigerDirector
- Mitch MummaDirector
- Jeffrey GallinoExecutive Officer, Director
- Bob DavoliDirector
- Mike DiPianoDirector
- Benedetto MieleExecutive Officer
- Roderick MacQueenExecutive Officer
- Grant WentworthDirector
- Rachel SimoneExecutive Officer
- Offering amount
- $7.5M
- Amount sold
- $7.5M
- First sale
- May 2025
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
▶$10MraisedDec 2023 · 11 investors · Other TechnologyRule 506(b)
- John GlushikDirector
- Larry BerranDirector
- Jason KreuzigerDirector
- Robert LaneExecutive Officer
- Jeffrey GallinoExecutive Officer, Director
- Robert DavoliDirector
- Steven ChambersDirector
- Jay RosenbergerDirector
- Grant WentworthDirector
- Michael DiPianoDirector
- Offering amount
- $11.1M
- Amount sold
- $10M
- First sale
- Nov 2023
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
▶$20MraisedJun 2022 · 2 investors · Other TechnologyRule 506(b)
- Brian KimDirector
- Jeffrey A. GallinoExecutive Officer, Director
- Grant WentworthDirector
- Holger StaudeDirector
- Steven ChambersDirector
- Jay RosenbergerDirector
- John GlushikDirector
- Robert LaneExecutive Officer
- Paul BernardExecutive Officer, Director
- Robert DavoliDirector
- Offering amount
- $20M
- Amount sold
- $20M
- First sale
- May 2022
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
▶$3MraisedJun 2018 · 7 investors · Other TechnologyRule 506(b)
- John GlushikDirector
- Brian KimDirector
- Steven ChambersDirector
- Robert LaneExecutive Officer
- Jay RosenbergerDirector
- Paul BernardExecutive Officer, Director
- Robert DavoliDirector
- Jeffrey A. GallinoExecutive Officer, Director
- Offering amount
- $3M
- Amount sold
- $3M
- First sale
- Jun 2018
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
▶$3MraisedDec 2016 · 8 investors · Other TechnologyRule 506(b)
- Terence M. LeahyExecutive Officer, Director
- Jay RosenbergerDirector
- Paul BernardExecutive Officer
- Brian KimDirector
- Jeffrey A. GallinoExecutive Officer, Director
- Robert DavoliDirector
- John GlushikDirector
- Steven ChambersDirector
- Offering amount
- $4.2M
- Amount sold
- $3M
- First sale
- Dec 2016
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
▶$16.3MraisedJan 2016 · 10 investors · Other TechnologyRule 506(b)
- Jeffrey A. GallinoExecutive Officer, Director
- Greg BatyDirector
- Terence M. LeahyExecutive Officer, Director
- Paul BernardExecutive Officer
- Steven ChambersDirector
- Glenn T. RiegerDirector
- Robert DavoliDirector
- John GlushikDirector
- Offering amount
- $16.3M
- Amount sold
- $16.3M
- First sale
- Jul 2015
- Incorporated
- Corporation, Delaware
- Federal exemptions
- 06b
Source: SEC EDGAR Form D. Amounts as filed; amended filings shown once at their latest values.
Company profile
researched Aug 2026CallMiner provides a conversation intelligence and customer experience (CX) automation platform built around four stages: capturing customer touchpoints across channels including calls, emails, texts and surveys; analyzing those interactions with AI to produce intelligence and insights; augmenting human agents through coaching, task automation and real-time guidance; and automating interactions and outreach with voice and chat AI agents.
The product family includes Eureka, Analyze, Coach, RealTime, Outreach, OmniAgent, Redact, Record and Screen Record, alongside integrations and an "Advanced AI" layer. The company also offers customer success and professional services, a learning center, blog and community resources. CallMiner positions its platform as capturing and analyzing 100% of omnichannel customer interactions to help organizations improve CX, agent performance, process optimization and workflow automation, with stated outcomes of higher customer satisfaction, lower operational costs and faster data-driven decisions.
Business model
CallMiner sells software to enterprise organizations, complemented by professional services and customer success offerings; prospective buyers engage through demo requests and direct contact with the sales team.
Traction
Published customer references include an AAA Auto deployment of OmniAgent reporting improved operational and CX metrics, a top American wireless company using AI insights on calls, and a case study citing customers served 78% faster with OmniAgent on Azure OpenAI.
▸Full profile — market position, technology, go-to-market, geography
Market position
CallMiner describes itself as a global leader in AI-powered conversation intelligence and CX automation. It is featured in third-party analyst evaluations, including The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025, and SPARK Matrix: Conversational Intelligence, 2026.
Technology
The platform combines advanced AI, analytics and real-time conversation intelligence to ingest and analyze omnichannel interactions. It includes real-time agent guidance (RealTime), redaction (Redact), call and screen recording, and voice and chat AI agents (OmniAgent). One published customer story describes OmniAgent call handling implemented with Azure OpenAI.
Go-to-market
Direct enterprise sales supported by demo requests, a self-serve OmniAgent demo, a partner program, published customer stories, whitepapers and product collateral, plus events and a learning center for demand generation.
Enterprises and contact center organizations in technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality; solutions are packaged by industry, use case and role.
Geography
Headquartered in Waltham, United States, with a stated global focus on serving large brands.
Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Competitors · 10
by search overlap
Companies competing with Callminer for the same Google search keywords, organic and paid, via search-intersection analysis.
Timeline · 2
launches, deals, and filingsCallMiner publishes the SPARK Matrix analyst report on conversational intelligence for 2026.
CallMiner publishes the Forrester Wave report on conversation intelligence solutions for contact centers for Q2 2025.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
Legal entities · 1
corporate structure▸Research sources · 1
primary sources listed
- Callminercallminer.com · web
1 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Callminer do?
- CallMiner offers an AI conversation intelligence and CX automation platform that captures and analyzes omnichannel customer interactions.
- Who founded Callminer?
- Callminer was founded by Jeffrey Gallino, Terence M. Leahy, Jeff Gallino in 2002.
- Who are Callminer's investors?
- Callminer's investors include Goldman Sachs, Hamilton Lane, In-Q-Tel, Sigma Prime Ventures, Llc, Escalate Capital Partners, Gutbrain Ventures, Springcoast Capital Partners.
- How much funding has Callminer raised?
- Callminer has disclosed $59.8M raised across 6 rounds.
- Where is Callminer headquartered?
- Callminer is headquartered in Waltham, US.