About
Executive leader in guest experience and hospitality.
Experience
- OneImagingBoard/Strategic Advisorcurrent2023 — presentUnited States
- XRC VenturesAdvisorcurrent2023 — present
- Service Is Bak, LLCFounder and Leadercurrent2023 — presentOrlando, Florida, United States
- CeresaMentor2023 — 2026
- True SearchPartner Travel Leisure Hospitality2023 — 2024Frederick, MD
- JetBlueHead of Customer Care and Programs2021 — 2022
- JetBlueVice President Inflight Experience2019 — 2021New York City Metropolitan Area
- Vantage Airport GroupChief Commercial Officer - LaGuardia2016 — 2018New York City Metropolitan Area
- WestJetSenior Vice President - Guest Experience2015 — 2016Calgary, AB
- WestJetVice President Guest Services2012 — 2015Calgary, Alberta
- Rocky MountaineerExecutive Vice President2010 — 2012
- Sage Hospitality Resources/CoCo Key Water ResortsSenior Vice President2009 — 2010
- The Walt Disney CompanySenior Vice President2006 — 2009North America
- The Walt Disney CompanyVice President Alliances2005 — 2006
- The Walt Disney CompanyVice President Downtown Disney2002 — 2005
- The Walt Disney CompanyResort Hotel Operations1997 — 2002
- The Walt Disney CompanyGeneral Manager - Epcot1995 — 1997
Skills & more
Leadership65Management48Strategic Planning47Team Leadership31Strategy21Public Speaking2Problem Solving3Strategic Thinking2Negotiation6Resorts5Customer Satisfaction5Operations Management3
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MarketingCustomer ServiceFinanceHotel ManagementTeam BuildingTime ManagementContract NegotiationFood & BeverageSalesHospitality IndustryCross-functional Team LeadershipBusiness StrategyFrom Ed's professional profile.
Colleagues at XRC
Al Sambar
Senior Advisor and Venture Partner at XRC
Amanda Bell
VP of Public Relations at XRC
Andrew Ross
Senior Advisor and Venture Partner at XRC
Ayla Jeiroudi
Investment Associate at XRC Labs
Courtney Kucharczyk
Chief of Staff at XRC
Dan Bulteel
Marketing executive for companies such as WPP, adidas, TikTok/ByteDance, & Build A Rocket Boy at XRC
Daphne Carmeli
Founder, Entrepreneur, CEO, Angel Investor, Philanthropist, Advisor and Board Member at XRC
Diana Melencio
General Partner, Brand Capital Fund at XRC
Frequently asked questions
- Who is Ed Baklor?
- Executive leader in guest experience and hospitality.
- Where does Ed Baklor work?
- Ed Baklor is Advisor at XRC.
- Where did Ed Baklor go to school?
- Ed Baklor studied at American University - Kogod School of Business (BSBA, Finance); Cornell University (GMP, Hotel General Manager program); American University.
Same school
Also attended American University - Kogod School of Business12
Vincent RoseInvestment Manager at Burda Principal InvestmentsFrancisco MartorellAdvisor at Rocana VenturesMelissa BradleyInvestor at Reign VenturesRon HeinzFounder and General Partner at Oquirrh VenturesMiguel ArmazaFounding Partner at Gilgamesh VenturesMichael LipsonInvestor at Hamilton Ventures
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Also attended Cornell University748
Doug LeonePartner at Sequoia Capital; former Global Managing PartnerJenny LeeSenior Managing Partner at Granite AsiaNeeraj AgrawalGeneral Partner at Battery VenturesJohn ZimmerCo-founder of LyftMichelle FernandesInvestor at Index VenturesMicah RosenbloomGeneral Partner at Founder Collective
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Also attended American University79
Vincent DialloInvestor at DaphniAmanda ThickpennyEvents Manager at NorthzoneCarleigh MorbaInvestor at Index VenturesMark KraynakInvestor at Aspect VenturesAndrew ForysiakOwner, AJF and Associates at Riphean InvestmentsAlyssa DadolyCFO & Partner at Silverton Partners
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Shared employers
Also worked at Ceresa2
Also worked at True Search20
Kelsey BeausoleilBusiness Development Network at Redpoint VenturesChase RifkinVP, Talent at CAVU Consumer PartnersJulia de PetraTalent at AudaciousRyan HouderAdvisor at Rocana VenturesMaeve JudayAssociate at YL VenturesGinny CurleyTalent Operations Manager at SignalFire
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Also worked at JetBlue12
Jennifer CruscaPrincipal of Operations & Partnerships at SKY VCStephen SnyderManaging Director, Head of Operations & Partnerships at JetBlue VenturesMorton LinInvestor at NEW VISTA CAPITALHolly NelsonHead of Finance at NEW VISTA CAPITALSunny SinghCybersecurity Advisory Board at Florida FundersMatt HershOperating Partner at Fika Ventures
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