Voiceflow Black
Founded 2019 · 91 employees on LinkedIn · 11 known investors
Voiceflow provides a platform for building AI agents that handle customer interactions, starting with customer support. The company serves businesses looking to deploy conversational AI across customer-facing channels.
Also known as Voiceflow
Founders & leadership
Voiceflow Black was founded in 2019 by Braden Ream, Andrew Lawrence, and Michael Hood.
Investors · 11
Company profile
researched Aug 2026Voiceflow sells a platform for designing, launching and iterating on AI agents aimed primarily at customer experience (CX) organizations. Its stated positioning is to let CX teams handle customer interactions end to end, with an emphasis on raising resolution rates, controlling operating costs and improving customer outcomes. The workflow the company describes has three phases: designing conversational workflows, deploying integrated agents that resolve support issues, and iterating on those agents over time without rebuilding them as usage scales.
The product combines visual flow building with developer-oriented capabilities. Customer and user testimonials on the company site reference interactive prototyping, NLU modelling, separate workspaces, collaborative bot design, API capabilities, a code editor and functions, and the ability to publish designs to a target platform. Users also describe handing off Voiceflow-designed workflows to engineering teams that then own and refactor them, indicating the platform is used both by non-technical conversation designers and by engineering organizations.
Earlier public coverage places Voiceflow's origins in code-free voice application design and development. In 2018-2019 it was described as a code-free voice app design and development tool used by developers building for platforms such as Alexa, and it absorbed users from competing tools that exited the market.
Business model
Voiceflow offers a software platform sold to businesses, with a self-serve entry point ("Sign up for free") alongside a sales-led motion built around booking demos, consistent with a freemium-to-enterprise software model. The sources do not disclose pricing, contract structures or revenue figures.
Not disclosed in the sources; the site indicates a free sign-up tier alongside demo-led enterprise sales but gives no pricing or monetization detail.
Traction
The company reports more than 10,000 live agents in production and 300k messages per minute of throughput. Case-study metrics include 82% user satisfaction (Turo, which built a multilingual AI support chatbot in two months), a 90-day/three-month build-and-launch cycle at StubHub International, 45% of conversations converting into leads at Sanlam Studios, and roughly 60% of customer support automated across 90 products in 12 weeks at Trilogy. One testimonial states 59% of 7,000 central support tickets were solved completely by AI. In 2019 the company was reported to have about 7,500 users of its voice app design tool.
Latest developments
Current site messaging centers on an "Agentic Context Engine" underpinning the platform, with published performance claims of 500 ms voice latency, 300,000 messages per minute and more than 10,000 live agents in production.
▸Full profile — market position, technology, go-to-market, geography, history, risks & controversies
Market position
Voiceflow positions itself as an enterprise conversational AI and voice AI platform for CX teams. In the earlier voice-app tooling market it was described in 2019 as a beneficiary of consolidation, gaining users as rivals Storyline/Invocable and PullString exited. Sources do not provide market share, revenue ranking or analyst positioning.
Site messaging emphasizes accessibility for non-technical teams combined with engineering-grade extensibility — visual flow design and prototyping usable by conversation designers, plus APIs, a code editor and functions so engineering teams can take ownership and refactor workflows. It also stresses forward compatibility, claiming agents can be improved and scaled without rebuilds.
Technology
The platform is described as being powered by Voiceflow's "Agentic Context Engine," which the company says converts complex conversations into enriched customer experiences. Capabilities cited across the site include visual workflow design, integrated prototyping, NLU modelling, separate workspaces, API integrations, a code editor and functions, multilingual support, publishing to external platforms, and agent iteration without rebuilds. Published operating figures include 500 ms voice latency and 300k messages per minute.
Go-to-market
The website presents a dual motion: free self-service sign-up and a "Book a demo" path for enterprise buyers. Marketing leans on named customer case studies (Turo, StubHub International, Sanlam Studios, Trilogy) with quantified outcomes, and on testimonials from conversation designers, UX leads and engineering and support executives, suggesting the company targets both practitioner-level adoption and executive buyers in support organizations.
Businesses deploying customer-facing conversational AI, particularly customer experience and customer support organizations. Named users span travel and marketplace platforms (Turo, StubHub International), financial services (Sanlam Studios) and multi-product software portfolios (Trilogy). Practitioner users include conversation designers, UX designers and engineering teams.
Geography
Not stated in the sources. Customer references include international organizations such as StubHub International and Sanlam Studios, and the platform is described as supporting multilingual deployments.
History
According to 2019 trade coverage, Voiceflow was created in 2018 as a code-free voice app design and development tool and grew quickly to roughly 7,500 users, aided in part by the shutdown of competing products: Storyline (discontinued in November 2018, which drove enough user migration that Voiceflow ended its restricted beta early and went generally available), PullString's voice app builder (shuttered after Apple acquired PullString in December 2018), and Invocable, Storyline's successor, which announced its shutdown in April 2019 and partnered with Voiceflow to transition its users. The company has since repositioned around enterprise AI agents for customer experience.
Risks & controversies
No controversies involving Voiceflow appear in the sources. Contextually, public commentary in one source discusses low-code agent/workflow builders more broadly losing traction as coding agents improve, citing shutdowns of other workflow-builder products; that commentary does not reference Voiceflow.
Compiled by commissioned research from 5 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Competitors · 10
by search overlap
Companies competing with Voiceflow Black for the same Google search keywords, organic and paid, via search-intersection analysis.
Timeline · 2
launches, deals, and filingsInvocable (formerly Storyline) announced it was shutting down its code-free voice app tool and partnered with Voiceflow to migrate its users; Invocable's tool was set to close July 1, 2019.
Following the discontinuation of Storyline in November 2018, so many users transitioned to Voiceflow that the company ended its restricted beta program early and made the product generally available.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 5
primary sources listed
- Voiceflow Blackvoiceflow.com · web
5 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Voiceflow Black do?
- Voiceflow is an AI agent platform used by customer experience teams to build, deploy and iterate on support agents.
- Who founded Voiceflow Black?
- Voiceflow Black was founded by Braden Ream, Andrew Lawrence, Michael Hood in 2019.
- Who are Voiceflow Black's investors?
- Voiceflow Black's investors include Abstract Ventures, Felicis Ventures, Good News Ventures, Jetstream, MaC Venture Capital, OpenView Venture Partners, Operator Collective, Ripple Ventures and 3 more.