Botpress
Founded 2017 · 95 employees on LinkedIn · 6 known investors
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Botpress is an AI agent platform that runs on its own engine, converting plain-language instructions into TypeScript code executed directly instead of relying on tool-calling. It targets teams building AI agents for customer service and other multi-step tasks, and includes a feedback layer for improving agent accuracy over time.
Also known as Botpress, Inc.
Founders & leadership
Botpress was founded in 2017 by Sylvain Perron.
Investors · 6
Funding
SEC filings, press & company announcements$25M disclosed across 1 of 3 rounds · 2025
- Undisclosed amountSeries BAug 2025 · 2 sources
FRAMEWORK Venture Partners (lead), Decibel Partners, Deloitte Ventures, HubSpot Ventures, Inovia Capital
Source ↗ - Undisclosed amountSeries BJul 2025Source ↗
- $25MSeries BJun 2025 · 3 sourcesSource ↗
- Undisclosed amountSeries AApr 2021
Decibel, Inovia Capital
Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026Botpress provides a platform for building, deploying and managing AI agents powered by large language models, positioned as an infrastructure layer covering execution environments, orchestration, memory management and no-code developer tooling. Its commercial focus is customer support: Botpress agents are designed to resolve tickets end-to-end, taking actions such as issuing refunds, updating accounts and billing details, correcting orders, running multi-step workflows across systems, and initiating proactive outreach ahead of limits, renewals or plan changes.
The product can run on top of an existing helpdesk or as a standalone system. Botpress Desk is a full ticket management system, while connections to incumbent helpdesks are made via OAuth without ticket migration. When an AI agent reaches its limits, escalation rules and fallback logic hand the ticket to a human with conversation history, account details and prior troubleshooting steps attached; resolutions are captured so similar future tickets are handled automatically. Platform components listed by the company include an Agent Studio, an Autonomous Engine, knowledge bases, tables, integrations, channels and LLM connectors, plus a Hub for integrations.
An enterprise tier adds reporting and governance features — a KPI dashboard covering volume, auto-resolution rate, CSAT, escalation rate and time to resolution; CSAT analytics; escalation and topic performance views; and version history with comparison, audit and rollback. Security and compliance claims include SOC 2 certification, GDPR compliance, penetration testing by KPMG, a private LLM gateway that strips PII before requests reach model providers, zero data retention on the provider side, audit and conversation logs, prompt sandboxing, and an MCP server exposing helpdesk operations as tools for clients such as Claude Code, Claude Desktop and Cursor. Infrastructure runs on AWS with automatic scaling.
Founding story
Founded in 2017 in Quebec, Canada. The company began as an open-source chatbot tool and later pivoted toward infrastructure for LLM-powered AI agents, launching its cloud platform in 2023. Founder and CEO Sylvain Perron has said the company built the missing infrastructure layer needed to run agents safely in production rather than as prototypes.
Business model
Botpress sells software for building and operating AI agents, with a self-serve free entry point and sales-led enterprise deployments. The company markets a no-per-seat-cost model in which AI usage is included rather than billed separately, and enterprise agreements are scoped to the deployment and conversation volume rather than headcount, with SLAs, custom integration support, quota management and AI spend included in the base plan.
Pricing is based on conversation volume rather than the number of seats or human agents; the company's site contrasts an illustrative $9,000/year Botpress cost for 4 seats and 1,200 conversations per month against $34,500/year for Zendesk and $25,500/year for Intercom. Enterprise contracts are negotiated per deployment.
Traction
The company reports 750,000 AI agents built and about ten years of AI infrastructure work. Its open-source GitHub repository has roughly 14,900 stars and 2,300 forks. At the time of the June 2025 Series B, Botpress said revenue had grown significantly over multiple consecutive quarters since its cloud platform launched in 2023, with thousands of customers running live agents. Published customer outcomes include a 75% resolution rate at Hostifai, a 9x increase in visitor engagement at Waiver Group, a 30% call reduction at Extendly, and an 80% AI resolution rate for Extendly scaling across 1,000+ agencies and up to 400,000 end users.
Latest developments
Following the June 2025 Series B, Botpress has centered its offering on AI-native customer support, including Botpress Desk as a standalone ticket management system, an enterprise tier with KPI and CSAT reporting, version history and rollback, and an MCP server exposing helpdesk operations to tools such as Claude Code, Claude Desktop and Cursor. Announced uses of the new capital include a European office and data center and new voice capabilities.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
Botpress positions itself as an AI agent company that subsequently built a helpdesk, contrasting itself with support tools it says fail on complex tickets, and benchmarks its pricing directly against Zendesk and Intercom. Coverage of its Series B describes it as an infrastructure provider for agentic AI serving thousands of customers running production agents.
Stated differentiators are handling complex, non-scripted tickets with agents that take actions in external systems rather than deflecting to humans; deployment either on top of an existing helpdesk or as a standalone ticketing system without migration; pricing that excludes per-seat fees and bundles AI usage; explicit escalation and fallback logic with full context handoff; learning from human agent corrections; and enterprise security controls including a PII-stripping LLM gateway and zero data retention.
Technology
The platform combines LLM-based agents with orchestration, memory and execution infrastructure. Features include knowledge bases, tables, an autonomous engine, multi-channel delivery, and integrations built with a public CLI, SDK and API client. Enterprise controls include a private LLM gateway that anonymizes data before it reaches model providers, zero data retention, sandboxing of user input away from system prompts, blocking of out-of-scope topics, full audit and conversation logs, and an MCP server exposing helpdesk operations as tools. Deployments run on AWS with automatic scaling. Agents learn from human handoffs and corrections, which the company says feeds back into subsequent performance.
Go-to-market
Product-led entry through a free trial requiring no credit card and self-serve agent creation in natural language without developer resources, combined with demo requests and a direct enterprise sales motion. Enterprise customers receive a named customer success manager. The company also maintains a developer and community channel — an MIT-licensed open-source GitHub repository for integrations, devtools and example bots, a public integrations Hub open to community contributions, Discord community, documentation, an expert-for-hire directory, and a partners and affiliates program.
Support and customer service teams, ranging from smaller businesses to enterprise organizations with compliance and integration requirements. Reported customer industries include customer support, fintech, IT services, consumer technology and logistics. Named or referenced customers include Hostifai, Waiver Group, Extendly and Super Dispatch; Hanakano Consulting is cited as an implementation partner.
Geography
Headquartered in Montreal, Quebec, Canada, serving businesses internationally. As part of the 2025 Series B the company said it planned to establish a European office and data center.
History
Founded in 2017, Botpress first offered an open-source chatbot framework — an on-premise v12 product is still referenced alongside the current open-source repository of integrations and developer tools. It launched its cloud platform in 2023 and reported growth in customers and production deployments thereafter. In June 2025 it raised a $25 million Series B led by FRAMEWORK Venture Partners, adding Jim Texier to the board, and outlined plans for platform development, global customer support, engineering and go-to-market hiring, a European office and data center, and voice capabilities. Its current positioning centers on an AI-native customer support platform and the Botpress Desk helpdesk.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Timeline · 4
launches, deals, and filingsBotpress announced a $25 million USD Series B led by FRAMEWORK Venture Partners with participation from Inovia Capital, Deloitte Ventures, HubSpot Ventures, Decibel and existing investors. Proceeds are earmarked for platform development, expanded global customer support, and scaling engineering and go-to-market teams from its Quebec headquarters.
$25M source ↗
The company stated it would use Series B proceeds in part to establish a European office and data center and to introduce new voice capabilities.
As part of the Series B, Jim Texier, Partner and CTO at Framework Venture Partners, joined the Botpress board as a director.
Botpress launched its cloud platform in 2023, after which it reported growth in customer adoption and production deployments.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
In the news
▸Research sources · 8
primary sources listed
- Botpressbotpress.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Botpress do?
- Botpress is a Quebec-based platform for building and deploying AI agents, including an AI-native customer support helpdesk.
- Who founded Botpress?
- Botpress was founded by Sylvain Perron in 2017.
- Who are Botpress's investors?
- Botpress's investors include Creative Destruction Lab (CDL), Decibel Partners, HubSpot Ventures, Inovia Capital, BoxOne Ventures, Hike Ventures.
- How much funding has Botpress raised?
- Botpress has disclosed $25M raised across 1 of its 3 known rounds.