Hyro

Hyro operates what it calls a Responsible AI Agent Platform for healthcare, deploying voice and chat AI agents that automate patient-facing communications across call centers, websites, mobile apps, SMS and messaging channels. The platform's stated skills include physician search, appointment scheduling and management, prescription (Rx) management, FAQ resolution, IT help desk support, smart call routing, GPT-powered site search ("Spot"), and outbound/proactive communications via a product launched in 2025 called Proactive Px. Hyro reports that its agents resolve up to 85% of routine patient interactions such as registration, routing, scheduling and prescription management, with contextual escalation to live human agents when needed.

The company positions its offering as an "adaptive communications" platform: rather than requiring manually built intent-based conversational flows, Hyro ingests data from multiple sources, maps it into a knowledge graph, and layers natural language understanding on top, which it says enables self-learning from deployment onward and go-live in as little as three days. A Conversational Intelligence / Patient Intelligence Dashboard layer surfaces conversational metrics, call drivers, access gaps and operational performance across channels, benchmarked against peer health systems. Hyro emphasizes three pillars for patient-facing deployment — explainability of response logic, control over which data sources may be used in order to limit hallucinations, and regulatory compliance including HIPAA and PII/PHI redaction.

Hyro was founded in 2018 by Israel Krush (CEO) and Rom Cohen, who is identified as COO and Co-Founder on the company's leadership page and as CIO and Co-Founder in the company's 2025 funding release. Other named leaders include CTO Nitzan Bar, CMO Aaron Bours, and Chief of Staff & VP HR Maya Agmon. The company reports roughly 150 employees ("170 SuperHyros and counting" is also cited on its about page) across two offices, with staff from 15 countries.

Founding story

Hyro was founded in 2018 by Israel Krush and Rom Cohen. The company states its name derives from "hieroglyphics" and describes itself as a language company, with a mission to simplify interactions across digital channels.

Business model

Hyro sells an enterprise software platform to healthcare organizations, deploying AI voice and chat agents that integrate with customers' existing EMR, CRM, telephony and provider-directory systems. The company frames value in terms of automation rate, ROI, reduced operational costs and reduced call-center load, and describes a plug-and-play deployment requiring no IT build or manual workflow configuration, with expansion by adding further use cases and channels over time.

Sold as a business-to-business enterprise platform to health systems, health plans and clinic groups; specific pricing terms are not disclosed publicly.

Traction

Company materials report more than 45 health systems deployed, over 30 million patients engaging with its chat and voice agents in the United States, more than 1,000 AI agents in production, 50 million-plus (site) to 100 million-plus (about page) successful conversations, 120 million-plus minutes saved, and more than 1,100 legacy chatbots replaced. Customer-reported outcomes cited include $1,000,000 in automated workflow savings at Baptist Health, roughly 4,000 hours saved per month and 8.8x ROI at one system, 56% lower daily call abandonment and 58% shorter wait times, 90% chat resolution, and a 47% increase in appointments booked online. Total disclosed funding stands at $95 million following the October 2025 round.

Latest developments

In October 2025 Hyro announced $45 million in growth funding led by Healthier Capital, with Norwest, Define Ventures, existing investors, and new strategic investors Bon Secours Mercy Health and ServiceNow Ventures; the company said the round doubled its valuation and brought total funding to $95 million, and that proceeds would accelerate development of administrative, operational and clinical AI agents. It also launched Proactive Px for outbound and bi-directional patient communications, and was named No. 677 on the 2026 Inc. 5000 list of fastest-growing private U.S. companies. Recent company publications focus on agentic AI governance, benchmark reports on healthcare call center and voice agent performance, and a Care Intelligence offering that benchmarks operational signals against peer health systems.