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Kent Hillyer

Investor

VP Operations at 23andMe · Senior Associate at Amulet Capital Partners, LP

United States

Find your path to Kent

62 people in our graph share verified history with Kent — schools, employers, funds. One of them is your warm intro.

Sam BrinkleyunlockedKent: together at Amulet Capital Partners, LP (2025–2026)
×11Kent: together at Amulet Capital Partners, LP

About

Kent Hillyer is Vice President of Consumer Operations at 23andMe, where he oversees customer care, supply chain, strategic sourcing, and lab operations across a global organization of more than 300 people. During his 12-plus years at the company, he has led the deployment of generative AI and LLM platforms that handle over half of customer interactions and directed the post-acquisition integration of Lemonaid Telehealth. Earlier in his career at Ingenuity Systems, he built customer success frameworks and a fee-based training business and led the company's integration following its acquisition by QIAGEN.

Experience

  1. 23andMeVice President - Consumer Operations; Customer Care, Supply Chain, Strategic Sourcing and Lab Opscurrent2021 — presentSunnyvale, CA
  2. 23andMeVice President Operationscurrent2013 — present
  3. 23andMeVice President - Customer Care2013 — 2021Sunnyvale, California, United States
  4. Leal Health / Bridges of CompassionAdvisor2025Tel Aviv District, Israel
  5. QIAGENDirector - Global Customer Success and Training2012 — 2013Redwood City, CA
  6. QIAGENDirector of Customer Success2012 — 2013
  7. Ingenuity Systems IncDirector - Commercial Operations, Global Customer Success and Training2008 — 2011Redwood City, CA
  8. Ingenuity Systems IncSenior Manager Customer Support and Training2004 — 2007Redwood City, CA
  9. Ingenuity Systems IncStrategic Planning and Process Design2000 — 2003Redwood City, CA

Skills & more

Strategic Planning4Team Management2Leadership9Management11Team Leadership4SaaS15Salesforce.com13Customer ExperienceCustomer SuccessNet Promoter ScoreMedical TechnologyService Levels
+12 moreCustomer Experience TransformationDigital HealthCustomer Journey MappingVoice of the CustomerArtificial Intelligence (AI)AutomationOperations ManagementSales OperationsCross-functional Team LeadershipFinancial AnalysisCustomer SatisfactionCustomer Retention

From Kent's professional profile.

Colleagues at 23andMe

Adam Auton
VP, Human Genetics at 23andMe
Anne Wojcicki
Investor at 23andMe
Dr. Noura Abul-Husn
Chief Medical Officer at 23andMe
Frank Russo
Chief Security Officer at 23andMe
John McLeod
General Counsel & Chief Risk Officer at 23andMe
Joyce Tung
VP, Research at 23andMe
Kael Reicin
Chief Financial Officer at 23andMe
Kristen Quint
Chief of Staff at 23andMe

Frequently asked questions

Who is Kent Hillyer?
Kent Hillyer is Vice President of Consumer Operations at 23andMe, where he oversees customer care, supply chain, strategic sourcing, and lab operations across a global organization of more than 300 people. During his 12-plus years at the company, he has led the deployment of generative AI and LLM platforms that handle over half of customer interactions and directed the post-acquisition integration of Lemonaid Telehealth. Earlier in his career at Ingenuity Systems, he built customer success frameworks and a fee-based training business and led the company's integration following its acquisition by QIAGEN.
Where does Kent Hillyer work?
Kent Hillyer is VP Operations at 23andMe.
Where did Kent Hillyer go to school?
Kent Hillyer studied at University of Denver (Master of Business Administration, Economics); Colorado State University (Bachelor's Degree, Business Administration - Finance); Colorado State University (Bachelor of Business Administration, Finance).

Same school

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