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Jennifer Dearman

Chief Customer Officer at NoRedInk

Raleigh-Durham-Chapel Hill Area

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Ask Josh Elser to introduce you to Jennifer

You →Josh · together at NoRedInk (2023–2026) →Jennifer

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You →Jamie · together at NoRedInk →Jennifer

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You →Sam · 5 people · together at Red Hat →Jennifer

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About

Jennifer Dearman is Chief Customer Officer at NoRedInk. She began her career in management consulting at Deloitte before moving into customer success, where she has spent the past decade building and scaling post-sales organizations at companies including Red Hat, Kronos, Pendo, and Udacity. She developed a framework for aligning companies around customer outcomes, has served three times as a Chief Customer Officer, holds a board director role, and is an Ed.D. candidate.

Chief Customer Officer at NoRedInk

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In turn, Jennifer can intro founders to NoRedInk's investors below.

NoRedInk's investors · 16

500 GlobalPalo Alto · $150K checks · since 2012Fresco CapitalSingaporeGSV VenturesSan Francisco · $250K – $15M checksGV (Google Ventures)Mountain View · $250K – $50M checks · since 2013Hyde Park Venture PartnersChicago · $500K – $3M checksImagine K12Kapor CapitalOakland · $100K – $1M checks · since 2015Learn CapitalAustin · $100K – $20M checksNewSchools Venture FundOaklandReach CapitalSan Francisco · $100K – $12M checksRethink Capital PartnersNew York · $1M – $3M checksRethink EducationWhite PlainsSocial LeverageScottsdale · $1M – $2M checksSusquehanna Growth EquityNew York · since 2021True VenturesSan Francisco · $500K – $3M checks · since 2015XG VenturesMenlo Park

Co-founders at NoRedInk

JSJeff Scheur
Jeff ScheurFounder and CEO

Experience

  1. NoRedInkChief Customer Officercurrent2023 — present
  2. ConversifiMember of the Board of Advisorscurrent2026 — present
  3. UdacityChief Customer Officer and Global Operations2021 — 2023Mountain View, California
  4. Pendo.ioChief Customer Officer2019 — 2020Raleigh, North Carolina
  5. Kronos IncorporatedVice President, Global Customer Success2016 — 2019Boston, Massachusetts
  6. Red HatDirector, Customer Experience & Engagement, Americas2014 — 2016Raleigh-Durham, North Carolina Area
  7. StellicAdvisor2023
  8. SambaNova SystemsAdvisor2023
  9. Zemax, LLCBoard Member and Audit Committee Chair2019 — 2021
  10. Technology & Services Industry Association (TSIA)Customer Success Advisory Board Member2020 — 2021
  11. SASSenior Advisor, Customer Engagement and Support2014
  12. SASDirector, Professional Services2010 — 2014
  13. Collaborative ConsultingDirector2007 — 2010
  14. SASSenior Manager2005 — 2007
  15. The Dearman GroupPresident2001 — 2004
  16. Deloitte ConsultingSenior Manager1994 — 2001

Skills & more

Management ConsultingProject Management Office (PMO)Software Development Life Cycle (SDLC)SalesBusiness Process ManagementBusiness StrategyAcquisition IntegrationCustomer RetentionAccount ExpansionExecutive LeadershipKey Performance IndicatorsMonetization
+12 moreOrganizational DesignCustomer SuccessCustomer SupportBoard of DirectorsCustomer ExperienceLong-term Customer RelationshipsProfessional ServicesBusiness Process ImprovementOperational ExcellenceStrategyBuilding and Scaling Customer OrganizationsGrowth and Retention
  • Strategic Planning and Business Decision-Making — The University of North Carolina at Chapel Hill
  • Project Management Professional — Project Management Institute
  • Certified Public Accountant — North Carolina State Board of Certified Public Accountant (CPA) Examiners

From Jennifer's professional profile.

Frequently asked questions

Who is Jennifer Dearman?
Jennifer Dearman is Chief Customer Officer at NoRedInk. She began her career in management consulting at Deloitte before moving into customer success, where she has spent the past decade building and scaling post-sales organizations at companies including Red Hat, Kronos, Pendo, and Udacity. She developed a framework for aligning companies around customer outcomes, has served three times as a Chief Customer Officer, holds a board director role, and is an Ed.D. candidate.
Where does Jennifer Dearman work?
Jennifer Dearman is Chief Customer Officer at NoRedInk.
Where did Jennifer Dearman go to school?
Jennifer Dearman studied at The University of North Carolina at Chapel Hill (Ed.D. Candidate | K12 Educational Leadership); Carnegie Mellon University - Tepper School of Business (MBA, Information Technology and Strategy); North Carolina State University (Dual Degree, BA Accounting and BA Business Management).

Same school

Shared employers

Also worked at Conversifi1

Steven KrubinerFounder at Conversifi