Jason Bates
Investor2× unicorn founderCo-Founder at Monzo · Co-founder at Starling Bank
Greater London, England, United Kingdom
FoundedMonzo$5BStarling Bank$3.3B
Find your path to Jason
335 people in our graph share verified history with Jason — schools, employers, funds. One of them is your warm intro.
About
Jason Bates co-founded Monzo in 2015 and left early to co-found Starling Bank's rival 11:FS, the fintech consultancy and Foundry business he now runs as deputy CEO.
Invests in
Fintech
Beyond investing
- Founded
- Contemporary launch reporting identified Tom Blomfield, Jonas Templestein (then Huckestein), Jason Bates, Paul Rippon and Gary Dolman as the team behind Mondo, later Monzo.
- Education
- His profile records two years of MB ChB Part 1 study, a BSc in Biochemistry and a Wellcome Trust toxicology studentship before his 1998 Accenture start. It does not claim that he qualified as a physician.
- Awards
- TechCrunch's winners list names the five Monzo founders, including Bates. This was a group award rather than an individual ranking. His profile records the recognition and date. The original award page was not recovered, so this remains first-person-professional-profile evidence rather than an independently validated award archive.
- More
- The relevant UK officer is Jason Craig Bates, British, UK-resident and born in March 1972, with an active 11:FS directorship from incorporation. That identity matches his career profile and current company biographies. At Accenture he trained as a systems architect before moving toward complex ventures and alliances; later ventures repeatedly combined product prototyping with change leadership. Bates says each paid corporate workshop funded an equivalent workshop for unemployed young adults and that more than 1,000 young people received training during his tenure. These impact counts are first-person, not independently audited in the reviewed sources. His detailed account says he interviewed customers, defined the proposition, developed prototypes, recruited product staff, named the bank and wrote substantial parts of the business plan and regulatory application. These are attributable operating claims, not sole-author claims for the resulting bank. Anne Boden's memoir characterized the 2015 conflict involving Tom Blomfield, Gary Dolman and Bates as a failed coup; contemporary and later reporting also describes deep strategic and interpersonal conflict followed by a group departure. This dossier records the disagreement as competing accounts and does not adjudicate intent or assign misconduct. Bates says he led customer and product development, brand, social and community activity, built the product team, launched the alpha app and wrote and defended the value proposition at the FCA/PRA challenge session. 11:FS's current biography corroborates the remit at a high level. Monzo's official naming post credits him with noticing while on holiday that the community-suggested Monzo name had relatively clear trademark space and an available .com domain. The March 2016 Mondo campaign raised £1 million from 1,861 investors in 96 seconds, then a record. Bates cites the milestone in his profile, but the campaign was a team/company achievement and the round total was not his personal capital. TechCrunch reported that he left at the end of 2016 to build 11:FS. His own profile says he stepped back from day-to-day delivery. Later media described him as a minor shareholder, but no current holding, sale or proceeds were established. David Brear's first-year account names Brear, Bates, Simon Taylor, Meaghan Johnson and Ross Methven as the initial five co-founders, with Chris Skinner as NED. It says the company initially had no office, brand or podcast audience. Bates has hosted and co-hosted FinTech Insider since 11:FS's first year, interviewing operators and covering digital banking, payments, APIs, AI and business models. Early audience and later reach claims belong to 11:FS and are not treated as independently audited. His writing argues that putting old banking forms and transactions on a screen is digitization, while digital services should be proactive, intelligent and built around customer outcomes. Bates framed truly digital propositions as Real-time, Intelligent, Contextual, Human, Extended and Social. Later 11:FS material continues to use the framework. His 11:FS approach gives small multidisciplinary teams clear customer jobs, authority and scope to ship quickly rather than layering decision-making committees. Bates and 11:FS describe a stack spanning transaction rails, enabling capabilities, products, intelligent services and embedded finance. A 2023 interview used a four-layer retail-banking formulation, while later firm materials explicitly use five layers; the difference reflects version/scope rather than a settled factual conflict. Xinja announced in December 2020 that it would return deposits and its Australian banking licence after funding difficulties and an inability to launch lending. Bates's profile ends his board-adviser/investor role that month. Reuters and APRA describe a company-level commercial exit; no source reviewed attributes the causes or regulatory process personally to Bates. In a 2019 interview he said he had bought some Bitcoin, sold enough to cover his costs and retained the balance. No amount, current holding or investment thesis was established, so this is not modeled as a startup investment. The investor consortium completed its acquisition of Banque Havilland Monaco in August 2025 after CCAF and ACPR approval and relaunched it as Moncrief in October. Bates's stated focus is combining relationship management with digital interfaces and products. 11:FS's podcast calls Project Arnaud a wealth-management initiative from Bates, David Brear, Jamie Campbell and Max Koretskiy. Companies House's current 11:FS Holdings officer page does not list Bates as a director, so the dossier treats this as venture involvement through the group, not a separately verified founded company or board seat. His profile humorously mentions a wife in discussing the Europas wording. Registry records connect Jennifer Bates to Heart Shift, but no source reviewed explicitly establishes the nature or current status of that relationship, so the dossier does not name a spouse or infer children, residence or other family details.
From Jason's own website — common ground for a warm intro.
Co-Founder at Monzo
Intro paths
In turn, Jason can intro founders to Monzo's investors below.
Monzo's investors · 18
Co-founders at Monzo



Co-founder at Starling Bank
Intro paths
In turn, Jason can intro founders to Starling Bank's investors below.
Starling Bank's investors · 4
Co-founders at Starling Bank
Experience
- Moncrief Private BankNon Executive Director and Investorcurrent2025 — presentMonaco
- 11:FSCo-founder / Deputy CEOcurrent2016 — presentLondon, United Kingdom
- RabobankInnovation advisory board2019 — 2021Utrecht Area, Netherlands
- XinjaBoard Advisor and Investor2017 — 2020Australia
- BudNon Executive Director2017 — 2018
- Monzo BankCo-founder & Chief Customer Officer2015 — 2016London, United Kingdom
- Starling BankCo-Founder & Chief Customer Officer2014 — 2015London, United Kingdom
- Corporate StartupCEO & Head of Product2014UK
- FreeformersFounding CEO & Product Director2012 — 2014London, United Kingdom
- Heart ShiftManaging Director2009 — 2014London, UK
- Beaufortes Ltd.Director2005 — 2008
- FreeProNet LimitedDirector of Product2002 — 2004
- AccentureManager1998 — 2001
Skills & more
+12 more
Management ConsultingBusiness DevelopmentEngagementEntrepreneurshipUser ExperienceThought LeadershipNew Business DevelopmentProduct ManagementDigital InnovationEarly-stage StartupsDigital BankingFinancial ServicesFrom Jason's professional profile.
Investments
Investor
Moncrief Private BankXinja
Per curated public sources.
Founder fit — who Jason backs
Best evidenced fit is a regulated-bank or wealth proposition that needs customer research, proposition design, licensing narrative and digital operating-model experience. There is no evidence that Bates regularly accepts general angel pitches.
['generic fintech claims without a specific underserved customer job', 'pure infrastructure pitches disconnected from customer outcomes', 'assumptions that 11:FS institutional ventures are his personal investments', 'pitches relying on a published check range or broad angel mandate']
How to pitch
Treat outreach as strategic operator engagement rather than a standard angel process. Lead with the underserved customer job, regulatory route, evidence from direct research, a minimum lovable proposition and why a small senior team can launch it. Be explicit about whether the ask is advice, board service, company partnership or personal capital. Do not cite Monzo fundraising, 11:FS funds or client portfolios as proof of his personal check size.
Sectors: retail banking, private banking, wealth management, fintech, embedded finance, digital financial services
Editorial inference from Jason's portfolio, writing and public record — not a published mandate.
Investment themes
8 documented themes from Jason's essays, talks and portfolio, grouped by what they say about founders.
▶More themes8
Customer jobs before banking products2015
He starts from what customers are trying to accomplish rather than asking them to request features or accepting existing product categories.
For founders: Founders should show observed customer behavior and a precise job, not only market-size slides.
Truly digital rather than digitized banking2016
Digital should create proactive, intelligent and contextual service, not merely reproduce statements, forms and transactions on a screen.
For founders: A relevant proposition should demonstrate an order-of-magnitude customer outcome rather than channel migration.
Real-time, Intelligent, Contextual, Human, Extended and Social services2017
The Digital R.I.C.H.E.S. mnemonic captures his criteria for a differentiated digital proposition.
For founders: Teams can use the dimensions as a test of whether technology materially improves service.
Digital is a small team sport2018
Bates favors compact, trusted, multidisciplinary teams with a clear customer job and authority to deliver.
For founders: Useful for founders designing delivery organizations or trying to operate inside large regulated institutions.
Financial value moves toward intelligent services and embedded journeys2023
His stack model separates rails, capabilities, products and higher service/context layers, arguing that differentiation grows closer to the customer need.
For founders: Founders should identify their layer, dependencies and path to customer context.
APIs should serve complete customer journeys2017
He argues that API design should begin with purposes such as moving home or running a car, not technology release for its own sake.
For founders: Especially relevant to infrastructure founders who can connect primitives to measurable end-user outcomes.
DigitalPlus combines superior digital service with human support2017
Rather than force identical omnichannel experiences, he proposes a digital core supported by people for onboarding, exceptions and human judgment.
For founders: Relevant to regulated, complex or high-value services where automation and relationship management must coexist.
Operator investment in rebuilding regulated banking propositions2017
Xinja and Moncrief show the visible personal pattern: investor/governance involvement where a regulated bank is being created or modernized. This is evidence-labeled inference from two cases.
For founders: Strongest relevance is to teams with credible regulatory, product and capitalization plans.
Podcasts & interviews
featuring Jason BatesJason Bates of 11:FS
Fintech One-on-One · buzzsprout.com
Monzo and Starling rivalry reignited by Anne Boden book
Yahoo Finance UK · uk.finance.yahoo.com
Spying, defections and regrets: Inside the bitter feud between Starling Bank and Monzo
The Telegraph · telegraph.co.uk
Making cross-border payments seamless with GoCardless and TransferWise
11:FS FinTech Insider · 11fs.com
Monzo co-founder: Why challenger banks aren't forced into adding crypto
Decrypt · decrypt.co
Helping banks achieve digital transformation and truly digital banking
Irish Tech News · irishtechnews.ie
1 more appearances
Writing
11:FS essay presenting Bates's small-team delivery principle.
Archived discussion and quotation of Bates's Digital R.I.C.H.E.S. framework; the original 11:FS article URL has changed in current search indexing.
First-person proposal for DigitalPlus: a superior digital core with human support where needed.
First-person essay distinguishing digitized channels from proactive digital banking.
11:FS article featuring Bates's argument that intelligent services and journeys, not digital wrappers, define the next model.
First-person argument for customer-journey-led API design and business models.
Frequently asked questions
- Which Jason Bates is this?
- This is Jason Craig Bates, the British fintech entrepreneur born in March 1972 and active director of 11:FS Group—not the physicist Jason Wilson Bates or another common-name match.
- Did Jason Bates co-found Starling Bank?
- Bates, 11:FS and reputable reporting consistently describe him as an early Starling co-founder and Chief Customer Officer who built proposition, brand, prototypes, team and regulatory materials. Starling's current official history centers Anne Boden and omits him, so the accurate formulation is a qualified early operating/founding-team role, not sole or principal founder.
- What happened between Starling and the future Monzo founders?
- A serious 2015 conflict over leadership, financing and control ended with Bates and several colleagues leaving. Anne Boden later called it an attempted coup; other reporting describes a breakdown in relationships and competing strategic positions. Public evidence supports the split and sequence, but not a neutral finding about intent.
- Was he one of Monzo's founders?
- Yes. Contemporary 2015 launch reporting and Monzo's own community materials identify him in the original five-person group with Tom Blomfield, Jonas Templestein, Paul Rippon and Gary Dolman.
- What did he do at Monzo?
- As Chief Customer Officer he led customer research, proposition and product, brand, social media and community work, built the product team, helped launch the alpha app, wrote and defended the regulatory value proposition and helped identify the Monzo name and domain.
- How long was he at Monzo?
- The best synthesis is February 2015 through the end of 2016. His profile's displayed year range is inconsistent with its own February 2015 founding text, while TechCrunch explicitly reports an end-of-2016 departure.
- Did he personally raise or invest the £1 million Monzo crowdfunding amount?
- No. Mondo/Monzo raised £1 million from 1,861 crowd investors in 96 seconds as a company campaign. Bates was a founder involved in the team, but the total is neither his check nor a personal portfolio investment.
- What is his current work?
- He is co-founder and deputy CEO of 11:FS and an investor/non-executive director at Moncrief Private Bank. Current official 11:FS materials do not require the older Chief Product Officer title.
- What is his investment portfolio?
- Only Xinja and Moncrief were verified as personal investor positions. Bud and Sunday Assembly were directorships, Rabobank was an advisory-board role, and 11:FS funds, ventures, clients and investees are institutional activity unless a deal source separately names Bates personally.
- Did Xinja succeed as a bank?
- No. It returned deposits and gave up its Australian banking licence in 2020 amid funding difficulty and the absence of a lending product. APRA confirmed completion of deposit returns. No reviewed source attributes the failure personally to Bates or discloses his investment result.
- Does he have documented investment exits or a standard check size?
- No realized personal exit, proceeds, standard check range or public inbound process was verified. Monzo secondary transactions cannot be assigned to him from general reporting, and the Moncrief and Xinja investment amounts are undisclosed.
- What is 'truly digital' banking in his framework?
- It means building proactive, intelligent, contextual services around customer jobs rather than moving legacy products to an app. His R.I.C.H.E.S. shorthand is Real-time, Intelligent, Contextual, Human, Extended and Social.
- Did he complete medical school?
- No completed medical qualification is evidenced. His profile says MB ChB Part 1 from 1990 to 1992, followed by a BSc in Biochemistry and a Wellcome Trust toxicology studentship.
- What formal boards are verified?
- Current 11:FS Group directorship and current Moncrief NED status; former Bud and Sunday Assembly directorships; former Xinja board-adviser/investor and Rabobank innovation-advisory roles. Advisory positions are not conflated with statutory bank boards.
Founder mafias
University of Liverpool mafia21
Also came through, then founded or led a company.
+ 14 more
Monzo mafia4
Also came through, then founded or led a company.
Starling Bank mafia3
Also came through, then founded or led a company.
Same school
Also attended University of Liverpool84
+ 78 more
Shared employers
Also worked at 11:FS4
Also worked at Rabobank111
+ 105 more
Also worked at Bud2
Also worked at Monzo Bank36
+ 30 more








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