Voyc

Voyc develops an AI-based conversation intelligence and compliance monitoring platform aimed at regulated financial services firms. The software allows operations and quality assurance managers to monitor 100% of customer interactions rather than a manual sample, surfacing compliance failures, fraud and deception, vulnerable customers and performance issues in recorded and live calls. The company positions the product as a "Customer Conversation OS" that goes beyond traditional quality assurance tooling, covering both human agents and AI agents within one dashboard.

Capabilities described across company and press material include real-time compliance flagging during live calls, vulnerability detection, explainable scorecards with a reasoning trail behind each flag, and integrations with CRM and voice platforms. Voyc also markets a coaching layer that identifies behaviours of top-performing agents and converts them into targeted coaching for other agents, with dashboards tying conversion, customer outcomes and prevented fraud back to coached behaviours. Reported use cases centre on regulatory frameworks such as FCA Consumer Duty, MiFID II and GDPR.

Following its 2025 seed round the company said it would launch real-time AI copilots that assist agents during live calls and a fully autonomous AI service agent able to handle inbound customer calls.

Founding story

Co-founders Matthew Westaway and Lethabo Motsoaledi, graduates of University of Cape Town Engineering, began working together in 2015, starting a user experience agency to help companies better understand their customers. While doing that work they found manual analysis of recorded contact centre calls impractical and built a first version of software to analyse conversations automatically. Voyc was founded in 2018; its name stands for "Voice of Your Customer". After joining the Techstars SAP.iO accelerator in Berlin, the founders concluded that contact centre teams lacked the time and capacity to review interactions consistently, with quality assurance relying on manual call sampling and Excel-based compliance checks.

Business model

Voyc sells its conversation intelligence and compliance monitoring platform to regulated financial services firms, emphasising a partnership and co-build approach in which the product is configured to each customer's business rather than sold as an off-the-shelf tool.

Traction

Voyc reports support for more than 80 financial services firms, monitoring three million customer conversations and reviewing 40,000 calls per month, and states on its website that its network spans over 100 million interactions in regulated finance. The company has stated a goal of monitoring 200 million customer calls.

Latest developments

In May 2025 Voyc announced a $2 million seed round backed by a family office and six angel investors, to be used for AI platform development, including real-time AI copilots and an autonomous AI service agent, team hiring and international expansion. A former senior executive from the SaaS company linked to the lead investor was to join Voyc's board.