Plain
London, GB · Founded 2020 · 56 employees on LinkedIn · 2 known investors
Find your way into Plain
197 people in our graph share verified history with the Plain team — schools, employers, funds. One of them is your warm intro.
Adrianna Maunlockedknows Simon Rohrbach · together at Index Ventures (overlapped)
×11knows the team · via Index Ventures
Plain is a customer support platform that lets teams handle customer requests from Microsoft Teams, Slack, email, and in-app forms within a single tool. It offers features like SLA prioritization by customer tier, integrations with Linear, customer data cards, and AI that summarizes and labels support threads.
Founders & leadership
Plain was founded in 2020 by Simon Rohrbach.
SR
Simon RohrbachinCo-Founder & CEOSimon Rohrbach is the founder of Plain, a customer support platform for B2B SaaS teams that integrates with Microsoft Teams, Slack, email, and in-app channels.
Investors · 2
Funding
SEC filings, press & company announcements- Undisclosed amountSeries AFeb 2025Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Founder mafia
3 people who came through Plain went on to found or lead other companies.
Competitors · 10
by search overlap
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Pylon26 shared keywordsPylon provides post-sales workflow management tools designed for B2B teams operating across multiple communication platforms including email and chat. The platform enables teams to manage complex accounts and coordinate conversations among multiple stakeholders.
Slack25 shared keywordsSlack is an AI-powered communication platform that consolidates conversations, applications, and customer interactions in a single workspace for businesses. The platform serves organizations of all sizes across 150+ countries and integrates with 2,500+ apps to automate workflows and enhance workplace productivity.
Supportbench23 shared keywordsSupportbench is a customer support platform designed for B2B teams managing complex, long-running customer relationships. It provides account-level context, workflow automation, knowledge management, and AI-assisted features to help support teams resolve issues faster while maintaining visibility across customer history, entitlements, and escalations.
Atlassian22 shared keywordsAtlassian offers a teamwork platform combining project planning, knowledge management, and AI orchestration tools for teams and their AI agents. Its products help organizations plan, execute, and deliver work at scale.
Front22 shared keywordsFront is a support and sales platform that combines messaging, internal collaboration, and AI automation to handle customer requests and sales workflows. It serves sales and customer service teams across multiple communication channels.
Hiver21 shared keywordsHiver Omni is an AI-powered omnichannel platform for customer support teams that unifies email, chat, Slack, voice, WhatsApp, and SMS into one interface, with AI agents handling complex multi-step requests and integrations pulling real-time customer data from CRM, project management, and collaboration tools. It serves support, finance, and IT teams at organizations with complex support operations.
Help Scout21 shared keywordsHelp Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
Slite18 shared keywordsSlite provides a knowledge base platform designed for team collaboration and information organization. In 2025, the company expanded into AI-powered search and workflow automation through its Super product.
Zapier17 shared keywordsZapier provides a platform for connecting AI models and agents to workflows and business applications, enabling teams to automate tasks across over 9,000 apps without coding. The platform serves enterprises, operations teams, and businesses of all sizes looking to deploy AI-driven automation for lead capture, customer support, employee onboarding, and other business processes.
Companies competing with Plain for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Plain do?
- Plain is a customer support platform that lets teams handle customer requests from Microsoft Teams, Slack, email, and in-app forms within a single tool. It offers features like SLA prioritization by customer tier, integrations with Linear, customer data cards, and AI that summarizes and labels support threads.
- Who founded Plain?
- Plain was founded by Simon Rohrbach in 2020.
- Who are Plain's investors?
- Plain's investors include Battery Ventures, Index Ventures.
- Where is Plain headquartered?
- Plain is headquartered in London, GB.