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Plain

London, GB · Founded 2020 · 56 employees on LinkedIn · 5 known investors

Find your way into Plain

190 people in our graph share verified history with the Plain team — schools, employers, funds. One of them is your warm intro.

Georgia Stevensonunlockedknows Simon Rohrbach · together at Plain (overlapped)
×5knows the team · via Plain
×6knows the team · via Deliveroo

Plain is a customer support platform that lets teams handle customer requests from Microsoft Teams, Slack, email, and in-app forms within a single tool. It offers features like SLA prioritization by customer tier, integrations with Linear, customer data cards, and AI that summarizes and labels support threads.

AI & Machine LearningEnterprise SoftwareSaaS

Founders & leadership

Plain was founded in 2020 by Simon Rohrbach.

SRSimon Rohrbach
Simon RohrbachCo-Founder & CEOSimon Rohrbach is the founder of Plain, a customer support platform for B2B SaaS teams that integrates with Microsoft Teams, Slack, email, and in-app channels.

Investors · 5

Connect Ventureslisted by Connect VenturesLondon · $500K – $5M

How we know: Connect Ventures's portfolio page · Not right? Tell us

Index Ventureslisted by Index VenturesSan Francisco · $540K – $10.8M

How we know: Index Ventures's portfolio page · funding news · indexventures.com · Not right? Tell us

Ventures Togetherlisted by Ventures TogetherLondon · $50K – $250K

How we know: Ventures Together's portfolio page · Not right? Tell us

Pear VCreportedSan Francisco · $150K – $4M

How we know: a partner's Signal profile · Not right? Tell us

Funding

SEC filings, press & company announcements

Source: company announcements and press reports — follow each round's link for the claim.

Founder mafia

2 people who came through Plain went on to found or lead other companies.

Pietro BezzaBoard MemberFounded Connect VenturesAmira NaikBoard MemberFounded Connect Ventures

Competitors · 10

by search overlap
Zendesk40 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
monday.com27 shared keywordsmonday.com is a work operating system and AI platform that helps teams and organizations build custom applications, manage projects, and execute workflows across departments. The company serves businesses of all sizes across industries with work management, CRM, development tools, and AI-powered capabilities.
Pylon26 shared keywordsPylon provides post-sales workflow management tools designed for B2B teams operating across multiple communication platforms including email and chat. The platform enables teams to manage complex accounts and coordinate conversations among multiple stakeholders.
Slack25 shared keywordsSlack is an AI-powered communication platform that consolidates conversations, applications, and customer interactions in a single workspace for businesses. The platform serves organizations of all sizes across 150+ countries and integrates with 2,500+ apps to automate workflows and enhance workplace productivity.
Supportbench23 shared keywordsSupportbench is a customer support platform designed for B2B teams managing complex, long-running customer relationships. It provides account-level context, workflow automation, knowledge management, and AI-assisted features to help support teams resolve issues faster while maintaining visibility across customer history, entitlements, and escalations.
Atlassian22 shared keywordsAtlassian offers a teamwork platform combining project planning, knowledge management, and AI orchestration tools for teams and their AI agents. Its products help organizations plan, execute, and deliver work at scale.
Front22 shared keywordsFront is a support and sales platform that combines messaging, internal collaboration, and AI automation to handle customer requests and sales workflows. It serves sales and customer service teams across multiple communication channels.
Hiver21 shared keywordsHiver Omni is an AI-powered omnichannel platform for customer support teams that unifies email, chat, Slack, voice, WhatsApp, and SMS into one interface, with AI agents handling complex multi-step requests and integrations pulling real-time customer data from CRM, project management, and collaboration tools. It serves support, finance, and IT teams at organizations with complex support operations.
Help Scout21 shared keywordsHelp Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
Slite18 shared keywordsSlite provides a knowledge base platform designed for team collaboration and information organization. In 2025, the company expanded into AI-powered search and workflow automation through its Super product.

Companies competing with Plain for the same Google search keywords, organic and paid, via search-intersection analysis.

Frequently asked questions

What does Plain do?
Plain is a customer support platform that lets teams handle customer requests from Microsoft Teams, Slack, email, and in-app forms within a single tool. It offers features like SLA prioritization by customer tier, integrations with Linear, customer data cards, and AI that summarizes and labels support threads.
Who founded Plain?
Plain was founded by Simon Rohrbach in 2020.
Who are Plain's investors?
Plain's investors include Battery Ventures, Connect Ventures, Index Ventures, Ventures Together, Pear VC.
Where is Plain headquartered?
Plain is headquartered in London, GB.