Plain
London, GB · 2 known investors
Plain is a customer support platform that lets teams handle customer requests from Microsoft Teams, Slack, email, and in-app forms within a single tool. It offers features like SLA prioritization by customer tier, integrations with Linear, customer data cards, and AI that summarizes and labels support threads.
AI & Machine LearningEnterprise SoftwareSaaS
Founders & leadership
SR
Simon RohrbachFounder
Investors · 2
Funding
SEC filings, press & company announcements- Undisclosed amountSeries AFeb 2025Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Competitors · 10
by search overlap
Zendesk40 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
Pylon26 shared keywordsPylon provides post-sales workflow management tools designed for B2B teams operating across multiple communication platforms including email and chat. The platform enables teams to manage complex accounts and coordinate conversations among multiple stakeholders.
Slack25 shared keywordsSlack is an AI-powered communication platform that consolidates conversations, applications, and customer interactions in a single workspace for businesses. The platform serves organizations of all sizes across 150+ countries and integrates with 2,500+ apps to automate workflows and enhance workplace productivity.
Supportbench23 shared keywordsSupportbench is a B2B customer support platform for SaaS support teams, offering account-aware tickets, dynamic SLAs, escalation workflows, health scoring, reporting, and AI assistance (summaries, suggested replies, QA scoring, sentiment) in one tool. It targets mid-market B2B support teams looking for more than basic ticketing but less overhead than enterprise suites.
Atlassian22 shared keywordsAtlassian offers a teamwork platform combining project planning, knowledge management, and AI orchestration tools for teams and their AI agents. Its products help organizations plan, execute, and deliver work at scale.
Front22 shared keywordsFront is a support and sales platform that combines messaging, internal collaboration, and AI automation to handle customer requests and sales workflows. It serves sales and customer service teams across multiple communication channels.
Hiver21 shared keywordsHiver is an AI-native customer service platform that unifies email, chat, Slack, voice, social, and WhatsApp into one workspace, with AI Agents that triage tickets, draft replies, and run multi-step resolutions across connected tools like Salesforce, Shopify, Jira, and NetSuite. It serves support teams handling complex, high-volume requests and offers both an omnichannel product and a Gmail-based helpdesk.
Help Scout21 shared keywordsHelp Scout builds a customer communication platform for growing businesses that want to provide personalized support at scale. The software powers customer-facing teams across organizations of all sizes, enabling them to manage incoming customer conversations while maintaining a people-centric approach to customer service.
Slite18 shared keywordsSlite provides a knowledge base platform designed for team collaboration and information organization. In 2025, the company expanded into AI-powered search and workflow automation through its Super product.
Zapier17 shared keywordsZapier provides a platform for connecting AI models and agents to workflows and business applications, enabling teams to automate tasks across over 9,000 apps without coding. The platform serves enterprises, operations teams, and businesses of all sizes looking to deploy AI-driven automation for lead capture, customer support, employee onboarding, and other business processes.
Companies competing with Plain for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Plain do?
- Plain is a customer support platform that lets teams handle customer requests from Microsoft Teams, Slack, email, and in-app forms within a single tool. It offers features like SLA prioritization by customer tier, integrations with Linear, customer data cards, and AI that summarizes and labels support threads.
- Who are Plain's investors?
- Plain's investors include Battery Ventures, Index Ventures.
- Where is Plain headquartered?
- Plain is headquartered in London, GB.