Front
YC S14San Francisco, US · Founded 2013 · 385 employees · 15 known investors
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Front is a support and sales platform that combines messaging, internal collaboration, and AI automation to handle customer requests and sales workflows. It serves sales and customer service teams across multiple communication channels.
Also known as Front App · Frontapp
Founders & leadership· Y Combinator alumni (S14)
Front was founded in 2013 by Mathilde Collin and Laurent Perrin.
Investors · 15
Funding
SEC filings, press & company announcements- Undisclosed amountSeries DApr 2024Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026Front provides a customer service and customer operations platform that combines communication channels, internal team collaboration, and AI automation in a single system. The product is positioned for organizations whose customer requests are complex and span multiple departments, rather than simple FAQ-style support: it emphasizes shared customer context, routing, escalation, and looping in additional teams so that multi-step requests can be resolved without being dropped between tools.
The platform's AI layer, Front AI, is presented as automating responses to requests, assisting agents, and analyzing service quality across an operation, with the company stating that up to 70% of requests can be resolved with AI. Front also offers an "AI command center" concept for orchestrating customer operations, and has announced the ability to bring external AI agents from providers such as Claude, OpenAI, and Sierra into Front, available via a waitlist. Front connects to customer channels and other business systems through more than 160 integrations and no-code workflows, giving teams a shared view of their stack.
Use cases marketed by the company include customer service and support, inbound sales, customer success, operations, and account management. Front also publishes research and educational content, including a report on the cost of coordination in B2B customer operations and blog material on SLA metrics, email overload, and shared inbox practices.
Business model
Front sells a software platform to businesses, with self-service entry via a free trial and a sales-assisted path via demo requests.
Traction
The company reports more than 9,300 customer companies and over 160 integrations. Customer testimonials cite outcomes such as a 40% productivity improvement in a member support team after switching from Zendesk.
Latest developments
Front is expanding its AI positioning around Front AI and an "AI command center," and has opened a waitlist for bringing third-party AI agents from Claude, OpenAI, Sierra and others into the platform.
▸Full profile — market position, technology, go-to-market
Market position
Front markets itself as an alternative to conventional support platforms for complex operations; customer testimonials reference switching from Microsoft Outlook email setups and from Zendesk, and the company cites G2 standing and inclusion on the 2026 Capterra Customer Service Shortlist.
Front positions itself against support tools whose AI handles only simple questions, emphasizing cross-team coordination, shared customer context, and multi-step workflows for high-stakes or complex requests, plus a centralized command center for AI and human work.
Technology
A unified system for conversations, team collaboration, and AI. Front AI automates responses to complex requests, assists agents, and analyzes conversation quality, with the company stating that replies improve with each conversation. The platform supports no-code workflows, tagging automation, multi-channel handling (email, text, chat), and integration with external AI agents from providers such as Claude, OpenAI, and Sierra.
Go-to-market
Product-led and sales-led motions combined: free trial sign-up and demo requests on the website, supported by integration marketplace presence, customer testimonials, industry-focused use-case pages, and content marketing including blogs and a research report.
Business teams handling customer interactions, including customer support, inbound sales, customer success, operations, and account management functions; the company cites more than 9,300 customer companies.
Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Founder mafia
4 people who came through Front went on to found or lead other companies.
Competitors · 10
by search overlap
Companies competing with Front for the same Google search keywords, organic and paid, via search-intersection analysis.
Timeline · 2
launches, deals, and filingsFront cites inclusion on the 2026 Capterra Customer Service Shortlist.
Front announced the ability to bring AI agents from providers including Claude, OpenAI and Sierra into Front, with access via a waitlist.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
In the news
▸Research sources · 1
primary sources listed
- Frontfront.com · web
1 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Front do?
- Front is an AI-assisted customer service and customer operations platform for teams handling complex, cross-department requests.
- Who founded Front?
- Front was founded by Mathilde Collin, Laurent Perrin in 2013.
- Who are Front's investors?
- Front's investors include Battery Ventures, Coatue Management, FundersClub, Hypothesis, ITERATIVE, Kima Ventures, Kleiner Perkins, Point Nine and 7 more.
- Where is Front headquartered?
- Front is headquartered in San Francisco, US.