Keatext
Montreal, CA · 3 known investors
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Jyri Engeströmunlockedknows Narjès Boufaden · together at Université de Montréal (overlapped)
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Keatext offers a cloud-based, AI-powered text analytics platform that interprets customer and employee feedback using natural language understanding to help organizations improve the experience of the people they serve. Founded in 2010, it serves enterprise and government clients.
Founders & leadership
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Narjès BoufadeninFounder & CEONarjès Boufaden holds a Ph.D. in Machine Learning and NLP and has served as CEO of Keatext since its 2010 founding, building the company into an AI-powered text analytics platform for enterprise clients. She has held AI leadership roles focused on translating machine learning research into commercial product strategy and execution.
CS
Charles-Olivier SimardinCo-founder & CTOCo-founder and CPTO of Keatext, Charles-Olivier Simard has over 20 years of experience in enterprise software product development, with expertise in AI, machine learning, and digital transformation. Prior roles include founding member at Nstein and product leadership at OpenText managing a portfolio of information discovery products.
Investors · 3
Competitors · 10
by search overlap
Thematic65 shared keywordsThematic provides feedback analytics software that unifies customer feedback from surveys, tickets, calls, reviews, and social media into a single source of truth, using natural language processing to identify themes and explain business drivers like Net Promoter Score. The platform serves customer experience and insights teams at companies across various industries.
Kapiche56 shared keywordsKapiche is an AI-powered conversation intelligence platform that analyzes customer interactions across all channels to identify patterns, predict churn, and measure customer experience ROI. It serves customer experience leaders, support teams, product managers, and executives across industries including financial services, travel and hospitality, and higher education.
Dovetail53 shared keywordsDovetail is a customer intelligence platform that centralizes and analyzes fragmented customer feedback from multiple sources using AI to generate actionable insights across organizations.
Sprinklr41 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Ontotext webpage41 shared keywordsOntotext develops semantic graph database and text mining technology, combining knowledge graphs with machine learning to help enterprises interlink, analyze and reuse business data. It serves knowledge-intensive organizations in sectors such as financial services, publishing, healthcare, pharma, manufacturing and the public sector.
Revuze40 shared keywordsRevuze is a market intelligence platform that uses generative AI to analyze consumer feedback from eCommerce, social media, surveys, and CRM systems to deliver actionable insights. It serves consumer packaged goods and consumer brands seeking to understand customer opinions and market trends at scale.
Relative Insight38 shared keywordsRelative Insight analyzes customer feedback, voice-of-customer data, and employee feedback to identify root causes of sentiment shifts and business impacts. The platform enables organizations across customer experience, product, and HR functions to make data-driven decisions with real-time intelligence.
Netezza34 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
SurveyMonkey32 shared keywordsSurveyMonkey is an online platform for creating surveys and forms to run market research, customer satisfaction, event registration, and employee feedback programs. It offers AI-assisted survey building, expert templates, a global respondent panel, analytics tools, and integrations for individuals, teams, and enterprise organizations.
Chattermill31 shared keywordsChattermill provides a customer experience intelligence platform that analyzes customer feedback and surfaces quantified insights, sentiment, and metrics. Its MCP integration and pre-built analysis skills let enterprise teams connect their AI agents (such as Claude, ChatGPT, and Glean) to verified customer data for analysis.
Companies competing with Keatext for the same Google search keywords, organic and paid, via search-intersection analysis.
Frequently asked questions
- What does Keatext do?
- Keatext offers a cloud-based, AI-powered text analytics platform that interprets customer and employee feedback using natural language understanding to help organizations improve the experience of the people they serve. Founded in 2010, it serves enterprise and government clients.
- Who founded Keatext?
- Keatext was founded by Narjès Boufaden, Charles-Olivier Simard.
- Who are Keatext's investors?
- Keatext's investors include 500 Global, FounderFuel, Good AI Capital.
- Where is Keatext headquartered?
- Keatext is headquartered in Montreal, CA.