Keatext
Montreal, CA · 2 known investors
Keatext offers a cloud-based, AI-powered text analytics platform that interprets customer and employee feedback using natural language understanding to help organizations improve the experience of the people they serve. Founded in 2010, it serves enterprise and government clients.
AI & Machine LearningEnterprise SoftwareSaaS
Founders & leadership
NB
Narjès BoufadenFounder & CEO
CS
Charles-Olivier SimardCo-founder & CTO
Investors · 2
Competitors · 10
by search overlap
Thematic65 shared keywordsThematic provides feedback analytics software that unifies customer feedback from surveys, tickets, calls, reviews, and social media into a single source of truth, using natural language processing to identify themes and explain business drivers like Net Promoter Score. The platform serves customer experience and insights teams at companies across various industries.
Kapiche56 shared keywordsKapiche is a customer intelligence platform that uses AI to analyze customer conversations across support, surveys, reviews, and social channels, turning unstructured feedback into structured insights like reason for contact and satisfaction. It serves CX, customer support, and insights teams to predict churn, automate QA, and measure the ROI of customer experience programs.
Dovetail53 shared keywordsDovetail is a customer intelligence platform that centralizes and analyzes fragmented customer feedback from multiple sources using AI to generate actionable insights across organizations.
Sprinklr41 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Ontotext webpage41 shared keywordsOntotext provides knowledge graph, metadata management, and content analytics technologies that connect and semantically link enterprise data, with integration for large language models and Generative AI. It serves enterprise customers looking to unify structured and unstructured data for search, analysis, and insights.
Revuze40 shared keywordsRevuze is a consumer intelligence and Voice of the Customer platform that uses proprietary LLMs to unify reviews, social, care, and commerce data into SKU-level insights and recommendations. It serves product, social, insights, eCommerce, and IT teams with tools for competitive intelligence, social listening, and digital shelf optimization.
Relative Insight38 shared keywordsRelative Insight offers an AI-powered analytics platform that unifies voice-of-customer data from surveys, contact centres, reviews and social channels into a single intelligence layer, surfacing the "why" behind metrics like NPS, CSAT and retention. It serves CX, insight, analytics, HR and people teams, with dedicated products for customer intelligence, fan experience, and employee intelligence.
Netezza34 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
SurveyMonkey32 shared keywordsSurveyMonkey is an online platform for creating surveys and forms to run market research, customer satisfaction, event registration, and employee feedback programs. It offers AI-assisted survey building, expert templates, a global respondent panel, analytics tools, and integrations for individuals, teams, and enterprise organizations.
Chattermill31 shared keywordsChattermill is an AI-based customer experience intelligence platform that unifies and analyzes feedback from surveys, reviews, social media, support tickets, and call transcripts to surface actionable insights. It serves CX, product, and operations teams at brands and enterprises, offering natural-language querying, integrations, and an MCP server for AI agents.
Companies competing with Keatext for the same Google search keywords, organic and paid, via search-intersection analysis.
Frequently asked questions
- What does Keatext do?
- Keatext offers a cloud-based, AI-powered text analytics platform that interprets customer and employee feedback using natural language understanding to help organizations improve the experience of the people they serve. Founded in 2010, it serves enterprise and government clients.
- Who founded Keatext?
- Keatext was founded by Narjès Boufaden, Charles-Olivier Simard.
- Who are Keatext's investors?
- Keatext's investors include FounderFuel, Good AI Capital.
- Where is Keatext headquartered?
- Keatext is headquartered in Montreal, CA.