Fullview
Founded 2021 · 9 employees on LinkedIn · 3 known investors
Fullview provides support teams with cobrowsing and session replay tools that let agents see a user's screen in real time to diagnose and resolve issues, with native integration into ticketing systems. It is a customer support software product aimed at SaaS support teams.
Also known as fullview.io
Founders & leadership
Fullview was founded in 2021 by Daniel Bakh and Dorin Tarau.
Investors · 3
Company profile
researched Aug 2026Fullview is a customer support software company offering cobrowsing and session replay in a single platform for teams supporting web applications. Its SDK records user sessions in the background, capturing clicks, scrolls, navigation, device information, user journey data, rage clicks, network requests, JavaScript errors and failed API calls. When a support ticket arrives, agents can open the associated replay to see what the user did before contacting support, or start a live cobrowsing session in one click from the ticket, viewing the customer's screen and taking control with multi-cursor screen control. Customers do not need to download software, share a link or enter a code.
The product integrates natively with Zendesk, Intercom, Salesforce Service Cloud and HubSpot Service Hub, with sessions and replays linked to the relevant customer and conversation; additional integrations are listed as coming soon. Fullview also provides AI functionality: automatic AI summaries of sessions for escalations, an AI agent that can work alongside an existing chatbot or through Fullview's own chat widget with a configurable confidence threshold for escalation, smart escalation into human-led cobrowsing, and Fullview MCP, which exposes the same session context to a customer's existing AI agents.
Installation requires pasting a script into the web app's head and an identity snippet where user identity is available; strict CSP and CORS policies must be updated to allow Fullview and Daily.co domains. The product supports web apps on desktop and mobile browsers in production or development environments, including anonymous users, but does not support desktop applications or native mobile apps.
Founding story
Fullview was founded in 2021 by Daniel Bakh (CEO) and Dorin Tarau (CPO) around the premise that support agents typically work without visibility into what a user is doing and must rely on users describing problems they cannot easily articulate.
Business model
B2B SaaS sold to companies operating web applications. Fullview is deployed via a JavaScript SDK installed in the customer's web app and an API integration that passes authenticated user identities into the customer's Fullview organization. The product is offered with a free tier (including unlimited team members) and paid plans, alongside a free trial and sales-led demos.
Subscription software with a free plan that includes unlimited team members and paid upgrades ("pro") available; pricing is published on the company site.
Traction
The company reports being used by hundreds of companies including Fortune 500 organizations and financial institutions. Published customer testimonials cite faster first-interaction resolution and higher satisfaction, a reported +96% customer satisfaction figure, reduced average handling time, 2x improvement in onboarding and response rates at LicenceOne, and one customer reporting 55% of chat queries resolved in-chat at CSAT above 90%.
Latest developments
Recent product positioning centers on AI: automatic AI summarization of recorded sessions, an AI agent that resolves customer issues out of the box with configurable confidence thresholds and smart escalation into human cobrowsing, and Fullview MCP, which feeds cobrowsing and session replay context to customers' existing AI agents.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
Fullview competes in the customer support tooling and digital experience market, positioning itself against cobrowsing vendors (Surfly, ScreenMeet, Upscope) and session replay/analytics vendors (FullStory, Smartlook) by combining both categories. It describes its customer base as including Fortune 500 companies, financial institutions and fast-growing startups.
Fullview positions cobrowsing and session replay in one platform rather than as separate tools, with sessions started in one click from inside the helpdesk and no customer-side downloads, links or codes. Sessions are recorded and AI-summarized automatically so context exists before a ticket arrives, and console logs, network requests and JavaScript errors are attached to both replays and live sessions so support and engineering can debug without switching tools. The company cites SOC 2 and GDPR compliance, configurable privacy controls (field masking, page-level recording restrictions, agent permissions), AWS hosting with EU or US data residency, and a policy of not using customer data to train models. Its site compares the product against Surfly, ScreenMeet, Upscope, FullStory and Smartlook.
Technology
A lightweight JavaScript SDK loaded asynchronously in two steps and using a web worker to limit UI-thread impact, combined with an identity API for mapping sessions to authenticated users. It records browser sessions for replay, supports real-time cobrowsing with screen control (using Daily.co domains among its required CSP directives), captures console logs, network requests and JavaScript exceptions, and exposes session context via an MCP interface. Deployment is SOC 2 and GDPR compliant with data hosted on AWS in EU or US regions and configurable masking and recording restrictions.
Go-to-market
Self-serve entry through a free plan and free trial plus sales-assisted motions (book a demo, product tour, talk to sales), combined with distribution through helpdesk marketplaces and integrations with Zendesk, Intercom, Salesforce and HubSpot. Content marketing includes a blog, help center documentation, comparison pages against competing tools, and customer support statistics and benchmark resources.
B2B SaaS and other companies with web applications, specifically customer support and customer experience teams, plus product managers and developers who use session data for debugging and product discovery.
Geography
Headquartered in Denmark, with data hosted on AWS in either EU or US regions.
History
Fullview was founded in 2021 and is based in Denmark. It was built around cobrowsing and session replay for support teams, adding native integrations with major helpdesks (Zendesk, Intercom, Salesforce, HubSpot) and later AI capabilities such as automatic AI summarization of sessions, an AI agent for automating customer issues with confidence-threshold routing to human agents, and Fullview MCP for supplying session context to customers' own AI agents.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Competitors · 6
by search overlap
Companies competing with Fullview for the same Google search keywords, organic and paid, via search-intersection analysis.
Timeline · 3
launches, deals, and filingsFullview offers an MCP interface that supplies cobrowsing and session replay context, including console data, to customers' existing AI agents.
Fullview integrates with Zendesk, Intercom, Salesforce Service Cloud and HubSpot Service Hub, letting agents start cobrowsing sessions and view replays from the ticket sidebar; additional integrations listed as coming soon.
Company states it is venture backed, listing investors including Lightspeed Venture Partners (Anoushka Vaswani), Cherry Ventures (Sophia Bendz) and angels Jeppe Rindom (Pleo), Christian Reber (Pitch.com), Mads Fosselius (Dixa) and David Helgason (Unity).
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
In the news
▸Research sources · 8
primary sources listed
- Fullviewfullview.io · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Fullview do?
- Danish company offering cobrowsing and session replay tools that let support agents see and act on what customers do in web apps.
- Who founded Fullview?
- Fullview was founded by Daniel Bakh, Dorin Tarau in 2021.
- Who are Fullview's investors?
- Fullview's investors include Cherry Ventures, Lightspeed Venture Partners, Seedcamp.