Duos

DUOS (legal name DUOS Living, Inc.) operates a member engagement and performance platform for health plans, positioning itself as infrastructure that closes what it calls the "follow-through gap" between benefit and program design and actual member action. Its platform is organized into three solutions: DUOS Activate, combining digital-first outreach with live human support to move members to completed care actions such as Annual Wellness Visits and HEDIS gap closure; DUOS Enroll, which screens and enrolls members in government programs including Extra Help/Low-Income Subsidy, SNAP and Medicaid during routine interactions; and DUOS Optimize, a provider-side engine that detects documentation and medication-safety gaps and engages prescribers directly to recover RxHCC revenue.

The platform aggregates more than 100,000 Medicare benefits, local community resources and government programs together with plan-specific data, and uses an AI-driven recommendation engine to surface the best-fit resource for an individual. Members reach DUOS through a digital self-service account or by phone (staffed 9am-9pm ET, Monday-Friday), and the service is made available to members at no cost through their health insurance plan. A provider-facing offering gives clinical and operational teams tools to surface social-determinants and care resources, support transitions of care pre- and post-discharge, and coordinate campaigns with patient cohorts to improve quality ratings. Use cases cited include retaining coverage through Medicaid redetermination, LIS enrollment, scheduling Annual Wellness Visits and mail-order pharmacy enrollment.

Founding story

DUOS was started in 2020 after its founders observed that older adults in their own families had access to health plan benefits, government programs and care resources but did not use them or know how to use them — framed by the company as a follow-through problem rather than an access problem. The initial model paired older adults one-to-one with a dedicated healthcare navigator, a "duo" intended to cut through confusion and connect them to earned benefits. The company describes founder pairs including Karl and his father Greg, Anne and her mother Linda, Jacques and her father Jerry, and Kristen and her mother Cindy. Concluding that the gap was systemic rather than individual, the company shifted to partnering directly with health plans to scale the same human connection.

Business model

DUOS contracts with health plans (and, per earlier company statements, providers and employers), which make the service available to their members at no cost to the member. The company positions its platform as performance infrastructure tied to plan outcomes such as completed preventive care actions, quality/Stars performance, government program enrollment value, risk-adjustment (RxHCC) documentation and member retention.

Revenue is generated from health plan, provider and employer partners rather than from members; the service is free to members through their insurance, though DUOS notes it may surface some fee-based services (such as meal delivery) that members can choose to use.

Traction

Company-reported outcomes include an 85% Annual Wellness Visit completion rate among activated members, approximately $400 in-year LIS value per member per year, more than $35 million in qualified RxHCC opportunities per 100,000 members, and 90% member retention during network disruptions relative to unengaged populations. The 2023 funding announcement cited rapid customer growth, and the company says it can support members across the United States.

Latest developments

In October 2025 DUOS announced a $130 million strategic growth investment led by FTV Capital with participation from Forerunner Ventures, its earliest institutional investor, earmarked for AI capability development and expansion across Medicare Advantage, Medicaid and ACA marketplace plans. Jenn Kerfoot was promoted to President of Market Operations, and FTV Capital's Alex Mason (Partner) and Justin Levine (Vice President) joined the board. In February 2026 Kerfoot was named to Modern Healthcare's 40 Under 40 list, and in March 2026 DUOS was named to Fierce Healthcare's 2026 Fierce 15. The company website also references an acquisition of a closed-loop engagement capability for the "final mile."