Cognigy
4 known investors
Cognigy, part of NiCE Systems, provides conversational and generative AI solutions for customer service, including AI agents, intelligent IVR, and agent assistance capabilities that integrate with enterprise systems. The platform serves businesses seeking to deliver personalized customer support across multiple channels and languages.
AI & Machine LearningEnterprise SoftwareSaaS
Founders & leadership
BM
Benjamin Mayrin
Investors · 4
Funding
SEC filings, press & company announcements- Undisclosed amountSeries CJun 2024Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Competitors · 10
by search overlap
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Zendesk168 shared keywordsThis is Zendesk's internal belonging/diversity and inclusion program page, not a company profile page for an external company. It describes Zendesk's internal culture initiatives and leadership development programs.
Yellow120 shared keywordsYellow.ai is an agentic AI platform for customer service automation that uses multi-LLM architecture and conversational data to help enterprises reduce operational costs and improve customer interactions. The platform serves global enterprises seeking to automate customer service operations.
Voiceflow Black116 shared keywordsVoiceflow provides a platform for building AI agents that handle customer interactions, starting with customer support. The company serves businesses looking to deploy conversational AI across customer-facing channels.
ChatBot106 shared keywordsChatBot is an AI chatbot platform that businesses train on their own website, help center, and product docs to answer customer questions, recommend products, and assist with checkout across channels like website, Messenger, and SMS. It is aimed at ecommerce brands and online retailers looking to automate customer support and sales 24/7.
RingCentral104 shared keywordsRingCentral provides cloud-based unified communications and AI-powered contact center solutions for businesses, serving over 600,000 customers worldwide. The platform integrates voice, video, messaging, and conversation intelligence to enable secure, efficient enterprise communications.
Twilio89 shared keywordsTwilio provides a cloud-based communications platform that enables businesses to integrate voice, messaging, and video into applications using APIs. The platform combines communication channels, contextual data, and AI orchestration for enterprises and developers building customer experiences.
Sprinklr89 shared keywordsSprinklr provides an AI-native customer experience platform that manages feedback, customer interactions, and contact center operations across multiple channels. The platform serves large enterprises by automating feedback analysis, conversational analytics, quality management, and social listening to improve customer satisfaction and agent performance.
Botpress86 shared keywordsBotpress builds AI agents for customer support and offers a helpdesk product (Botpress Desk) that resolves support tickets end-to-end, either on top of an existing helpdesk or as a standalone ticket management system. It targets support teams, with agents built via natural language, escalation and fallback logic, and integrations connected through OAuth.
CloudTalk85 shared keywordsCloudTalk provides an AI voice platform for global calling used by sales and support teams, offering features like parallel dialing, call routing, inbound and outbound AI voice agents, international SMS/WhatsApp messaging, and call analytics. Its cloud-based voice infrastructure supports numbers in over 160 countries for teams handling high volumes of customer conversations.
Companies competing with Cognigy for the same Google search keywords, organic and paid, via search-intersection analysis.
In the news
Frequently asked questions
- What does Cognigy do?
- Cognigy, part of NiCE Systems, provides conversational and generative AI solutions for customer service, including AI agents, intelligent IVR, and agent assistance capabilities that integrate with enterprise systems. The platform serves businesses seeking to deliver personalized customer support across multiple channels and languages.
- Who are Cognigy's investors?
- Cognigy's investors include DN Capital, DTCP, Global Brain, Insight Partners.