Bounce

Market position

Bounce positions itself as a global luggage storage network and describes itself as the #1 global network, contrasting its coverage, pre-booking flexibility, absence of bag size limits and $10,000 protection against other online storage platforms and against first-come, first-served airport and train-station lockers. Company blog content compares Bounce with Stasher, LuggageHero and Stow Your Bags [0][4][5].

Bounce contrasts its offering with rival platforms and station lockers on breadth of coverage (32,000+ locations in 4,000+ cities, including 24/7 options), the ability to book in advance or on the spot with free cancellation and no limits on bag size or quantity, flat daily pricing with no surcharge for larger items, up to $10,000 protection per booking, 24/7 support, and a partner model built on local shops rather than company-owned infrastructure. Locations are individually vetted and items are sealed with tamper-proof seals [0][3].

Technology

A mobile-first booking platform (iOS and Android apps plus web) with an interactive map showing open storage points near the user, in-app booking edits for time and bag count, QR-code/booking-confirmation check-in and check-out, digital wallet support, an in-app payment portal, and in-app contact with support and partners. The founders built the first prototype in an hour and a functioning product within a month before releasing mobile apps [3][4][7].

Go-to-market

Distribution is through the Bounce website and iOS/Android apps, supported by SEO-oriented city and comparison content on the company blog, an in-app near-me map of nearby storage points, and app-booking incentives of 10% back in Bounce credits. Supply is acquired by recruiting local retailers into the partner network, including programs paying money into small-business partners' pockets [0][3][4][5].

Primarily travelers needing to store luggage between check-out and departure or on arrival before check-in, plus city residents storing work bags, gym bags, shopping bags, e-scooters and other personal items during the day. On the supply side, urban retailers — hotels, dry cleaners, shipping stores, bakeries and similar shops — with spare space [0][3][5][7].

Geography

Global consumer coverage across 4,000+ cities, with customer reviews from cities including London, Paris, Mexico City, Chicago, Sydney, Dublin, Madrid, Seattle, Denver, Vancouver, Krakow, Pisa, Tirana, Dubrovnik and Rio de Janeiro. The luggage delivery service is available in Japan and expanding across Europe. The developer address listed for Bounce, Inc. is 548 Market St, San Francisco, CA; the company has said it was moving into a three-story office in Lisbon, Portugal, and employs staff across the US and Europe from 10 countries [0][4][5].

History

Bounce began with a minimum viable product for finding places to leave belongings with local retailers, then released iOS and Android apps about a year in as it moved beyond validation. The company lost all of its revenue during the Covid-19 pandemic and the cofounder departed; it continued operating, reporting $1 million paid to small businesses through the period and launching a BounceBack Program committing $3 million to small-business partners. In 2022 it raised a $12 million Series A led by Andrew Chen at Andreessen Horowitz, at which point the core storage product covered more than 7,000 locations in 40 countries, and planned 30+ hires across engineering, sales, growth and operations [5][7].

Risks & controversies

App-store reviews raise recurring complaints about pricing — app and per-bag fees that one reviewer said approached €50 for a single day — about difficulty locating the booking reference number required by some partner shops, and about a partner refusing oversized luggage, with the customer issued Bounce credit rather than a refund. Reviewers also characterize the service as dependent on gig-style shopkeeper partners, which can create variability for oversized items or multi-day storage. The company responded publicly to each of these reviews [4].