Joseph Jacob

JJ @joseph_jacob13

The big boys like US Foods and Sysco often treat customer service as a cost center. That's the most expensive mistake in the industry. In a business where everyone sells roughly the same products at roughly the same price, service is the only thing a customer can't get from the

Jul 2, 2026 · ♥ 2

JJ @joseph_jacob13

I met @alexsouthmayd almost two years ago at Benjamin’s house in london and I was tasked to convince him to quit his job and go all in on his idea. I don’t think I did a good job but he didn’t really need that push, he was always going to be a founder. In the midst of AI https://t.co/I3R3nPpg3q

Jul 1, 2026 · ♥ 1

JJ @joseph_jacob13

In most foodservice distribution businesses, "customer service" means firefighting. Where's my delivery? Why was I short two cases? Why does this invoice not match the quote? Why did nobody call me back? The team isn't serving customers. They're absorbing the fallout of

Jun 30, 2026