About
Adam Jarczyn is Senior Director of Digital Customer Success at 1Password, where he leads adoption and retention initiatives for self-serve and SMB customers. He specializes in product-led growth strategies focused on onboarding optimization and revenue expansion, with prior experience in product and growth roles at Shopify, KOHO, and Shoppers Drug Mart.
Experience
- 1PasswordSr. Director, Digital Customer Successcurrent2026 β presentToronto, Ontario, Canada
- Ripple VenturesVenture Partnercurrent2022 β presentToronto, Ontario, Canada
- GTMfundGTM Fund LPcurrent2022 β presentToronto, Ontario, Canada
- Shoppers Drug MartSr. Director, Product - PC Health2023 β 2026Toronto, Ontario, Canada
- ProductLedProductLed Coach2022 β 2024
- KOHOSr. Director Product / GM, Instant Pay2022Toronto, Ontario, Canada
- ShopifyGlobal Head, Technology Programs - Technology Services2021
- ShopifySr. Lead, User Onboarding & Solution Engineering, Retail (POS)2019 β 2021Toronto, Canada Area
- #paid β’ Creator MediaSVP, Operations2018 β 2019Toronto, Canada Area
- #paid β’ Creator MediaVP, Product2016 β 2017Toronto, Canada Area
- SlyceVP, Sales Engineering & Product2014 β 2016Toronto, Canada Area
- SlyceChief Product Officer2013 β 2014Toronto, Canada Area
- HOVR.ITCo-Founder, CEO2012 β 2013Toronto, Canada Area
- First Canadian TitleManager eBusiness2010 β 2013
- Teva PharmaceuticalsMarket Analyst, Specialty Products2010
Education
- DeGroote School of Business - McMaster UniversityMaster of Business Administration, coop2007 β 2009
- WHU β Otto Beisheim School of ManagementMaster of Business Administration, Exchange2009
- McMaster UniversityBachelor of Science, Biochemistry2003 β 2007
Skills & more
user onboardingCompetitive Analysis13Product Marketing16Business Development32Forecasting5Financial Modeling6Product Development10Marketing11Advertising2Budgets1Sales8Project Management5
+12 more
Marketing StrategyStrategic PartnershipsMarket ResearchBusiness StrategyTelecommunicationsMarket AnalysisSales OperationsBusiness ModelingSelf-Serve SaaS StrategyDigital Customer SuccessCustomer Onboarding & ActivationProduct-Led Growth (PLG)From Adam's professional profile.
Same school
Also attended DeGroote School of Business - McMaster University5
Also attended WHU β Otto Beisheim School of Management115
John GregerCPO & Portfolio Partner at Burda Principal InvestmentsNatalie SchmitkeManaging Director Capital Networks at Burda Principal InvestmentsFriedrich von WulffenPrincipal at Burda Principal InvestmentsSheng Xin YuInvestment Analyst at Burda Principal InvestmentsBorisFounding Partner at Version One VenturesRouven DresselhausInvestor at Cavalry Ventures
+ 109 more
Also attended McMaster University65
Mark HatfieldInvestor at Ten ElevenEricInvestment Analyst at UpHonest CapitalJulia ZhouPresident and Co-Founder at CaladanPaige DickieVice-President at Radical VenturesKarim LakhaniInvestor at Blue Tulip VenturesJoseph ReganSenior Managing Partner at BDC Venture Capital
+ 59 more
Shared employers
Also worked at 1Password7
Nancy WangInvestor at Felicis VenturesJohn TorreyVenture Partner at Madrona Venture GroupAnoushka VaswaniPartner at Lightspeed Venture PartnersAntoine NivardFounder at Blank VenturesHannah ChelkowskiInvestor at Blank VenturesEthan ChoiPartner at Accel
+ 1 more
Also worked at Shoppers Drug Mart1
Also worked at #paid β’ Creator Media2
Colleagues at Ripple Ventures
Dan Teoh
Investor at Ripple Ventures
Dave Macnee
Investor at Ripple Ventures
Dominic Lau
Partner at Ripple Ventures
Ian Logan
Investor at Ripple Ventures
Jackson Mullins
Investor at Ripple Ventures
Katie Ko
Associate at Ripple Ventures
Matt Cohen
Founder and Managing Partner at Ripple Ventures
Nazuk Thakkar
Senior Associate at Ripple Ventures































