Veritus

Veritus develops AI agents for the consumer lending industry, deployed across the loan lifecycle from origination through servicing and recovery. Its agents operate over voice, SMS, email, and web chat, sharing conversation context so a borrower interaction can move between channels without losing history. Use cases described by the company include re-engaging abandoned or stalled loan applications and collecting missing documents, extending customer service outside business hours for balance inquiries, payments, and account questions, and contacting early-arrears borrowers to capture payments, discuss hardship options, and reduce roll rates into charge-off.

The platform includes a rules-based negotiation engine that offers payment plans, settlements, and hardship options according to lender-configured settlement authority, payment thresholds, and approval hierarchies; campaign management with portfolio segmentation by delinquency stage or risk score, sequencing, and cadence control; PCI-compliant payment processing supporting cards, ACH, payment plans, and settlements, either through the customer's existing processor or a Veritus partner; and dashboards covering conversions, containment, payment outcomes, compliance scores, and sentiment. An observability layer performs AI-driven QA on all interactions in real time, producing compliance scorecards, sentiment analysis, hallucination detection, and call quality metrics, and can also be applied to human agent calls. Integration options include REST APIs, webhooks, daily flat files, and real-time data exchange with loan management systems, CRMs, payment systems, and telephony infrastructure.

Business model

Software platform sold to lenders, loan servicers, and collection agencies that deploy Veritus AI agents in place of or alongside human outreach, sales, and servicing staff.

Traction

Published customer references include Splash Financial, where an AI agent named Sofia is reported to convert 20% more post-qualification applicants than the human baseline, and Stork Club, whose Head of Revenue and Customer Operations reports recoveries rising nearly 70% in the first month with AI agents accounting for half of dollars collected after thousands of outbound calls. Second Alliance, Inc.'s president describes using Veritus as an "AI subservicer" handling settlements and payment plans on placed accounts. Additional endorsements come from a former Robinhood and Databricks security executive and a former LendingClub chief consumer banking officer.

Latest developments

Veritus published a case study on its AI voice agent deployment with Splash Financial and maintains an insights library including a white paper on TCPA consent.