Ride Health

Market position

Ride Health positions itself around complex, high-acuity populations — older adults, people with disabilities and other vulnerable groups — emphasizing operational execution alongside software rather than software alone. It cites a 50-state network, millions of rides annually, a 94% satisfaction rate and 99.5% complaint-free rides.

The company differentiates on depth of passenger profiling (mobility, communication, psychosocial and functional nuances), a hybrid supply model spanning in-house fleets, traditional NEMT, rideshare and autonomous providers, a 24/7/365 monitoring team, and configurable governance and benefit-management controls with audit-ready ride-level data.

Technology

A purpose-built ride coordination platform with persistent passenger profiles capturing mobility, communication, behavioral and functional needs; workflows for creating and configuring rides and assigning passengers from a roster; smart offer logic that load-balances trips across in-house/dedicated fleets and third-party overflow supply (traditional NEMT, Uber and Lyft, and autonomous providers); configurable policy controls, benefit management and allotments; and reporting via CSV exports, dashboards and encounter-level feeds. Integrations include EHR/EMR systems (Epic, Cerner, CollabriOS, Intus Care), health plan and TPA eligibility, claims and authorization systems, and I/DD case management systems (Therap, iCareManager). The company reports HIPAA compliance and SOC 2 certification.

Go-to-market

Direct enterprise sales through demo requests and partnership inquiries, with website navigation segmented by organization type (PACE, I/DD, CA Regional Center, health system, senior primary care, MLTC/MLTSS, Medicare Advantage, Medicaid managed care, opioid/SUD program). Dedicated email channels exist for sales and demos, partnerships, media, careers and client technical support.

PACE programs, I/DD providers, California Regional Centers (supporting 875/880 providers), health systems, senior/value-based primary care groups, MLTC and MLTSS plans, Medicare Advantage plans, Medicaid managed care organizations, and opioid and substance use disorder treatment programs funded by grants or Medicaid.

Geography

Operates a network described as covering 50 states, with a mailing address for Ride Health, Inc. in New York, NY 10001, and specific solutions oriented to California Regional Centers.