Ride Health
San Francisco, US · 1 known investors
Ride Health operates a coordination platform and operations service that manages transportation for complex patient populations, including seniors and people with disabilities. It serves health systems, managed care plans, and disability service providers to reduce missed appointments and improve care access.
Also known as Ride Health, Inc.
Investors · 1
Company profile
researched Aug 2026Ride Health is a healthcare transportation company that pairs a coordination software platform with a managed operations service to plan, execute and oversee rides for patients and members with complex needs. The platform builds persistent passenger profiles — covering demographics, mobility constraints, service level requirements, communication preferences and behavioral or functional needs — and uses them to plan one-way (discharge), round-trip (appointment), multi-part (e.g. pharmacy stop) and recurring subscription trips. Rosters can be imported in bulk or integrated via API with client systems, and ride creation and viewing permissions can be delegated across client staff coordinators, the Ride Health team, and passengers or caregivers.
Rides are executed across a hybrid supply network that load-balances between a client's in-house or dedicated fleet and third-party overflow providers, including traditional NEMT operators, transportation network companies such as Uber and Lyft, and emerging autonomous vehicle providers. A 24/7/365 "Ride Success" team monitors trips, responds to automated ride alerts, and handles inbound communication from passengers, coordinators and drivers; the company also offers dispatch, vehicle and driver management for organizations running their own fleets. Governance features include configurable users, teams, permissions, saved locations, preferred fleets, funding sources, usage guardrails, benefit structures and passenger allotments, plus CSV exports, customizable dashboards and encounter-level data feeds for operational, authorization and claims teams. The company states it is HIPAA compliant and SOC 2 certified.
Business model
Ride Health sells to healthcare and disability service organizations as a combined technology-plus-services offering, positioning itself as "not just software" but as an operator that runs the transportation program alongside the client, including 24/7 ride monitoring, client success support for program optimization, and fleet management for organizations with in-house or dedicated vehicles. For I/DD providers it frames the value proposition as converting fixed van costs into variable ride costs.
Traction
Reported operating metrics include millions of rides annually, a 50-state network, a 94% satisfaction rate and 99.5% complaint-free rides.
▸Full profile — market position, technology, go-to-market, geography
Market position
Ride Health positions itself around complex, high-acuity populations — older adults, people with disabilities and other vulnerable groups — emphasizing operational execution alongside software rather than software alone. It cites a 50-state network, millions of rides annually, a 94% satisfaction rate and 99.5% complaint-free rides.
The company differentiates on depth of passenger profiling (mobility, communication, psychosocial and functional nuances), a hybrid supply model spanning in-house fleets, traditional NEMT, rideshare and autonomous providers, a 24/7/365 monitoring team, and configurable governance and benefit-management controls with audit-ready ride-level data.
Technology
A purpose-built ride coordination platform with persistent passenger profiles capturing mobility, communication, behavioral and functional needs; workflows for creating and configuring rides and assigning passengers from a roster; smart offer logic that load-balances trips across in-house/dedicated fleets and third-party overflow supply (traditional NEMT, Uber and Lyft, and autonomous providers); configurable policy controls, benefit management and allotments; and reporting via CSV exports, dashboards and encounter-level feeds. Integrations include EHR/EMR systems (Epic, Cerner, CollabriOS, Intus Care), health plan and TPA eligibility, claims and authorization systems, and I/DD case management systems (Therap, iCareManager). The company reports HIPAA compliance and SOC 2 certification.
Go-to-market
Direct enterprise sales through demo requests and partnership inquiries, with website navigation segmented by organization type (PACE, I/DD, CA Regional Center, health system, senior primary care, MLTC/MLTSS, Medicare Advantage, Medicaid managed care, opioid/SUD program). Dedicated email channels exist for sales and demos, partnerships, media, careers and client technical support.
PACE programs, I/DD providers, California Regional Centers (supporting 875/880 providers), health systems, senior/value-based primary care groups, MLTC and MLTSS plans, Medicare Advantage plans, Medicaid managed care organizations, and opioid and substance use disorder treatment programs funded by grants or Medicaid.
Geography
Operates a network described as covering 50 states, with a mailing address for Ride Health, Inc. in New York, NY 10001, and specific solutions oriented to California Regional Centers.
Compiled by commissioned research from 4 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
▸Research sources · 4
primary sources listed
- Ride Healthridehealth.com · web
4 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Ride Health do?
- Ride Health coordinates and operates non-emergency medical transportation for seniors, disabled and other complex populations.
- Who are Ride Health's investors?
- Ride Health's investors include Excelerate Health Ventures.
- Where is Ride Health headquartered?
- Ride Health is headquartered in San Francisco, US.