Peerlogic

Peerlogic is a Scottsdale, Arizona company that sells an AI-powered communications and analytics platform for dental, veterinary and other medical practices. Its core product is "Aimee," a front-office AI assistant that answers inbound calls, texts back missed calls, books appointments, works outside office hours, and surfaces patient context such as prior appointments and history. Around that assistant, Peerlogic offers a cloud VoIP phone system, texting, web chat, engagement tools (reminders, follow-ups, surveys), a mobile app, and analytics dashboards covering call volume, missed-call trends, lead conversion, appointment volume and patient response times, along with marketing-attribution reporting on which channels generate patients.

The platform is positioned for single practices, multi-location groups and dental service organizations (DSOs), with a centralized cross-location view intended to address limited visibility into missed conversations as groups scale. Peerlogic states it built its own telephony infrastructure rather than layering AI on third-party phone lines, and advertises enterprise-grade reliability with 99.999% uptime plus a live support team. The company markets integrations with practice management systems including Dentrix, Eaglesoft, Open Dental, Denticon and CareStack, and names The Scheduling Institute among its partners. Product lines are described as Call/Voice AI analytics, Engagements (voice, messaging, equipment, fax) and Actions, which flags revenue opportunities inside existing practice management systems.

Peerlogic's messaging centers on "revenue recovery": quantifying and recapturing appointments lost to unanswered or mishandled calls. It cites examples such as $47K recovered from missed calls by a single DSO, 311 appointments booked autonomously by Aimee, and $453K in recovery potential identified in a four-office audit.

Founding story

Peerlogic was founded in Scottsdale in 2020 by operators who had spent years managing phone systems and call routing for practices. They concluded that the industry's mix of separate phone systems, chat widgets and spreadsheets left owners without visibility, and set out to build a single system where voice, text and chat conversations could be understood rather than merely routed — including owning the underlying telephony infrastructure.

Business model

Peerlogic sells a subscription-style software and communications platform to healthcare practices, bundling a VoIP phone system, texting, web chat, analytics and the Aimee AI assistant in a single platform, with tiers/positioning aimed at single practices, mid-market multi-location groups and DSOs.

Software-and-services platform sold to practices and practice groups, combining AI assistant, phone system, engagement tools and analytics in one offering; specific pricing is not disclosed.

Traction

The company reports more than 2,000 practices on the platform across dental, veterinary and medical specialties, up from more than 1,000 US dental offices reported in January 2024, and cited over 1,200% growth from 2022 to 2023. Published customer outcomes include 30% improvement in patient retention, 20+ hours per month saved via call analytics, 40% improvement in patient experience scores, $47K in missed-call revenue recovered by one DSO, 311 appointments booked autonomously by its AI, and $453K in recovery potential identified in a four-office audit.

Latest developments

Peerlogic has released AI-driven call summary technology and is marketing its Aimee voice-plus-text AI assistant as newly live, alongside expansion of its customer base beyond dentistry into veterinary and other medical specialties, reporting more than 2,000 practices on the platform.