PatientKeeper

Commure operates an AI-native platform for healthcare providers spanning revenue cycle management and clinical documentation. Its product set covers front-end patient access (care navigation, appointment scheduling, prior authorizations, patient intake, referrals, check-in), mid-cycle clinical intelligence (clinical copilots, ambient AI scribing, care cues, autonomous coding, charge capture and clinical documentation improvement, staff safety), and back-end revenue integrity (reconciliation, denial management, appeal automation, patient responsibility, post-visit follow-up). The company describes a single data model connecting patient intake and clinician documentation through to claims and payment, integrated with more than 60 EHRs.

PatientKeeper, founded in 1996 and acquired by HCA Healthcare in 2014, develops EHR optimization software that streamlines clinical and revenue cycle workflows for providers, care teams, billers and coders, giving access to patient information from smartphones, tablets and PCs. HCA Healthcare agreed in August 2021 to sell PatientKeeper to Commure, which at the time said PatientKeeper would continue to operate as a standalone division and migrate onto Commure's cloud infrastructure. PatientKeeper's capabilities are now presented as Commure Pro, a clinical intelligence platform combining a Clinical CoPilot for patient-context search and summarization, Ambient AI documentation supporting multi-speaker visits in more than 100 languages, autonomous coding that generates CPT codes, ICD-10s, modifiers and quality measures from notes, charge capture and note reconciliation, mobile clinical results viewing across multiple EHRs, and CPOE order entry, all built on a unified clinical data repository with integrations, a rules engine and workflow orchestration.

Founding story

Commure was founded in 2017 by General Catalyst Managing Partner Hemant Taneja, who serves as co-founder and executive chairman, with the aim of building a universal platform and common architecture for healthcare applications. PatientKeeper was founded separately in 1996.

Business model

Commure sells software and AI-based automation to health systems, hospitals and physician groups, positioning its platform as a way to replace manual administrative labor across intake, documentation, coding, claims and payment workflows. In connection with the PatientKeeper transaction, HCA Healthcare licensed the Commure platform to continue using PatientKeeper software across its hospitals.

Enterprise software licensing to provider organizations; HCA Healthcare licenses the Commure platform to continue running PatientKeeper technology at its hospitals.

Traction

Commure reports more than 40 million ambient appointments, over $25 billion in annual claims on the platform, 150+ (elsewhere stated as 130+) health systems and 2,000 sites of care. Customer-reported outcomes cited include a 30% improvement in daily documentation efficiency, a 53% decrease in timely filing denials, 350+ hours saved per year in documentation time, a 54% reduction in no-show and cancellation rates at Yale New Haven Health, a 20% revenue increase at a New York City health system, and 20% more patients discharged directly home. For Commure Pro, the company cites 1-2 hours saved daily on documentation per clinician, an 83% reduction in charge entry time, a 20% improvement in revenue from missed charges, and a 50% reduction in denials from late filings. At the time of the 2021 sale, PatientKeeper had more than 75,000 active users and more than 50 health system clients.

Latest developments

Commure announced a $70 million raise at a $7 billion valuation to expand its AI-based healthcare operations software, with company news in mid-2026 referencing fresh capital to accelerate AI-powered digital transformation, an award recognizing its AI-native platform, CEO Tanay Tandon being named Executive of the Year, and the launch of a referral solution intended to replace fax-based workflows and reduce referral leakage. The company also promotes Commure Patient360 for pre-visit preparation and hosted Commure Nexus, a gathering of health system leaders focused on administrative cost in healthcare.