Caregentic
Founded 2023 · 12 employees on LinkedIn · 1 known investors
Find your way into Caregentic
1,266 people in our graph share verified history with the Caregentic team — schools, employers, funds. One of them is your warm intro.
Caregentic provides an episode operations layer for hospital TEAM (Transitional Care Management) programs, automating 30-day post-discharge patient monitoring, care coordination, and EHR documentation to reduce readmissions and penalties under CMS's bundled payment model.
Also known as Caire Health
Founders & leadership
Investors · 1
Company profile
researched Aug 2026Caregentic is a New York-based healthcare technology company that operates what it describes as a continuous care intelligence layer for health systems. The platform automates routine patient engagement — education, reminders, check-ins and scheduling — through SMS and voice, without requiring an app download or patient-portal login, and converts those conversations into structured, coded clinical data covering symptoms, medication adherence, care barriers and social determinants.
The product is organized around three components: a Patient Care Agent providing 24/7 SMS and voice support with proactive guidance and adherence reminders; a Clinical Intelligence Layer that captures and structures between-visit signals; and Care Team Agents that handle risk stratification, prioritized task creation and automated documentation inside clinicians' existing workflows. Incoming signals are triaged against the health system's own clinical and administrative protocols, with low-risk issues resolved automatically and high-risk cases escalated to clinicians with context; all interactions are written back to the electronic health record via FHIR/HL7. The company markets HIPAA compliance and SOC 2 Type II audited security controls, and states that support for the CMS TEAM model is live as of January 2026. Third-party profiles describe the company as founded in 2023, headquartered in Manhattan, New York, with roughly 11-20 employees.
Founding story
The company was created out of a strategic partnership between Northwell Health, New York State's largest health care provider, and Aegis Ventures, a venture studio that originates and scales companies focused on artificial intelligence and digital health. Its first product addressed women's health and was initially offered to Northwell employees.
Business model
B2B sale of a software platform to health systems and payers, described by third-party data providers as subscription SaaS with an associated services and consulting component.
Software platform sold to health systems, characterized in third-party data as subscription SaaS with services and consulting; the company also cites improvements in customers' operational efficiency and revenue performance as value drivers.
Traction
Caregentic reports outcomes measured across OBGYN and surgical service lines at Northwell Health, including a 93 NPS (against a stated healthcare benchmark of 30-40), 65% of patients reporting improved loyalty to the health system, a 63% reduction in clinician time on EHR-related administrative tasks, a 92% appointment adherence rate, 55% of patients experiencing symptom reduction and 85% reporting improvement in health goals. Its women's health product was first offered to Northwell employees, and Northwell is expanding deployment across the system, with additional Aegis Digital Consortium health systems planned.
Latest developments
In April 2025 Caregentic named Russ Johannesson CEO and board member, citing expansion with health systems and payers and planned deployments across additional Aegis Digital Consortium members. As of January 2026 the company markets live support for the CMS TEAM model alongside a readiness assessment.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
Positions itself as an operating layer that complements rather than replaces patient portals and single-use point solutions, differentiating on portal-independent proactive outreach, continuous multi-domain signal capture, AI triage with clinical governance and closed-loop EHR enrichment. Third-party data lists Commure and Luma Health as comparable companies.
The company contrasts its approach with patient portals, which require portal adoption and generate episodic, manually captured data and additional clinician inbox volume, and with point solutions limited to a single use case. Caregentic emphasizes proactive outreach without portal dependency, continuous structured signal capture across multiple domains, AI-powered triage under clinical governance, bidirectional FHIR/HL7 EHR write-back, and scaling without proportional staffing increases.
Technology
AI-native, model-agnostic and multi-modal conversational platform combining SMS and voice patient interaction with natural-language interpretation of intent, symptoms, adherence and barriers in the context of the clinical record. Signals are classified against customer-defined clinical and administrative protocols for automated resolution or escalation, converted into coded clinical data, and written back into the EHR through FHIR/HL7 interfaces. The company also cites SMS-based deep linking, forms and assessments, and states HIPAA compliance and SOC 2 Type II certification.
Go-to-market
Direct enterprise sales to health systems via demo requests and readiness assessments on its website, supported by design partnerships with providers. Distribution is also channeled through the Aegis Digital Consortium, a collaboration of 11 U.S. health systems, following an initial deployment at Northwell Health that is expanding to additional business units.
Health systems, provider organizations, clinical care teams and payers; initial deployments have been in OBGYN, women's health and surgical service lines.
Geography
Headquartered in New York City (373 Park Ave S, Manhattan), with deployments in the New York metro area through Northwell Health and stated plans for national and international expansion.
History
Third-party profiles list a 2023 founding date. The company was born out of a strategic partnership with Northwell Health and the venture studio Aegis Ventures, both of which are listed as investors. Dr. Ash Zenooz serves as Executive Chair of the board, and in April 2025 the company appointed Russ Johannesson — previously CEO of Glooko, COO of Sharecare and Chief Client Officer at OptumHealth — as Chief Executive Officer and board member to lead national and international expansion.
Compiled by commissioned research from 7 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Founder mafia
2 people who came through Caregentic went on to found or lead other companies.
Timeline · 3
launches, deals, and filingsCaregentic states that CMS TEAM is live as of January 2026, with a readiness assessment offered to prospective customers.
Caregentic appointed Russ Johannesson as Chief Executive Officer to lead national and international expansion; he also joined the Board of Directors. Johannesson was previously CEO of Glooko, COO at Sharecare, and Chief Client Officer at OptumHealth. Dr. Ash Zenooz is Executive Chair of the Caregentic Board.
Caregentic was born out of a strategic partnership with Northwell Health and Aegis Ventures. Its women's health product was offered initially to Northwell employees, and Northwell is expanding deployment of the platform to other business units. Northwell is a member of the Aegis Digital Consortium, a collaboration of 11 U.S. health systems, and Caregentic is slated for deployment in additional consortium health systems.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 7
primary sources listed
- Caregenticcaregentic.com · web
7 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Caregentic do?
- Caregentic is an AI-native patient automation platform that turns between-visit patient conversations into structured clinical data.
- Who are Caregentic's investors?
- Caregentic's investors include Aegis Ventures.