Fundraising Fox

Lang

Acquired

8 known investors

Lang AI provides conversation intelligence and interaction analytics, now integrated into Capacity's AI-powered support automation platform. The solution helps teams analyze customer conversations across voice, chat, SMS, and helpdesk channels to uncover insights and improve support performance.

Also known as Lang AI · Lang.ai

AI & Machine LearningEnterprise SoftwareSaaS

Founders & leadership

JP
Jorge Peñalva

Investors · 8

500 GlobalSan Francisco · $150K
Axon Partners Group
FiDi VenturesNew York
Honeystone VenturesPalo Alto
Lorimer VenturesBrooklyn · $50K – $300K
Mundi VenturesMadrid · $540K – $10.8M
GTMfundreportedScottsdale · $500K – $1.5M
Oceans VenturesreportedNew York · $1.3M

Company profile

researched Aug 2026

Lang (lang.ai) develops conversation intelligence and interaction analytics technology for customer support teams. Its capabilities are now delivered as part of Capacity's AI-powered support automation platform, where they are positioned to help organizations analyze customer interactions and improve customer experience at scale.

Within the Capacity platform, the Lang-derived functionality covers interaction intelligence, which lets users query customer interaction data in plain language to surface trends, escalation drivers and performance insights without manual reporting; executive-ready dashboards built from live interaction data that can be shared with teams and stakeholders on a recurring schedule; and unified data intelligence, in which an assistant layer draws on voice, chat, SMS and helpdesk data to provide a consolidated view of ticket metadata, workflow performance and bot usage.

Business model

The technology is offered as part of Capacity's broader AI support automation platform, which is presented to prospective buyers through a demo request process.

Latest developments

Lang AI's conversation intelligence has been integrated into Capacity's AI-powered support automation platform, and the lang.ai site now directs visitors to Capacity's platform and demo request.

▸Full profile — market position, technology, go-to-market

Market position

Positioned alongside other components of the Capacity platform, including omnichannel AI agents, real-time agent assist, analytics and auto QA, outbound campaigns, and AI knowledge orchestration, with more than 250 integrations available.

Technology

Conversation intelligence and interaction analytics applied to customer interaction data, including natural-language querying of interaction data, automated dashboard generation, and aggregation of voice, chat, SMS and helpdesk sources into a single view of ticket metadata, workflow performance and bot usage.

Go-to-market

Customer support and customer experience teams within organizations that handle interactions across voice, chat, SMS and helpdesk channels.

Compiled by commissioned research from 1 cited public sources — announcements, filings, and press listed under research sources below.

Key figures

latest reported
Capacity automated interactionsJan 202536,300,000,000 interactions
Capacity organizations servedJan 202520,000 organizations
Capacity platform integrationsJan 2025250 integrations
Capacity usersJan 20251,500,000 users

Company-reported or press-reported figures, each dated to when it was claimed — not independently audited.

Competitors · 4

by search overlap
LangChain11 shared keywordsLangChain provides an agent engineering platform and open source frameworks for developers to build, test, and deploy AI agents that can use data and take actions. The platform includes LangSmith for observability and evaluation, and serves enterprise customers including 35% of the Fortune 500.
Netezza5 shared keywordsIBM is a global technology company whose business spans enterprise software (including Red Hat, HashiCorp, and Confluent), IT infrastructure such as mainframes, servers, and storage, and IT consulting services. The company is also investing heavily in quantum computing and AI-based enterprise offerings, including its Lightwell open-source software security clearinghouse and the Anderon quantum wafer foundry.
OpenAI4 shared keywordsOpenAI is an AI research and deployment company focused on developing artificial general intelligence (AGI) with emphasis on safety and beneficial outcomes for humanity.
Langfuse3 shared keywordsLangfuse is an open-source AI engineering platform that helps teams build and monitor production-grade LLM applications. It provides observability and analytics for teams building with large language models and generative AI.

Companies competing with Lang for the same Google search keywords, organic and paid, via search-intersection analysis.

Timeline · 1

launches, deals, and filings
Jan 2025
Lang AI becomes part of Capacity

Lang AI's conversation intelligence was integrated into Capacity's AI-powered support automation platform.

source ↗

Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.

In the news

65/65 communes and wards in Lang Son are included in the investment incentive categorynews.laodong.vn · Jul 2026Stanley Lang Memorial Foundation raises $20Kweau.com · Jul 2026Lang.ai Raises $10.5M in Series A Fundingfinsmes.com · May 2022Lang Fund | Columbia Business Schoolbusiness.columbia.edu

▸Research sources · 1

primary sources listed

1 public sources were cited for this profile; the first-party ones are listed here.

Frequently asked questions

What does Lang do?
Lang AI is a conversation intelligence provider whose technology is now part of Capacity's AI support automation platform.
Who are Lang's investors?
Lang's investors include 500 Global, Axon Partners Group, FiDi Ventures, Honeystone Ventures, Lorimer Ventures, Mundi Ventures, GTMfund, Oceans Ventures.