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FirstSupport.ai

YC W21

Bandung, ID · Founded 2021 · 4 employees · 1 known investors

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FirstSupport.ai provides an AI assistant integrated with Zendesk that helps customer support agents respond faster, handle multilingual inquiries, access knowledge base information, and generate ticket summaries and performance reports.

Also known as Chatbiz, Inc. · Arbofinance · Chatbiz · Chatbiz.id · Chatbiz.id, Chatbiz, Arbofinance, Chatbiz

AI & Machine LearningEnterprise SoftwareSaaSArtificial IntelligenceB2BCustomer SupportAI AssistantIndonesiaSoutheast AsiaFully Remote

Founders & leadership· Y Combinator alumni (W21)

FirstSupport.ai was founded in 2021 by Terry Djony.

TDTerry Djony
Terry DjonyFounderTerry Djony grew up in Lampung, Indonesia, and studied at a top Indonesian technology university before dropping out in 2021 to pursue startups full-time. He has experience building chatbots and previously founded a chatbot development agency while in college.
KI
Kenny Ivanzaky Augusta

Investors · 1

Related companies · 5

MindedMinded provides an AI agent that automates repetitive business tasks like customer refunds, data entry, reporting, and onboarding by learning workflows from single demonstrations and executing them across tools like Slack, Gmail, Teams, and Chrome.
NaraNara provides AI agents that handle customer inquiries and sales interactions on websites and social media for small and medium-sized businesses, offering product recommendations and round-the-clock availability.
Yuma AIYuma provides generative AI-powered customer support for e-commerce businesses. The platform handles support inquiries with AI accuracy for online merchants.
InkeepInkeep provides a platform for building and deploying AI agents and automations through both code and visual interfaces, serving developers and non-technical users who need to automate customer support, sales, and internal workflows. The platform includes tools for knowledge base integration, application connectors, and performance monitoring.
OpenOpen builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.

Companies working in the same space as FirstSupport.ai.

Legal entities · 1

corporate structure
Chatbiz, Inc.

In the news

FirstSupport - AI assistant for Customer Support 🚀ycombinator.com · Dec 2023

Frequently asked questions

What does FirstSupport.ai do?
FirstSupport.ai provides an AI assistant integrated with Zendesk that helps customer support agents respond faster, handle multilingual inquiries, access knowledge base information, and generate ticket summaries and performance reports.
Who founded FirstSupport.ai?
FirstSupport.ai was founded by Terry Djony in 2021.
Who are FirstSupport.ai's investors?
FirstSupport.ai's investors include Y Combinator.
Where is FirstSupport.ai headquartered?
FirstSupport.ai is headquartered in Bandung, ID.