Fetch

Fetch (Fetch Package) is a last-mile logistics and renter services provider for multifamily communities. Residents of partner apartment communities use a single app to access four services: package delivery, grocery and daily essentials delivery (Fetch Market), self-storage, and nightly door-to-door trash and recycling collection.

In the package service, residents ship online orders to a personal Fetch address consisting of the local Fetch facility address plus a unique resident code. Packages are received and held at the facility — which includes climate-controlled and refrigerated storage and capacity for oversized items — and are then delivered to the resident's door in a scheduled window by a vetted courier, with optional code-based verified delivery. Stated limits include packages up to 108 inches or 150 pounds, holds of up to 60 days for general and refrigerated medical items and three days for perishables, and dedicated delivery windows for items over 40 inches or 50 pounds. Fetch Market is stocked, picked and packed at the local Fetch facility and offered as unlimited same-day delivery, as fast as two hours, without delivery fees or tipping. Fetch Storage supplies bins that residents pack for pickup and off-site storage on month-to-month plans priced by volume packed. Trash service covers doorstep collection of trash, recycling and cardboard five to seven nights per week.

Founding story

Fetch was founded in 2016 in Austin, Texas by Michael Patton, who serves as CEO; he was recognized as a Forbes Under 30 honoree.

Business model

Fetch contracts with apartment communities and their leasing offices, which enable services such as Storage and Market for their buildings; residents at enabled communities access the services through the Fetch app. Deliveries and trash pickups are performed by independent service partners who claim two- to three-hour service blocks with guaranteed payouts.

Services are sold through multifamily apartment communities and to their residents. Fetch Market is offered without delivery fees or tipping, with the company stating that operating its own facilities, inventory, picking, packing and delivery removes intermediary costs. Fetch Storage is priced on a month-to-month basis according to how much a resident packs.

Traction

More than 50 million packages delivered since 2016, plus grocery, trash and storage services. The company reported 275 employees at the time of its 2020 Series B and states it serves apartment communities nationwide.

Latest developments

Recent company announcements include a multi-region partnership with Alliance Residential for portfolio-wide valet trash services and the expansion of Fetch Market grocery and daily essentials delivery into Houston.