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Duckie

YC W24

San Francisco, US · Founded 2023 · 4 employees · Hiring · 11 known investors

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Duckie builds AI agents that resolve customer support tickets by taking direct actions rather than just providing information. The platform is designed for support teams to configure agents using plain English without engineering expertise.

Also known as Duckie AI, Inc. · Duckie AI · Duckie AI (formerly Musa AI) · Duckie AI (formerly Musa AI), Duckie AI

AI & Machine LearningDeveloper ToolsEnterprise SoftwareSaaSArtificial IntelligenceGenerative AICustomer SupportOperationsAIUnited States of AmericaAmerica / Canada

Founders & leadership· Y Combinator alumni (W24)

Duckie was founded in 2023 by Valerie Li and Joel Ritossa.

VLValerie Li
Valerie LiFounderShe previously worked as a tech lead at Netflix for three years on infrastructure projects and as an engineer at LinkedIn, with a degree in Computer Science from USC.
JRJoel Ritossa
Joel RitossaFounder & CTOHe previously worked as an AI software engineer at C3 AI building enterprise solutions, and studied computer science at Princeton, graduating in 2020.

Investors · 11

VitalStage Ventureslisted by VitalStage VenturesSan Francisco

How we know: VitalStage Ventures's portfolio page · Y Combinator's founder network · Not right? Tell us

Y Combinatorlisted by Y CombinatorSan Francisco · $500K

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Agrolimen Venturesreported

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Andreessen HorowitzreportedMenlo Park · $500K – $50M

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BOND STreported

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Gopher US VenturereportedMenlo Park

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Greylock PartnersreportedSan Francisco · $100K – $10M

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JAY KHATRIreportedSan Francisco

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Kungho OnereportedCambridge

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Schema CapitalreportedParis

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Related companies · 8

DuckDuckGoDuckDuckGo is a privacy-focused search engine and technology company that emphasizes user protection and data privacy in web search and AI services.
IntrycIntryc provides AI-powered evaluation and quality assurance for customer support interactions at scale. The platform analyzes 100% of incoming support tickets in real-time to deliver quality metrics and customer insights, serving enterprise customer support teams.
OpenOpen builds AI systems for customer communication and support that automate ticket resolution, quality assurance, and customer insights in a single unified platform. The company serves businesses looking to consolidate fragmented customer service operations.
DuckyDucky is a fully managed platform that provides AI-powered search and retrieval through simple APIs, handling the full pipeline including chunking, ranking, and multi-modal search across text, images, and PDFs. It targets developers and product teams who want to add AI search and retrieval-augmented features to their applications without building the underlying infrastructure.
OpenSightOpenSight uses large language models to automatically handle customer support tickets, enabling growing companies to manage inquiry volume and resolve customer questions without proportional increases in support staff.
ParabolicParabolic provides AI-generated draft responses for customer support agents to review and send to customers. It serves support teams looking to accelerate response composition.
AmogyAmogy develops patented ammonia cracking technology that converts ammonia into electric power for hydrogen fuel cells and engines, targeting decarbonization of heavy industries including transportation and maritime. The company offers modular ammonia-to-power systems and high-efficiency catalysts as alternatives to diesel and hydrogen fuel solutions.
ClarmClarm Atlas is a no-code platform that enables business teams to build and deploy autonomous AI agents from approved internal sources, tools, and compliance rules for operational workflows. It serves operations, compliance, and customer-facing teams at banks, healthcare providers, and public companies with built-in audit trails and governance controls.

Companies working in the same space as Duckie.

Legal entities · 1

corporate structure
Duckie AI, Inc.

In the news

Duckie: Your AI technical support assistant 🐥ycombinator.com · Feb 2024Duckie Funding | $0 Revenue | Complete Analysis | Extruct AIextruct.aiDuckie Funding | Complete Analysis | Extruct AIextruct.ai

Frequently asked questions

What does Duckie do?
Duckie builds AI agents that resolve customer support tickets by taking direct actions rather than just providing information. The platform is designed for support teams to configure agents using plain English without engineering expertise.
Who founded Duckie?
Duckie was founded by Valerie Li, Joel Ritossa in 2023.
Who are Duckie's investors?
Duckie's investors include Transpose Platform Management, VitalStage Ventures, Y Combinator, Agrolimen Ventures, Andreessen Horowitz, BOND ST, Gopher US Venture, Greylock Partners and 3 more.
Where is Duckie headquartered?
Duckie is headquartered in San Francisco, US.