Drum

Drum is a business management platform aimed at engineering, architecture and other built environment consultancies. It connects a firm's commercial workflow end to end: CRM and sales pipeline, fee proposals, project budgets, project delivery and tasks, staff resourcing, timesheets, supplier and travel costs, work in progress (WIP), invoicing and management reporting. The stated goal is to give project managers, finance staff and directors a single live view of project performance rather than assembling it from spreadsheets, exports and delayed month-end reports.

Core functionality includes tracking opportunities with estimated value, probability and expected start dates; converting accepted proposals into structured project budgets built around phases, deliverables, tasks, roles and fees; comparing actual time and costs against budget to surface overruns and margin risk; capacity and workload planning driven by live project and pipeline demand; and invoicing from project data using time-and-materials, fixed-fee, percentage or progress-claim billing. Invoices sync to accounting systems with account codes, tax rates and tracking categories, and payment status syncs back into Drum. Additional features include project email capture, notes and tags, cost capture by drag-and-drop of receipts and supplier invoices with line-item import, and configurable project templates supporting Australian phases, RIBA stages or custom processes.

The product is delivered as a web application at app.getdrum.com, with sign-in via Google, Microsoft, Xero, QuickBooks and MYOB accounts. Drum states that customer data is hosted in Australia.

Business model

Drum sells its software on a subscription basis to professional services firms, with self-serve free trials, guided demos and an assisted onboarding and migration process.

Subscription SaaS pricing. The 'Complete' plan carries a $225 per month platform fee that includes five user seats and full access to all features, with additional seats at $45 per user per month, billed month-to-month with no lock-in contract. An 'Enterprise' tier is priced on a custom basis and adds single sign-on, a dedicated account manager, custom training and onboarding plans, custom integrations and configuration, and volume pricing for larger teams.

Traction

The company's site states that more than 250 Australian built environment firms and consultants use Drum, cites a 5.0 rating on the Xero App Store and an average support response time of under 10 minutes, and publishes customer testimonials from the managing director and accounts manager of Projex Partners.