Darwin

Darwin AI sells software "AI employees" (digital workers) that take over repetitive commercial and customer-facing tasks for businesses. The agents converse with customers over WhatsApp, Instagram and phone calls, answer frequently asked questions, book appointments, confirm payments, and write data back into the client's CRM, ERP, spreadsheets or custom databases so records stay current. The company markets a roster of named, role-specific agents: Alba (inbound SDR/lead qualification), Bruno (outbound lead reactivation), Eva (CSAT/NPS measurement), Lucas (collections and revenue recovery) and Sofía (post-sales upselling).

The platform emphasizes accuracy controls and supervision: manual human audits, response templates, automated AI testing and sentiment analysis, plus human-escalation triggers that route a conversation to an available person when the AI determines intervention is needed. Agents can be configured to reflect a client's tone, brand guidelines and country-specific communication style, and the company states that onboarding and training typically takes a few days. Darwin describes its positioning as "Service as a Software," with AI agents functioning as part of the organizational chart rather than as external assistants, and frames its purpose as freeing people from repetitive work so they can focus on empathy, creativity and strategy.

Founding story

Founders Lautaro Schiaffino (CEO) and Ezequiel Sculli (CPO & CTO) built the company around the thesis that the future of work is a hybrid workforce in which AI employees handle repetitive tasks and humans focus on empathy, creativity and strategy; the company cites the 2022 launch of GPT as the inflection point that made AI-native business tools viable.

Business model

Software vendor selling subscription-style access to specialized AI agents, marketed on a "hire" basis per digital employee role (SDR, outbound reactivation, CX/CSAT, collections, post-sales), deployed into a customer's existing channels and systems.

Traction

The company reports 300+ customers, presence in 20+ countries across Latin America, 5+ active AI agents, and that roughly 70% of its team comes from product and technology backgrounds. Customer testimonials cite a 90% improvement in contact rates, 30% efficiency gains in real-estate sales at Ocampo, and a 2x increase in conversion to meetings for WonderLab.

Latest developments

Darwin AI announced a USD 4.5M raise from Base10 Partners to accelerate its expansion in Latin America, and launched Darwin 2.0, described as its hybrid-work platform release. Company materials cite a cumulative $7M raised.