Conveyor

Conveyor is a San Francisco-based software company that uses generative AI and large language models to automate customer trust workflows in enterprise sales, primarily third-party security reviews, security questionnaires and requests for proposal (RFPs). Its platform combines a self-service portal (Trust Center) through which prospects and customers can access a vendor's security documents and compliance FAQs, and a question-answering AI that interprets the structure of security questionnaires — including spreadsheets and online portals — and fills them in automatically, drawing on vendor-specific knowledge databases and returning the completed file in its original format. Customers can optionally sync engagement data with Salesforce, and responses the system is not confident about are flagged for human review.

The company markets its offering as an AI Agent Platform for Customer Trust, built around named agents. Sue automates end-to-end customer security reviews, handling questionnaires of up to 800 lines at a stated 95-97% accuracy and reducing review turnaround time by roughly 80-90%. Phil, launched alongside the Series B in June 2025, is positioned as an agent for RFP automation that researches requirements and drafts proposal responses. Rather than static content libraries, Conveyor describes its approach as an AI-managed knowledge graph of approved company security and compliance information that is reused and structured across interactions.

Conveyor's longer-term stated aim is an "AI-to-AI" trust layer in which a buyer's AI assistant can query a seller's Conveyor agent directly, with traceable answers and human oversight at a management layer.

Founding story

Conveyor originated inside Aptible, the DevOps/platform-as-a-service company that Chas Ballew co-founded with a college friend (dated 2013 in one account and 2014 in another). Many Aptible customers were subject to HIPAA and other compliance regimes, and Ballew observed that each time they sold to a large client they had to re-explain their security posture through custom questionnaires and compliance documentation, adding weeks or months to sales cycles. Conveyor began in 2021 as a free product add-on to the Aptible platform; as it gained adoption, including from larger companies that were not Aptible deployment customers, and as it became clear the buyer persona, go-to-market motion and vision differed from Aptible's engineering-team focus, the product was spun out as a separate company in 2021 with Ballew as founder and CEO.

Business model

Conveyor sells a software platform to vendor companies whose enterprise sales cycles are slowed by customer security reviews and RFPs. The product set comprises a Trust Center for self-service sharing of security documentation, AI agents that complete security questionnaires, and an agent that drafts RFP responses, with integrations into tools such as Salesforce.

Traction

As of the June 2025 Series B, Conveyor reported more than 480 customers, over 1 million questions answered by ConveyorAI, more than 800,000 Trust Center interactions and a 3x growth rate. Named customers include Atlassian, Zendesk, Qualtrics, Workday, DocuSign and Netflix. Zendesk's senior security manager of trust and assurance reported a 20% reduction in processing time and about 120 hours saved per month. In October 2023 the company reported over 100 customers and more than 20,000 security questionnaires completed.

Latest developments

On 12 June 2025 Conveyor announced its $20 million Series B led by SignalFire, debuted its AI Agent Platform for Customer Trust with the launch of Phil for RFP automation, and added Chris Farinacci to its board as an independent director.