Aisera
AcquiredSanta Clara, US · 225 employees on LinkedIn · 16 known investors
Aisera develops agentic AI systems for enterprises that proactively anticipate needs and solve repetitive tasks, freeing teams to focus on strategic decisions and complex problem-solving. The company serves enterprise customers across industries globally.
Also known as AiseraGPT
Founders & leadership
Investors · 16
Also in the syndicate · 2
Funding
SEC filings, press & company announcements$90M disclosed across 1 round · 2022
- $90MSeries DAug 2022 · 2 sources
Goldman Sachs Asset Management (lead), Thoma Bravo (lead), First Round Capital, Icon Ventures, Khosla Ventures, Menlo Ventures, Norwest Venture Partners, Sherpalo Ventures, Silicon Valley Bank, True Ventures, Webb Investment Network – WIN, World Innovation Lab (WIL), Zoom Ventures
Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026Aisera provides an agentic AI platform for enterprises, offering prebuilt and custom AI agents and assistants that automate tasks, answer questions and execute workflows across business domains. Its platform is organized around selecting agents from a library or creating them in natural language via Agent Composer, connecting agents, applications and tools through Aisera Unify (described by the company as an open-standards backbone using A2A, MCP and AGNTCY), operating them through Aisera Assistant and Agent Assist for cross-domain actions, and optimizing them through test suites, OpenTelemetry-based observability in an LLM gateway, and learning from past resolutions and user feedback.
Functional coverage spans IT and IT service management (user and application access management, ticket and service management, proactive major-incident prediction, cloud service and VM provisioning), HR (onboarding, time-off and leave, benefits and claims), finance (budgeting, expense reports, financial analysis) and procurement (contract review, inventory and demand forecasting, invoice processing), with industry use cases including retail and e-commerce (inventory, product lookup, order tracking) and banking and finance (internal IT support, 24/7 customer self-service). The Aisera Experience Suite is marketed as AiseraGPT offerings for AI service desk, AI customer service, AIOps, voice bots and bring-your-own bot/LLM scenarios, plus a Universal Bot that routes requests across domains, channels and languages, generative-AI neural search over enterprise repositories, answer generation, and automated ontology generation from tickets, knowledge articles, service catalogs and conversation logs.
The company is headquartered in Santa Clara, California. Following the November 2025 acquisition by Automation Anywhere, Aisera's conversational and agentic AI capabilities are positioned alongside Automation Anywhere's Agentic Process Automation system, Process Reasoning Engine and Mozart Orchestrator as part of a combined "Autonomous Enterprise" portfolio.
Business model
Aisera sells an enterprise software platform of AI agents and assistants to organizations, deployed against a customer's own systems, data and channels (web, email, Microsoft Teams, voice). The platform is delivered as a configurable suite in which customers select prebuilt domain agents or build custom ones, connect them to existing enterprise applications, and operate them for employee- and customer-facing service. Customers can use Aisera's proprietary LLM or bring their own models, with the company stating it does not access customer data.
Traction
Company-published customer results include a 60% increase in agent productivity at NJ Transit following deployment of an internal AI agent named Travis, 70% of tickets auto-resolved at OmniTRAX, approximately 24,000 user hours saved annually at Big 5 Sporting Goods, $2.2M in support cost savings at Lifescan with 65% of incoming support requests automatically resolved, and a 72% productivity increase at BDO Canada with an agent named EVA. Aisera also cites aggregate outcomes of 84%+ auto-resolution rates, 55%+ agent productivity gains and $5M in year-over-year cost efficiencies. A third-party directory lists the company in the 251-1,000 employee band, and the acquisition announcement cites a team of more than 100 AI engineers.
Latest developments
On November 4, 2025, Automation Anywhere announced the acquisition of Aisera, stating the deal creates the industry's most comprehensive agentic automation portfolio and positions Automation Anywhere to offer Agentic Process Automation for core operations alongside connected self-service AI agents. Aisera's team, including more than 100 AI engineers, joined Automation Anywhere, which said it would support Aisera's customers and continue development of its products while increasing investment in agentic AI. Aisera's CEO published a blog confirming the definitive agreement and outlining continuity for existing customers, new co-engineered solution bundles, and expanded global scale. BofA Securities advised Automation Anywhere and J.P. Morgan Securities advised Aisera. Menlo Ventures partner Venky Ganesan commented publicly on the transaction.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
Aisera is described by Automation Anywhere as the leading provider of agentic solutions for autonomous IT, and it competes in the enterprise conversational and agentic AI market covering ITSM, HR and customer service. The company cites placement in Gartner's Magic Quadrant for AI Applications in IT Service Management, a #1 ranking in End-User Self-Service, and Leader status in the 2025 IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms. A third-party startup directory lists Aisera among notable Santa Clara startups with $164.5M raised through a Series D and investors including Norwest Venture Partners, Menlo Ventures, Khosla Ventures, Goldman Sachs and First Round Capital.
Aisera positions its platform as going beyond question-answering assistance to autonomous execution of complex, cross-domain actions, supported by a unified agent platform rather than single-purpose rule-based bots. Stated differentiators include the Aisera Unify open-standards integration backbone (A2A, MCP, AGNTCY), model flexibility (proprietary LLM, LLM Studio tuning on organizational knowledge and ITSM data, or customer-supplied models), enterprise-wide neural search with permission-aware results, generative-AI ontology creation, agent evaluation and observability tooling, and integrations with more than 100 applications. Analyst recognition cited by the company includes Gartner's Magic Quadrant for AI Applications in ITSM and the IDC MarketScape for worldwide conversational AI software.
Technology
The platform combines conversational and generative AI with agentic execution. Components include purpose-built domain models and a proprietary large language model, LLM Studio for tuning models on organizational knowledge and ITSM data, support for customer-supplied LLMs, an LLM gateway with OpenTelemetry-based observability, Agent Composer for natural-language agent creation, and Aisera Unify for integration using the A2A, MCP and AGNTCY standards. Additional capabilities include neural search with generative AI across enterprise repositories and business applications with permission-aware results, real-time answer and summary generation, automated ontology and entity extraction from support tickets, knowledge articles, service catalogs and conversation logs, AI workflow triggering for task automation, agent test suites, and integrations with more than 100 applications.
Go-to-market
Aisera goes to market as a direct enterprise sales organization with demo-led engagement, supported by customer case studies, analyst relations and partner ecosystem programs. Sales, customer success and growth are overseen by a Chief Revenue Officer with a global revenue remit. Following the Automation Anywhere acquisition, distribution is expected to extend through the acquirer's enterprise footprint and co-engineered solution bundles pairing agentic AI with high-volume automation workflows.
Large enterprises and public-sector organizations across industries, including IT, ITSM, HR, finance and procurement teams as well as customer service organizations. Named customers include NJ Transit, OmniTRAX, Big 5 Sporting Goods, Lifescan and BDO Canada; the acquirer describes a joint track record with Fortune 2000 customers.
Geography
Headquarters are in Santa Clara, California, with a global workforce spanning Silicon Valley, Greece, India, Canada, the United Kingdom and France. Customers referenced include organizations in the United States and Canada, and the combined company with Automation Anywhere is described as serving global customers with multi-region coverage and multi-language support.
History
According to a Santa Clara startup directory, Aisera was founded in 2017 by Abhi Maheshwari, Christos Tryfonas and Muddu Sudhakar, and had raised $164.5M through a Series D. The company describes an evolution from conversational AI to generative AI and then to enterprise agentic AI, which it calls a System of Intelligent Agents. Abhi Maheshwari joined in 2021, led the Series D financing as CFO, became interim CEO in June 2024, and serves as CEO. On November 4, 2025, Automation Anywhere announced it had acquired Aisera; Aisera's CEO published a blog describing a definitive agreement to be acquired and continuity of platform, support teams and customer commitments under the new owner.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
Competitors · 7
by search overlap
Companies competing with Aisera for the same Google search keywords, organic and paid, via search-intersection analysis.
Timeline · 3
launches, deals, and filingsAutomation Anywhere announced it had acquired Aisera, provider of agentic solutions for autonomous IT, combining Aisera's self-service agents for ITSM, HR and customer service with Automation Anywhere's Agentic Process Automation. Aisera, including a team of more than 100 AI engineers, joined Automation Anywhere. BofA Securities advised Automation Anywhere and J.P. Morgan Securities advised Aisera.
Aisera states it was named a Leader in the 2025 IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms, and a leader and visionary in Gartner's Magic Quadrant for AI Applications in ITSM, ranked #1 in End-User Self-Service.
Abhi Maheshwari, who joined Aisera in 2021 and previously served as CFO, became interim CEO in June 2024 before serving as Chief Executive Officer.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
In the news
▸Research sources · 8
primary sources listed
- Aiseraaisera.com · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Aisera do?
- Aisera provides an enterprise agentic AI platform of AI agents for IT, HR, finance and customer service; acquired by Automation Anywhere in 2025.
- Who are Aisera's investors?
- Aisera's investors include Icon Ventures, Menlo Ventures, Thoma Bravo, True Ventures, World Innovation Lab, AIX Ventures, Norwest Venture Partners, First Round Capital and 6 more.
- How much funding has Aisera raised?
- Aisera has disclosed $90M raised across 1 round.
- Where is Aisera headquartered?
- Aisera is headquartered in Santa Clara, US.