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Salman Wajid

Investor

Chief of Process Outsourcing at Systems Limited

Lahore District, Punjab, Pakistan

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About

Salman Wajid is Chief Process Outsourcing Officer at Systems Limited with over 25 years of experience in global operations across shared services, captive centers, and multinational corporations. His background includes launching new ventures and restructuring existing operations, with a focus on process optimization, scalability, and cost reduction. He has led cross-functional teams implementing technology, automation, and data analytics solutions across operational hubs in emerging and established markets.

Experience

  1. Systems LimitedChief Process Outsourcing Officercurrent2015 — presentLahore, Pakistan
  2. Digital Globe ServicesExecutive Director Sales Operations2013 — 2015
  3. Zong CMPak LtdDirector Virtual Services (Contact Centers/Support Center/Alternate Service Channels)2012 — 2013Islamabad
  4. Zong CMPak LtdSr Manager Contact Centres & Support Centre2007 — 2012Islamabad
  5. Zong CMPak LtdManager Contact Center2007 — 2008
  6. TelenorAssistant Manager - Call Center & Outsourcing2006 — 2007
  7. MobilinkFloor Manager, Call Center Lahore2004 — 2006
  8. TRG WorldLead Supervisor - Traffic Operations2002 — 2004
  9. National Institute for Biotechnology & Genetic Engineering - Pakistan Atomic Energy Commission.Research Officer1999 — 2000

Skills & more

COPC1Team Management77Outsourcing46Call Centers50Performance Management40Strategy30Customer Satisfaction25Telecommunications40Customer Experience26CRM39Change Management17Management33
+12 moreBusiness PlanningOperational ExcellenceTeam LeadershipCall CenterBPOWorkforce ManagementContact CentersRecruitingTeam BuildingProject ManagementStart-upsVendor Management

Languages English · Urdu

  • ISO 9001:2000 (QMS) Lead Auditor — IQCS Certification , Singapore
  • COPC-2000® CSP Registered Coordinator (Release 5) — COPC Europe

From Salman's professional profile.

Colleagues at Systems Limited

Frequently asked questions

Who is Salman Wajid?
Salman Wajid is Chief Process Outsourcing Officer at Systems Limited with over 25 years of experience in global operations across shared services, captive centers, and multinational corporations. His background includes launching new ventures and restructuring existing operations, with a focus on process optimization, scalability, and cost reduction. He has led cross-functional teams implementing technology, automation, and data analytics solutions across operational hubs in emerging and established markets.
Where does Salman Wajid work?
Salman Wajid is Chief of Process Outsourcing at Systems Limited.
Where did Salman Wajid go to school?
Salman Wajid studied at National College Of Business Administration & Economics (Master of Business Administration (M.B.A.)); University Of Central Punjab (Master of Science, Computer Science); University of the Punjab (M.Sc., Molecular Biology).

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