Salman Wajid
InvestorChief of Process Outsourcing at Systems Limited
Lahore District, Punjab, Pakistan
About
Salman Wajid is Chief Process Outsourcing Officer at Systems Limited with over 25 years of experience in global operations across shared services, captive centers, and multinational corporations. His background includes launching new ventures and restructuring existing operations, with a focus on process optimization, scalability, and cost reduction. He has led cross-functional teams implementing technology, automation, and data analytics solutions across operational hubs in emerging and established markets.
Experience
- Systems LimitedChief Process Outsourcing Officercurrent2015 — presentLahore, Pakistan
- Digital Globe ServicesExecutive Director Sales Operations2013 — 2015
- Zong CMPak LtdDirector Virtual Services (Contact Centers/Support Center/Alternate Service Channels)2012 — 2013Islamabad
- Zong CMPak LtdSr Manager Contact Centres & Support Centre2007 — 2012Islamabad
- Zong CMPak LtdManager Contact Center2007 — 2008
- TelenorAssistant Manager - Call Center & Outsourcing2006 — 2007
- MobilinkFloor Manager, Call Center Lahore2004 — 2006
- TRG WorldLead Supervisor - Traffic Operations2002 — 2004
- National Institute for Biotechnology & Genetic Engineering - Pakistan Atomic Energy Commission.Research Officer1999 — 2000
Education
- National College Of Business Administration & EconomicsMaster of Business Administration (M.B.A.)2016 — 2018
- University Of Central PunjabMaster of Science, Computer Science2000 — 2002
- University of the PunjabM.Sc., Molecular Biology1997 — 1999
- Government College University (GCU), LahoreBachelor's Degree, Pre-Medicine/Pre-Medical Studies1994 — 1996
- Government College University (GCU), LahoreAssociate's Degree, Pre-Medicine/Pre-Medical Studies1993 — 1994
- University of CambridgeHigh School1989 — 1992
Skills & more
COPC1Team Management77Outsourcing46Call Centers50Performance Management40Strategy30Customer Satisfaction25Telecommunications40Customer Experience26CRM39Change Management17Management33
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Business PlanningOperational ExcellenceTeam LeadershipCall CenterBPOWorkforce ManagementContact CentersRecruitingTeam BuildingProject ManagementStart-upsVendor ManagementLanguages English · Urdu
- ISO 9001:2000 (QMS) Lead Auditor — IQCS Certification , Singapore
- COPC-2000® CSP Registered Coordinator (Release 5) — COPC Europe
From Salman's professional profile.
Colleagues at Systems Limited
Ahmed Kandil
General Manager, Systems Egypt at Systems Limited
Ammara Masood
General Manager, BFS at Systems Limited
Asif Akram
Group Chief Operating Officer at Systems Limited
Asif Peer
Group CEO & Managing Director at Systems Limited
Faisal Tajammal
Head of Customer Service & Delivery at Systems Limited
Imran Soofi
General Manager, Telco at Systems Limited
Javeria Fahad
Group Chief Marketing Officer at Systems Limited
Khurram Majeed
General Manager, Systems MEA at Systems Limited
Frequently asked questions
- Where does Salman Wajid work?
- Salman Wajid is Chief of Process Outsourcing at Systems Limited.
Same school
Also attended National College Of Business Administration & Economics1
Also attended University of Cambridge847
Niko BonatsosInvestment Team at General CatalystGeorgia StevensonInvestor at Index VenturesHannah SealInvestor at Index VenturesLeah von SiemensPartner at Manta Ray VenturesAnthony PhilippakisInvestor at GV (Google Ventures)Erik NordlanderInvestor at GV (Google Ventures)
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Shared employers
Also worked at Zong CMPak Ltd1
Also worked at Telenor31
Arne HallerakerPartner at FJ LabsNapat NantavechsantiPartner, Growth and Finance at Beacon VCJohan GjesdahlManaging Partner at Alliance VCAnders HallinPartner at Alliance VCBente LoePartner at Alliance VCSveinung HoleManaging Partner at Sarsia Management AS
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