About
Anurag Kumar is Director of Digital Collections–AI Automation & Customer Engagement at Credgenics, where he leads omnichannel recovery programs for lenders using tools such as AI-led collections, voice bots, and WhatsApp engagement. He has more than 18 years of experience across collections, digital lending, and credit operations, having worked previously at Paisabazaar, GE, HDFC Bank, and Citi Bank. His background spans secured and unsecured lending portfolios across the full delinquency lifecycle, along with agency network management, collections analytics, and team leadership.
Experience
- CredgenicsDirector - Digital Collections-AI Automation & Customer Engagementcurrent2023 — presentNoida
- PaisabazaarBusiness Head Collections & Managing Largest Credit Awareness Program2022 — 2023Gurugram, Haryana, India
- PaisabazaarBusiness Head collections2021 — 2022Gurugram, Haryana, India
- KreditOneChief Executive Officer2019 — 2021Delhi, India
- RupeeRedeeHead - Collections India2016 — 2019Gurugram, Haryana, India Region
- Re:SourcesCorporate collections (B2B)2015 — 2016Gurgaon, India
- GE CapitalCollections Manager (Late Collection)2013 — 2015New Delhi Area, India
- HDFC BankRecovery Manager2010 — 2013Delhi
Education
- The ICFAI UNIVERSITY - IndiaDiploma in Business Management, Business Administration and Management, General2007 — 2010
Skills & more
Negotiation7Team Management8StrategyManagement1Problem Solving1Contact Center Management7Credit Risk8Business Development6Portfolio Management3Retail Banking3Vendor Management5Banking2
+12 more
Risk ManagementCredit CardsLoansMarket ResearchProduct DevelopmentBusiness PlanningProject ManagementTechnology IntegrationCompetitive AnalysisDigital MarketingOperations ManagementB2B IntegrationLanguages English · Hindi
- Diploma in Business Management — The ICFAI University, Tripura
From Anurag's professional profile.
Colleagues at Vivriti Capital
Ajit K Menon
Chief Operating Officer at Vivriti Capital
Amritha P S
Senior Director & Group Head - Compliance at Vivriti Capital
Ashish Malani
Chief Credit Officer at Vivriti Capital
Deepak Kumar Sahoo
Vice President & Group Head - Admin at Vivriti Capital
Gautam Jain
Chief Business Officer at Vivriti Capital
Namrata Kaul
Independent Board Director at Vivriti Capital
Parth Sanghani
Chief Treasury Officer at Vivriti Capital
Puneet Mohan Kedia
Head - Internal Audit at Vivriti Capital
Frequently asked questions
- Where does Anurag Kumar work?
- Anurag Kumar is Head - Collections at Vivriti Capital.
