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Ana Brant

Investor

Senior Managing Director, Global Head of Customer Experience at Cain International

Los Angeles

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About

Global head of customer experience shaping the luxury hospitality strategy. Previously VP of customer experience & loyalty at Wynn Las Vegas, with roles at Dorchester Collection and The Ritz-Carlton.

Experience

  1. Cain InternationalSenior Managing Director & Global Head of Customer Experiencecurrent2025 — presentLos Angeles Metropolitan Area
  2. Wynn Las VegasVice President, Customer Experience & Loyalty2022 — 2025Las Vegas, Nevada, United States
  3. Pepperdine Graziadio Business SchoolPostdoctoral Researcher2021 — 2023Malibu, California, United States
  4. Pepperdine Graziadio Business SchoolAdjunct Professor2021 — 2022Malibu, California, United States
  5. Sazerac CompanyAdvisor2022
  6. mytheresa.comAdvisor2022
  7. Dorchester CollectionGlobal Director, Guest Research & Experience2020 — 2022Greater London, England, United Kingdom
  8. Dorchester CollectionDirector, Global Guest Experience & Innovation2012 — 2020London, United Kingdom
  9. The Beverly Hills Hotel & Hotel Bel-AirArea Director of Quality & Productivity2011 — 2012Greater Los Angeles Area
  10. Lotte New York PalaceQuality & Productivity Manager2010 — 2011Greater New York City Area
  11. The Ritz-Carlton Hotel Company LLCArea Quality Analyst2009 — 2010Washington D.C. Metro Area
  12. The Ritz-Carlton Hotel Company LLCQuality and Guest Relations Manager2007 — 2009Greater Boston
  13. The Ritz-Carlton Hotel Company LLCMarket Research Analyst2005 — 2007Greater Boston
  14. PepsiCoMarketing Intern2003Zagreb, Croatia
  15. Walt Disney WorldFront Office Trainee2001 — 2002Orlando, Florida Area

Skills & more

Languages Croatian · German

  • Innovation and Entrepreneurship Certificate — Stanford GSB Executive Education
  • Master Certificate in Systems Design and Project Leadership — Cornell University
  • Certified Quality Improvement Analyst — ASQ - World Headquarters
  • StrengthFinder — Gallup
  • Strategic Hospitality Leadership — Cornell University
  • Six Sigma Green Belt — Air Academy Associates

From Ana's professional profile.

Colleagues at Cain International

Alan Lee
Vice President of Development at Cain International
Alexa Baviello
Executive Assistant, US Legal at Cain International
Alice Vacani
Vice President at Cain International
Alvin Chen
Vice President of Design at Cain International
Anna James
Executive Administrative Assistant, CEO's Office at Cain International
Arvi A. I. Luoma
Senior Managing Director, Chief Investment Officer at Cain International
Ben Tooley
Managing Director – Head of Development & Project Management (Europe) at Cain International
Benjamin Levin
Analyst at Cain International

Frequently asked questions

Who is Ana Brant?
Global head of customer experience shaping the luxury hospitality strategy. Previously VP of customer experience & loyalty at Wynn Las Vegas, with roles at Dorchester Collection and The Ritz-Carlton.
Where does Ana Brant work?
Ana Brant is Senior Managing Director, Global Head of Customer Experience at Cain International.
Where did Ana Brant go to school?
Ana Brant studied at Pepperdine Graziadio Business School (Doctor of Business Administration, Consumer Cultures, Affluent Consumers, Resource Based Views, Ideological Consumption); Rochester Institute of Technology (Masters of Science, Service Leadership & Innovation); Rochester Institute of Technology (Bachelors of Science, Hotel/Resort Management).

Same school

Shared employers