Weave

Weave provides a unified communication and payments platform aimed at small businesses and healthcare practices, including single locations and multi-location organizations. The product set spans phone service, two-way texting from the office number, email marketing and bulk messaging, appointment reminders and confirmations, online scheduling requests, review collection and response, and a range of payment options such as terminals, manual card entry, card on file, text-to-pay, online bill pay, buy-now-pay-later and payment plans. The company positions the platform as a single system that replaces switching between multiple applications.

A substantial part of the current product marketing centers on AI-assisted features: an AI Receptionist available over voice (described as early access) and over text (described as available now) that can book appointments, answer common questions, take payments and hand conversations off to staff; Call Intelligence for call recording analysis, transcription, sentiment detection and revenue-opportunity identification; a Response Assistant for review replies; an Email Assistant for composing marketing emails; and voicemail transcription. Weave states that it trains large language models on more than a decade of patient interactions.

Weave is accessible from a web browser, a desktop application and a mobile app for iOS and Android. The mobile app exposes in-office functionality remotely, including making and receiving business calls without disclosing personal numbers, texting from the office number, checking the practice schedule, requesting and accepting payments, and an internal Team Chat for staff coordination.

Founding story

Founded in 2011 according to Y Combinator and Forbes, though a 2014 Startup Grind event listing states Brandon and Jared Rodman founded Weave in September 2008. Brandon Rodman, the son of a dental hygienist, had an affinity for the dental industry and a background in sales, marketing and design; he previously served as VP of Sales at a marketing company and guided Weave's pivot from a service business to software. Jared Rodman handled recruiting, client relationships and onboarding.

Business model

Weave sells subscription software to businesses and healthcare practices, with a public pricing page and demo-request sales motion; payment processing capabilities (terminals, card on file, text-to-pay, buy-now-pay-later and payment plans) are embedded in the platform.

Sources indicate a software-as-a-service offering with published pricing tiers plus payments functionality; specific pricing or revenue figures are not disclosed in the available material.

Traction

A 2014 event listing described more than 30 employees and over $7M raised at that time; the Y Combinator profile later lists a team size of 600. No current customer counts or revenue figures are available in the sources.

Latest developments

The company's website markets an AI-centered product line, including an AI Receptionist over voice (early access) and over text (available now), Call Intelligence, a review Response Assistant, an Email Assistant and voicemail transcription, plus buy-now-pay-later and payment-plan options.