Vacasa

Vacasa operates a vacation rental business with two connected sides: a consumer-facing booking marketplace at vacasa.com, where travelers search and reserve vacation homes, and a full-service property management offering for homeowners who list their homes with the company. Traveler-facing inventory is organized by destination (for example 30A, the Outer Banks, the Jersey Shore, the Smoky Mountains, Gulf Shores, the Oregon Coast, Lake Tahoe, and Myrtle Beach), by trip type (beach, cabin, desert, wellness, festival and event stays, long-term and snowbird stays), and by amenity or feature (oceanfront, hot tubs, private pools, pet-friendly, accessible, EV chargers, boat docks, large groups).

On the homeowner side, Vacasa positions itself as handling the operational work of renting a home, with dedicated local teams providing ongoing care for each home and stay and with the stated aim of increasing owner rental revenue. The company publishes homeowner case studies reporting nights booked, total bookings, and rental revenue for individual properties in markets such as Big Island, Hawaii; Park City, Utah; Holmes Beach, Florida; and Panama City Beach, Florida.

Guest-facing services include direct booking at the company's own rates, a cancellation policy offering a full refund within 24 hours of booking (with exceptions), 24/7 guest support by phone, text, or email, professional cleaning and inspection with fresh linens, trip insurance, and pay-later checkout financing through Affirm for U.S. residents booking Vacasa-managed homes in the U.S. A Vacasa mobile app for iOS and Android gives guests trip details, directions and parking information, a home guide, digital lock codes, WiFi connection, and support access.

Business model

Vacasa manages vacation homes on behalf of their owners and distributes those homes to travelers through its own booking site and app, combining property care and operations for owners with direct-to-consumer booking, guest services, cleaning, trip insurance, and payment options for guests.

Latest developments

Guest checkout supports deferred payment through Affirm for U.S. residents booking Vacasa-managed U.S. homes, and the company offers elevated trip insurance covering disruptions such as storms, sickness, and road closures.